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ServiceNow IT Business Management

ServiceNow IT Business Management

Overview

What is ServiceNow IT Business Management?

ServiceNow IT Business Management is a soluton bundle built on the Now Platform designed to allow users to gain visibility into portfolio investments and business strategies for better outcomes. Track progress in real time to see exactly how funds are…

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Recent Reviews

TrustRadius Insights

Simple and Effective User Interface: Many reviewers have praised the user interface of ServiceNow for its simplicity and effectiveness. …
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Pricing

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What is ServiceNow IT Business Management?

ServiceNow IT Business Management is a soluton bundle built on the Now Platform designed to allow users to gain visibility into portfolio investments and business strategies for better outcomes. Track progress in real time to see exactly how funds are spent and the value of the work being…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

IT Strategy is Dead . . . So What's Next? Servicenow and GSI Workshop

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Product Details

ServiceNow IT Business Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(10)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Gal Avraham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ServiceNow for managing our entire IT business. We not only use the standard ticketing and requests catalog, but also PPM - project portfolio management alongside resource management and allocation across the entire department and Agile development for the ongoing software releases and drops. About 50 users worldwide get in sync using this tool in a pretty good way.
  • Resource planning
  • Collaborating
  • Classic project management
  • UX
Monthly planning cycle: Business Stakeholders submit their feature requests and ideas, IT experts assess them and add Effort Estimation IT management set sprint SOW with the Business stakeholders Resources are planned, requested, and allocated. The job is done, change management process is conducted including weekly CAB meetings (Change Advisory Board). The change is deployed and documented.
  • Resource planning
  • Agile sprint, stories and scrum task tools
  • We abandoned spreadsheet and can now measure and manage
  • We can set expectations properly, commit to stakeholders, and meet our deadlines
Salesforce Appex Microfocus ITOM and related
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I am working in LMS support and I am using ServiceNow IT Business Management for more than 4 years in my current organization and two years in my previous organization. ServiceNow IT Business Management is being used across the world. ServiceNow IT Business Management is my primary application on my day to day operation to support the users. ServiceNow IT Business Management performance is good, but sometimes once we close the incident if end user is replied saying thanks it will automatically re-open the incident and I don't like that. It would be great if ServiceNow IT Business Management implements some mechanism to read the closure comments and reply messages.
  • Creating Requests
  • Knowledge base article
  • Hassle free UI
  • Closure code in the incident
  • Tasks
  • Knowledge base articles
We don't need to worry about the backend infrastructure because it is a SaaS application and it is very easy to customize the business models and processes. Good option of adding products like software assets management, service management, HR management etc. An immediate tool to assign and monitor the work in progress of tasks, incidents, normal requests, and changes.
  • Change management work flow
  • Dash boards
  • Problem
  • Best ITSM tool
  • Clean UI
  • Deployment is easy
It has already defined standard templates which can be used directly, thus saving time and effort. User interface is simple, easy to navigate, and highly customizable. Whenever the incident, change request has been created or modified, an automated mail is generated, so no continuous monitoring of tickets is required and which indicates that it is easy to integrate ServiceNow IT Business Management with third-party tools.
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