ServiceNow Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
343 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2019

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-12 of 12)

Akil Franklin | TrustRadius Reviewer
August 06, 2014

ServiceNow = Satisfied Customers

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
At the moment, ServiceNow provides the best offering in the space and our customers are very happy with their current portals. We recently conducted an ROI review of the ServiceNow product with a client that was very favorable to the product. We keep our options open, but as of right now, we don't see a reason to change.
Read Akil Franklin's full review
Anonymous | TrustRadius Reviewer
August 05, 2014

Disgruntled IT Lead Finally Finds Product Worth Using

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
Read this authenticated review

Feature Scorecard Summary

Organize and prioritize service tickets (56)
8.9
Expert directory (43)
8.0
Service restoration (47)
8.1
Self-service tools (53)
8.4
Subscription-based notifications (53)
8.2
ITSM collaboration and documentation (50)
8.7
ITSM reports and dashboards (53)
8.6
Configuration mangement (50)
8.2
Asset management dashboard (50)
8.1
Policy and contract enforcement (44)
7.7
Change requests repository (50)
8.9
Change calendar (47)
8.5
Service-level management (48)
8.7

About ServiceNow

ServiceNow is a fast-growing service management provider that went public in 2012. The ServiceNow platform has strong social capabilities.

ServiceNow Integrations

Yurbi, Planview PPM Pro (formerly Innotas)

ServiceNow Competitors

ServiceNow Technical Details

Operating Systems: Unspecified
Mobile Application:No