ServiceNow Reviews

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313 Ratings
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Score 8.2 out of 100

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Reviews (1-7 of 7)

Max Lewenhaupt profile photo
Score 3 out of 10
Vetted Review
Verified User
Review Source

Usability

2
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
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Paul Trupka profile photo
Score 8 out of 10
Vetted Review
Verified User
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Usability

8
I have used Service Now with two different companies and found in both instances that it was very easy to use and get comfortable with. I like the fact that it is web-based, providing an opportunity to use from home when needed. I also have used other forms of service delivery software and so far have found Service Now to be far and away the easiest to use.
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No photo available
Score 9 out of 10
Vetted Review
Verified User
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Usability

8
The Geneva version has improved overall usability a lot, but would still be overwhelming for new users. Much like SAP or other large-scale applications- it can be very daunting when you get the first glance of all the modules, but you'll get the hang of it after some training and strong discipline.
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December 23, 2015

Service-Later

Score 1 out of 10
Vetted Review
Verified User
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Usability

1
Performance is generally poor and sometimes very poor. Users call it Service-Later. This is probably the most user unfriendly system ever created. The database structure is so complex (read chaotic) that reporting is extremely difficult to manage. I wish they could get a refund.
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Feature Scorecard Summary

Organize and prioritize service tickets (44)
8.9
Expert directory (33)
7.9
Service restoration (36)
8.3
Self-service tools (41)
8.5
Subscription-based notifications (41)
8.0
ITSM collaboration and documentation (41)
8.4
ITSM reports and dashboards (42)
8.2
Configuration mangement (40)
8.1
Asset management dashboard (41)
8.0
Policy and contract enforcement (38)
7.5
Change requests repository (40)
8.9
Change calendar (37)
8.4
Service-level management (38)
8.6

About ServiceNow

ServiceNow is a fast-growing service management provider that went public in 2012. The ServiceNow platform has strong social capabilities.

ServiceNow Integrations

Yurbi, Planview PPM Pro (formerly Innotas)

ServiceNow Competitors

ServiceNow Technical Details

Operating Systems: Unspecified
Mobile Application:No