ServiceNow Reviews

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313 Ratings
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Score 8.2 out of 100

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Reviews (1-6 of 6)

Gardiner Jones profile photo
October 24, 2019

Powerful yet Clunky

Score 6 out of 10
Vetted Review
Verified User
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Support

5
Custom process flows when needed for AutoCloud server builds take quite a lot of time, as in days and sometimes weeks. Other than that, however, I do not have first-hand knowledge of support for ServiceNow
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Maurice Samuels profile photo
Score 2 out of 10
Vetted Review
Verified User
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Support

3
Support is OK but requires too much additional cost. Since ServiceNow is not easy to configure during the initial setup; its functionality is also limited. If additional support is requested, too many additional costs are also needed. Each implementation of ServiceNow is unique in trying to find detailed data on other implementations is difficult.
Read Maurice Samuels's full review

Feature Scorecard Summary

Organize and prioritize service tickets (44)
8.9
Expert directory (33)
7.9
Service restoration (36)
8.3
Self-service tools (41)
8.5
Subscription-based notifications (41)
8.0
ITSM collaboration and documentation (41)
8.4
ITSM reports and dashboards (42)
8.2
Configuration mangement (40)
8.1
Asset management dashboard (41)
8.0
Policy and contract enforcement (38)
7.5
Change requests repository (40)
8.9
Change calendar (37)
8.4
Service-level management (38)
8.6

About ServiceNow

ServiceNow is a fast-growing service management provider that went public in 2012. The ServiceNow platform has strong social capabilities.

ServiceNow Integrations

Yurbi, Planview PPM Pro (formerly Innotas)

ServiceNow Competitors

ServiceNow Technical Details

Operating Systems: Unspecified
Mobile Application:No