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servicePath CPQ+

servicePath CPQ+

Overview

What is servicePath CPQ+?

Who are servicePath?:Leading Configure Price Quote (CPQ) platform for technology vendors, Managed Services Providers, software companies, SI's and VARs. The vendor states their CPQ+ thrives with changing market dynamics, complex configuration & sales, resulting in enhanced quote velocity/governance and revenues.…

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Learn from top reviewers

servicePath CPQ+: the solution for technology and complex service providers

Rating: 10 out of 10
September 29, 2020
Vetted ReviewVerified User
We used ServicePath CPQ+ for product management, cost modeling, pricing and sales configuring, pricing, quoting including SOW's and order documentation, with integration into ...
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Verified user
General Manager
servicePath CPQ+5 years of experience
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Pricing

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servicePath CPQ+ Professional Edition

$75

Cloud
USD/user/month*(billed annually)

servicePath CPQ+ Enterprise Edition

$125

Cloud
USD/user/month*(billed annually)

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is servicePath CPQ+?

Who are servicePath?:
Leading Configure Price Quote (CPQ) platform for technology vendors, Managed Services Providers, software companies, SI's and VARs. The vendor states their CPQ+ thrives with changing market dynamics, complex configuration & sales, resulting in enhanced quote velocity/governance and revenues. They present the solution as ideal for fast and growing markets, as well as highly acquisitive or PE-backed firms with a broad set of products and services that need to execute on digital transformation. Integration with Salesforce and Dynamics CRM.

Product description:
servicePath is a modular platform designed for IT service providers for costing, pricing, quoting and contracting simple to complex IT solutions. Each integrated module addresses a specific aspect of the commercial service lifecycle: cost management, product management sales management and solution management.

servicePath CPQ+ Features

CPQ Features

  • Supported: Quote sharing/sending
  • Supported: E-signature
  • Supported: Product configuration
  • Supported: Configuration options
  • Supported: Pricing rules
  • Supported: Price adjustment
  • Supported: Purchase history and open contracts
  • Supported: Guided selling/Sales portal
  • Supported: Self-service CPQ
  • Supported: CPQ reporting & analytics
  • Supported: Proposals
  • Supported: Excel integration
  • Supported: CPQ-CRM integration
  • Supported: Attachments to quotes
  • Supported: Renewal management
  • Supported: Order capturing

Additional Features

  • Supported: Advanced Dealing Modelling
  • Supported: Install Base
  • Supported: Detailed Cost of Serve Analysis
  • Supported: Deal Analysis Dashboards
  • Supported: Advanced Workflows and Approvals

servicePath CPQ+ Screenshots

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servicePath CPQ+ Video

Questions and Entrepreneurs: servicePath

servicePath CPQ+ Integrations

servicePath CPQ+ Competitors

servicePath CPQ+ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesNorth America, Europe, Asia, Latin America, South America
Supported LanguagesMulti-Lingual

servicePath CPQ+ Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)45%
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ServicePath, a software solution for setup, configuration, and training, has received positive feedback from users who find it incredibly friendly and fantastic. It has proven to be an invaluable tool for the sales team, allowing them to respond rapidly during complex sales engagements and giving them a competitive advantage in the market. Users have reported that the software has solved internal pain points and made the sales process more efficient, aligning with the goals of wider stakeholders.

Although there is a learning curve during the transition to the software, particularly with the convert to order process, users have found that ServicePath enables quicker quoting and easier repricing, significantly improving efficiency for salespeople. The uniformity of quotes generated by the software has made it easier for customers to interpret and follow, leading to smoother communication and increased customer satisfaction. Additionally, users appreciate the time-saving features of the software, as it allows them to generate quotes and convert them into order forms with ease.

The software has proven to be a game-changer for many users who have transitioned from legacy spreadsheet methods. It empowers sales teams to create quotes quickly and efficiently while allowing sales architects to focus on client engagement and revenue growth. By consolidating tools and simplifying processes, ServicePath streamlines internal quoting and order processes, centralizing solutions and services in one place. The standardization provided by the software ensures that organizations quote correct information to customers while simplifying product management and quotation production.

With its accurate pricing capabilities, controlled sign-off process, and ability to build configured products, ServicePath eliminates the need for multiple Excel sheets. Users have leveraged this software to accurately quote for public cloud-based managed services, speeding up the quoting process while maintaining consistency across the selling community. Standardized product portfolios enable faster and more accurate quoting while replacing old Excel-based pricing tools.

ServicePath not only solves organizational problems by integrating everything and providing easy access to information but also improves deal insight and financial governance through systemized workflow approvals and automated contracted pricing. This software proves useful for sales teams operating in different locations and currencies, as it allows them to create accurate quotes and manage multiple quotes on the same opportunity. Overall, ServicePath delivers a range of benefits, including improved speed, quality, accuracy, and consistency of quoting, reduced mistakes, and reliable sales pipeline reporting.

Positive User Reviews:

  • Excellent Support: Users appreciated the support they received from the servicePath team, noting their attention to detail and agility in working on new developments. Several reviewers mentioned the helpfulness of the servicePath team, making it a common positive aspect highlighted by users.
  • Tailored for Managed Services Market: Users found that servicePath is specifically tailored for the Managed Services market, providing great basic functionality out of the box that would otherwise require customization in a more generic CPQ tool. This tailored approach was highly valued by users.
  • Powerful CPQ Functionality: Users loved the power that CPQ gives them to define the boundaries within which sellers can operate for the products they develop. They found this level of control to be unique and particularly useful for the Service provider vertical. The powerful CPQ functionality impressed many reviewers.

Confusing User Interface: Several users have found the UI elements to be unclean and in need of improvement. Some users have mentioned that the software can be unintuitive at times, causing delays when making amendments or additions to quotes.

Difficulties with Onboarding and Learning: A number of reviewers have acknowledged that there is a learning curve and it took some time for their teams to become familiar with the tool. Additionally, some users have expressed that the highly configurable nature of the tool can be overwhelming for new users and suggested a more wizard-driven approach.

Sync Issues with Other Systems: Some users have experienced sync issues with other systems when using this software. They have mentioned difficulties capturing certain complex tax laws within the platform and highlighted the challenges in importing vendor data and handling report generation into Excel.

Users have provided several recommendations for servicePath based on their experiences. The three most common recommendations are:

  1. Implement servicePath as a CPQ for the sales team: Users recommend using servicePath as a Configure, Price, Quote (CPQ) solution for the sales team. This allows for a streamlined process in creating accurate quotes for customers.

  2. Take the time to fully examine and test servicePath: Users suggest thoroughly exploring all aspects of servicePath and testing new areas to drive additional benefits. This includes understanding the business process, having an assigned project manager, and having a clear view of how data should flow. Additionally, users recommend investing time upfront in working out internal priorities before migrating to servicePath.

  3. Seek training and guidance from servicePath: Users recommend getting training from servicePath to better understand the platform's capabilities. They also advise taking advantage of a demo to see how the system can be used for actual products. Users suggest staying open to the idea that spreadsheets may have limitations and that things can be done differently with servicePath.

Overall, users find servicePath to be a valuable solution that can enable businesses to be more effective. They believe that with proper configuration and implementation, servicePath can greatly benefit their organizations.

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servicePath CPQ+: the solution for technology and complex service providers

Rating: 10 out of 10
September 29, 2020
Verified User
General Manager in Product Management
Information Technology & Services Company, 1001-5000 employees
Vetted Review
Verified User
servicePath CPQ+
5 years of experience
Use Cases and Deployment Scope
We used ServicePath CPQ+ for product management, cost modeling, pricing and sales configuring, pricing, quoting including SOW's and order documentation, with integration into CRM systems for sales pipeline management reporting.
Our mission was to:
  • Improve speed, quality, accuracy, and consistency of quoting
  • Reduce common and costly mistakes
  • Standardize packaging of products to better enable sales
  • Obtain reliable sales pipeline reporting and product intelligence without burdening the sales team with manual administration of keeping opportunity record financials updated.
  • Alleviate pre-sales resources from cumbersome spreadsheets that had been prone to crashing, difficult to work with collaboratively and remotely.
  • Improve handover to service delivery
  • Provide the capability to deal with client solution lifecycle management (upgrades, downgrades, changes, decommissions, renewals, etc.).
  • Provide improved deal insight and financial governance via systemized workflow approvals
  • Automating contracted prices for contracted pricing
We made a positive impact in many of these areas and fleshed out much-needed change while helping to reconnect product management with Sales regarding packaging for effective sales and client lifecycle. Business adoption was the largest challenge. Lessons learned ensure plenty of leadership support for the areas where the process of systematization forces focus on areas that need to change, encourage openness, and collaboration to progress forward such change.
Pros
  • Complex configured products and guided selling.
  • Ease of use and setup.
  • Simplification of the complex.
  • Integrations that enable technology companies to sell effectively.
Cons
  • Seamless e-signature for order processing and records closure.
  • Support for evergreen contracts.
  • Offer for SME businesses.
Likelihood to Recommend
Very well suited to technology and technology service provider businesses. Very much best in its class for those focused on more than just vendor product resale.
servicePath CPQ+ Feature Ratings
CPQ (11)
90%
9.0
Quote sharing/sending
80%
8.0
Product configuration
100%
10.0
Configuration options
100%
10.0
Pricing rules
100%
10.0
Price adjustment
100%
10.0
Purchase history and open contracts
80%
8.0
Guided selling/Sales portal
90%
9.0
CPQ reporting & analytics
80%
8.0
CPQ-CRM integration
100%
10.0
Attachments to quotes
80%
8.0
Order capturing
80%
8.0
Return on Investment
  • Positive impact on ROI: previous spreadsheet system was at a dead end.
  • Enabled new starters to be more productive early on.
  • Opened up the solution to improved commercial client lifecycle management.
  • Reduced errors and omissions.
Alternatives Considered
ServicePath stood out from the rest due to:
a) Product management including cost modeling, through CPQ, and client lifecycle management capability.
b) Easy of use and simplification of complex scenarios.
c) Easy to use, very capable, no code configured, and guided products.
Support Rating
10
A quality team who know their product and the industry they operate in.
Usability
9
Very good usability just needs more documentation for new features.
Other Software Used
Users and Roles
100
Product Management
Pre-sales
Sales
Sales Management
Sales Operations
Support Headcount Required
2
Attention to detail
Financially aware
Customer service skills
Problem-solving
Communications
Requirements gathering


Business Processes Supported
  • Product management and pricing
  • Pre-sales configuring
  • Sales pricing and quoting
  • Financial management and reporting
Innovative Uses
  • Client solution lifecycle management for add's removes, changes, decommission, and renewals.
Future Planned Uses
  • Deal modeling over time and support end clients with business case for change.
Likelihood to Renew
10
Quality solution built for our needs.
Products Replaced
Yes
Excel-based CPQ that was beyond its limits and had many shortfalls.
Key Differentiators
  • Price
  • Product Features
  • Product Usability
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
The focus of the business strategically and how fit for purpose the product is.
Evaluation Lessons Learned
wouldnt change it
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