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ServiceTitan

ServiceTitan

Overview

What is ServiceTitan?

ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated…

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Learn from top reviewers

Sales Discovery: Dead End

Rating: 1 out of 10
January 6, 2025
Vetted ReviewVerified User
I represent a mechanical services company in an emerging industry. This company needed a solution to manage service visits, project scheduling, inventory, technician timekeepi...
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Brian Bleakley
Project Manager - Information Technology
IT Project Services Manager
Ozinga Bros., Inc
Verified on LinkedIn

ServiceTitan – Easy, Effective, and Excellent!

Rating: 8 out of 10
October 24, 2024
IncentivizedVetted ReviewVerified User
Our company uses ServiceTitan for all of our daily needs. As a service company, we deal with a large number of customers and locations on a daily basis. ServiceTitan is used b...
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James Goethe
Employee - Customer Service
Customer Service Representative
Badger Bob's Services
ServiceTitan2 years of experience

ServiceTitan (From an Accountant's Perspective)

Rating: 8 out of 10
January 3, 2024
IncentivizedVetted ReviewVerified User
As an Accounting Manager, integration with our accounting software is a must. ServiceTitan's exports for payments, invoices, and tie-in with inventory tracking is very helpful...
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Adam VanderHeiden, CPA
Manager - Finance and Accounting
Accounting Manager
Barron Heating AC Electrical & Plumbing
ServiceTitan1 year of experience

LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!

Rating: 1 out of 10
November 13, 2021
Vetted ReviewVerified User
LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks progr...
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Joyce Engelsen
General Manager - Professional Services
President
RHE ELECTRIC INC
ServiceTitan1 year of experience

Expensive, but Definitely Worth the Investment!

Rating: 10 out of 10
September 21, 2021
IncentivizedVetted ReviewVerified User
We use ServiceTitan to field incoming requests for service, repair, and installation of heating and air conditioning equipment. We can record phone calls, find customer record...
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Evan Rasmussen
Manager - Marketing
Marketing Coordinator
Paul's Heating & Air Conditioning
ServiceTitan3 years of experience
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Pricing

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ServiceTitan

$125

Cloud
per technician/per month

ServiceTitan

$398

Cloud
per month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://servicetitan.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is ServiceTitan?

ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration.

The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual sales presentation to help techs upsell with each visit, and payment processing in the field. The phone integration solution lets users monitor each call and tie lifetime value from each call to the corresponding marketing campaign, in addition to recording the entire conversation with customers to provide real time feedback for the users’ CSRs.

ServiceTitan Features

  • Supported: Contact Management
  • Supported: Scheduling & Dispatch
  • Supported: Work Order Management
  • Supported: GPS Tracking
  • Supported: Paperless Invoicing
  • Supported: Visual Sales Presentation
  • Supported: Payment Processing
  • Supported: Call Tracking with Revenue
  • Supported: Call Recording

ServiceTitan Screenshots

Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board

ServiceTitan Video

Visit http://fast.wistia.net/embed/medias/ac2onrn3od to watch ServiceTitan video.

ServiceTitan Integrations

ServiceTitan Competitors

ServiceTitan Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web, 8558990970
Supported CountriesUnited States, Canada
Supported LanguagesEnglish
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 14)

Expensive, but Definitely Worth the Investment!

Rating: 10 out of 10
Incentivized
September 21, 2021
ER
Evan Rasmussen
Marketing Coordinator
Paul's Heating & Air Conditioning (Construction, 11-50 employees)
Vetted Review
Verified User
ServiceTitan
3 years of experience
Use Cases and Deployment Scope
We use ServiceTitan to field incoming requests for service, repair, and installation of heating and air conditioning equipment. We can record phone calls, find customer records, book jobs, process invoices, track inventory, process payments, and export this data to Quickbooks Desktop. There is also a CRM function that helps me manage our email marketing and direct mail campaigns by using data that we have gathered as a company on our current customers.
Pros
  • Call recordings for future reference
  • Dispatch board for seeing the day's work
  • Pricebook can be edited like a spreadsheet
Cons
  • Expensive
  • More functions which fire off of service location
  • Long, commercial projects are more difficult to manage
Likelihood to Recommend
ServiceTitan is well suited for residential and commercial repair work, as well as the replacement of existing systems. The area where it is less appropriate has been in the new construction side of the business. The workflows aren't as applicable and it's harder to make ServiceTitan work for these types of projects.

The go to software for service companies

Rating: 9 out of 10
Incentivized
February 11, 2020
Verified User
Program Manager in Corporate
Construction Company, 11-50 employees
Vetted Review
Verified User
ServiceTitan
2 years of experience
Use Cases and Deployment Scope
Our Service Department uses ServiceTitan to schedule technicians, run reports, follow up with customs, and so much more. It is our invoice and quote hub for everything enrolling service calls. The technicians have access to all the info they need from their iPads. From the moment they get a call to when they finish up at a location, ServiceTitan is another tool in their toolbox.
Pros
  • Schedule service calls
  • Follow up with customers
Cons
  • Learning curve when coming from other software.
  • Memberships are not easy to setup.
Likelihood to Recommend
We are not a sales-driven service company, so we do not need all the bells and whistles. We also have a large new construction department in which ServiceTitan is not built to handle the workflow. For a Service based company that likes to dial into reports, it's a perfect match.

ServiceTitan Gives You Everything to Run Your Business

Rating: 8 out of 10
Incentivized
September 06, 2020
LM
Lauren Morgan
Marketing Manager
Peterman Heating, Cooling & Plumbing (Construction, 51-200 employees)
Vetted Review
Verified User
ServiceTitan
4 years of experience
View profile
Use Cases and Deployment Scope
We use ServiceTitan across the entire company from field staff to office staff. ServiceTitan holds our CRM, our phone system, our scheduling system, our payroll system, and our customer communications, for the most part.
Pros
  • Appointment scheduling
  • Estimate and invoice building from the field
  • Account records
  • Service agreement management
Cons
  • Customer communications
  • Reputation management
  • Ease of estimate follow-up
  • Sales team interface
Likelihood to Recommend
ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.

Greater insight into jobs, from Booking to Dispatch, than anywhere else!

Rating: 9 out of 10
Incentivized
June 24, 2021
MS
Madeline Simpson
Marketing Automation Manager
Ad Leverage (Marketing & Advertising, 11-50 employees)
Vetted Review
Verified User
ServiceTitan
1 year of experience
Use Cases and Deployment Scope
Across our organization, ServiceTitan is used to book customer jobs, schedule/track Dispatch, and report on sales performance. Personally, I use ServiceTitan on a daily basis for marketing purposes and to provide our management team with custom reports focused on Lead attribution and Sales performance. From a customer service standpoint, ServiceTitan has greatly increased our level of accurate and timely communication with our customers. After putting automated customer notifications in place, we saw a great increase in job satisfaction ratings.
Pros
  • Manage Dispatch schedules
  • Automated job notifications for customers
Cons
  • Marketing software
Likelihood to Recommend
ServiceTitan is fantastic and matches the right members of our dispatch team with the right jobs; easy to use call-booking tool with straight-forward agent performance reporting. It allows us to keep accurate books across our org with greater ease. ServiceTitan has an excellent price for what you get.

It offers less-than-optimal marketing capabilities - I am hopeful that they will update their marketing software with more capabilities since it was just released within the last 6 months!

As essential to your home services business as using Microsoft Office

Rating: 10 out of 10
Incentivized
December 17, 2021
Verified User
C-Level Executive in Corporate
Construction Company, 11-50 employees
Vetted Review
Verified User
ServiceTitan
3 years of experience
Use Cases and Deployment Scope
Service Titan is the operating system for our business. All aspects and segments of our business go through the platform. Because of its integrated approach, we're able to provide best-in-class client support and experience. It addresses the problem of scaling dispatching, work orders and client communication in our business. We're able to establish KPIs for field and office staff that wasn't able to be tracked before, so it has enhanced employee accountability as well.
Pros
  • Dispatching
  • Client Communication
  • Marketing
Cons
  • Payroll integration with Quickbooks
  • System alerts and notifications
  • Expanded API access
Likelihood to Recommend
Service Titan is the operating system for home services business. It's incredibly powerful for that business model of day-in, day-out home services. Any contractor who does New Construction would not make as good use of this platform for that aspect of their business. Things like progress billing, contracts, change orders, submittals, RFI's are not easily addressed with the software.
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