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ServiceTrade

ServiceTrade

Overview

What is ServiceTrade?

ServiceTrade is a software platform for commercial mechanical and fire contractors. ServiceTrade aims to help contractors deliver more work with limited resources by improving service and project operations, increasing technician productivity, selling more service and inspection agreements, and growing customer…

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TrustRadius Insights

ServiceTrade’s use case is to help service contractors better manage their business. While many service contractors use manual …
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Pricing

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What is ServiceTrade?

ServiceTrade is a software platform for commercial mechanical and fire contractors. ServiceTrade aims to help contractors deliver more work with limited resources by improving service and project operations, increasing technician productivity, selling more service and inspection agreements, and…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.servicetrade.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Service Fusion?

Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.

What is Kickserv?

Kickserv is a field service management solution, headquartered in Austin, Texas. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.

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Product Details

What is ServiceTrade?

ServiceTrade is a software platform for commercial mechanical and fire contractors. ServiceTrade aims to help contractors deliver more work with limited resources by improving service and project operations, increasing technician productivity, selling more service and inspection agreements, and growing customer loyalty. According to the vendor, 10% of the commercial or industrial buildings in the United States are serviced by more than 1,200 contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce.

ServiceTrade Features

  • Supported: Scheduling One-Time and Recurring Jobs
  • Supported: Dispatch Board
  • Supported: Mobile Application for iOS and Android Devices
  • Supported: Online Quotes with Photos and Delivery Confirmation
  • Supported: Deficiency Reporting of New Issues with Supporting Photos and Notes
  • Supported: Equipment Service History
  • Supported: Facility Service History
  • Supported: Online Customer Portal
  • Supported: Electronic Quotes
  • Supported: Online After-service Report
  • Supported: Online Service History
  • Supported: Service-related Project Management
  • Supported: Data Analytics Reporting

ServiceTrade Screenshots

Screenshot of the interface where ServiceTrade displays the status of technicians. Customer service status updates can be seen minute by minute.Screenshot of the map where work is displayed, to schedule one-time and recurring work.Screenshot of the interface where job details, new appointments, changing schedules, and automatic alerts for techs can be viewed and managed.Screenshot of the ServiceTrade iOS and Android applications, that enable the latest hardware and software features.Screenshot of online approvals -  customers review and approve online – and pictures to seal the deal.

ServiceTrade Video

How software built for the unique requirements of commercial service businesses can improve how the business runs and performs for everyone -- especially for technicians.

ServiceTrade Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

ServiceTrade Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ServiceTrade’s use case is to help service contractors better manage their business. While many service contractors use manual organization methods and keep handwritten records, these processes have poor scalability. ServiceTrade eliminates this by enabling the digitization of records and providing consistent, efficient workflows for communication and organization.

Additionally, some service contractors may already have a plethora of software solutions but find them inefficient due to poor interoperability. ServiceTrade can solve this problem by replacing many narrow solutions with a single, comprehensive solution. This can increase efficiency and reduce money spent on software subscriptions.

Service Trade has proven to be an intuitive, innovative, and thoughtful program that solves a variety of challenges for users. With its easy-to-use interface and efficient scheduling capabilities, the software has streamlined job management and improved communication with customers. Users appreciate the great customer service and support provided by Service Trade. The software is beneficial for solving problems related to hunger as well as finding professionals for specific jobs. It allows for mobile access to paperwork, scheduling, and reports, making it convenient for on-the-go technicians. Setting up customers and jobs in the system is a breeze, with real-time notifications and a history feature providing a paper trail. Service Trade reduces paperwork and expedites quotation and approval time, resulting in improved efficiency and organization. The software is used across various departments such as sales, dispatch, field service, and invoicing, leading to a greater volume of business. It stores job details, tracks technicians, and provides insights on gross profit margins, allowing users to have complete visibility and track data effectively. The quoting feature has significantly improved quote closing percentages. Additionally, Service Trade enables data analysis to improve market presence in different regions. By eliminating paperwork and streamlining service department routing, the software enhances transparency and builds trust with property managers through photo updates and insights. Overall, users appreciate how Service Trade improves organization, job tracking, quoting accuracy, customer satisfaction, internal communication, technician preparedness, invoicing efficiency, remote management capabilities, record-keeping accuracy, visibility into daily operations, customer data tracking, sales per customer improvement. The technical support team consistently offers prompt resolutions to user issues or concerns.

Customers have seen a return on their investment in the following ways:

  • Savings in labor hours from streamlining their scheduling, route planning, and communication processes
  • Increased efficiency from better communication, organization, and tracking of customer data
  • Reduced administrative hours due to the seamless invoicing and accounting integrations
  • Reduced payroll costs from more accurate time keeping

Reviewers have mentioned some problems such as misspelled words or occasional slow processing, but nothing that would cause a negative ROI.

Users of ServiceTrade have described the following key pros when using the product:

  • Ease of use
  • Mobile App
  • Improved internal communication
  • Payroll and accounting integrations

The most common cons described by users when using ServiceTrade are:

  • The learning curve for employees, as the platform requires some additional training to get up to speed with all of its features.
  • Difficulty rescheduling meetings, as users may need to go into each individual job to make changes.
  • Coding issues and slow page loading times
  • Users commonly recommend ServiceTrade for service companies due to its user-friendly and manageable platform. They emphasize that it is easy to use and efficient, particularly for fire safety corporations.
  • Users also suggest considering ServiceTrade as an option for those who currently rely on paper and excel spreadsheets, as it provides a more streamlined solution.
  • Additionally, users appreciate the great service provided by ServiceTrade and recommend it as a valuable and high benchmark in the industry.

Sorry, no reviews are available for this product yet

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