Great way to improve user experience at reasonable cost
We needed to get some insights into our customer's user experience on our redesigned website. SessionCam allowed us to see what wasn't …
Overview
What is SessionCam (discontinued)?
SessionCam was a SaaS based solution that offers a suite of analytics tools including session replay, heat-mapping, conversion funnels and form analytics all designed to allow brands to optimize their website. Capabilities of the former SessionCam product are now provided…
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What is SessionCam (discontinued)?
SessionCam was a SaaS based solution that offers a suite of analytics tools including session replay, heat-mapping, conversion funnels and form analytics all designed to allow brands to optimize their website. Capabilities of the former SessionCam product are now provided by
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://sessioncam.com/plans
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Integrations
- Competitors
- Tech Details
What is SessionCam (discontinued)?
SessionCam was a SaaS based solution that offers a suite of analytics tools including session replay, heat-mapping, conversion funnels and form analytics all designed to allow brands to optimize their website. Capabilities of the former SessionCam product are now provided by Glassbox, after the late 2020 acquisition.
SessionCam (discontinued) Features
- Supported: Session Replay
- Supported: Heatmaps
- Supported: Form Analytics
- Supported: Conversion funnels
SessionCam (discontinued) Screenshots
SessionCam (discontinued) Integrations
SessionCam (discontinued) Competitors
SessionCam (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All |
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Reviews and Ratings
(12)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
We needed to get some insights into our customer's user experience on our redesigned website. SessionCam allowed us to see what wasn't working on the site and helped us figure out why as well as what changes we needed to make. Without SessionCam, we would have had to rely just on whatever feedback customers would have been willing to provide.
- Errors display
- Showing sequence of user actions
- Comparing different customer segments.
- A bit slow to load sometimes
- UI looks a bit basic
- Reporting could be deeper
- Heatmaps
- Error reports
- Low cost
- Allowed us to improve our website in-house
- Relatively low cost solution
- Customer engagement and sales on website increased
March 03, 2020
Enterprise sophistication for session replay
It is mainly used by site optimization and user experience teams within our client organizations. In more sophisticated businesses, it can also be used by marketing and analytics teams.
- Session replay.
- Integration with Google Analytics.
- Struggle score.
- Heat mapping.
- Surveys.
- Positive - fixed checkout errors.
SessionCam was more sophisticated and enterprise-focused.
October 17, 2019
Better value and functionality than other recording tools
SessionCam offers heatmap, session recording, error message reporting, funnel stats, and consulting hours for auditing any part of the shopping experience. The recordings allow us to get more data on errors users are experiencing and concrete examples to show our developers. The reports help us narrow down potential conversion roadblocks. The consulting hours have been especially helpful for a third-party audit on the site - we've asked them to review the checkout funnel and navigation, and received thorough feedback which we then implemented to improve conversion.
- They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
- Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
- Consulting hours are helpful for a third-party audit.
- They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
- It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.
- Saved missed orders due to site bugs by allowing us to find the bugs.
- Provides valuable data and feedback for CRO.
SessionCam at the time of our evaluation seemed to offer a much more comprehensive set of functionality than the others to help narrow down the bugs and potential issues. It also offers consulting hours, which helps a small team like ours tremendously to find the actual issues and provide us with objective feedback, and keep us up-to-date with best practices. Unless you have a dedicated CRO person on your team in a larger company whose sole responsibility is to identify issues, it is difficult to fully utilize these tools without consulting hours because there is simply so much data.
SessionCam allows us to see what and how users search on our website allowing us to define struggles and therefore to improve the user experience. We use it to watch recorded sessions as well as clicks, mouse movement and page scroll heat maps.
- We can watch recorded sessions and have the same experience as the user
- I can view sessions related to feedback left by the users using another platform
- It gives a good insight in large scale via heatmaps allowing for immediate recognition of what most users are more interested in
- The technical team is quickly available to answer any questions
- All heatmaps and sessions have a good number of filters to explore
- It would be great if the tool had ways to quantify more specific observations
- The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
- The reporting facility is not very easy to understand and it might be able to provide more than what is visible
- The sessions do not record third party tools like live chat, surveys, etc
- From this tool we can generate a hypothesis for A/B testing giving us the ability to gain more conversions without the risk of losing them
- It's a great tool to give evidence to facts
- Understanding the issues helps us with understanding the urgency of fixing them
I have never used any other similar tool and I am happy to say they proved exactly what we need.