Contact made EASIER.
Rating: 10 out of 10
May 28, 2021
Vetted Review
Verified User
5 years of experience
Shared Contacts [for Gmail] is a company wide used system. It allows an easier access to all information and supports with the transparency-oriented company policy. As well provides a look at the full directory, which impacts in the fastness of the communication.
Asking a workmate for someone else information is a thing of the past, you just write their name and the information populates right in front of you. Its easy, reliable and fast.
And it auto populates updates, which is an amazing thing.
Asking a workmate for someone else information is a thing of the past, you just write their name and the information populates right in front of you. Its easy, reliable and fast.
And it auto populates updates, which is an amazing thing.
- Fast
- Easy
- User Friendly
- Accurate
- Automatic
Cons
- Updates (old emails show up after erased)
- AI recognition
- Doubled emails.
- Company Wide Access
- Live Updates
- Easy Access
- Shareable
- No password needed for access
- Divide-wide compatibility.
- Increased Efficiency
- Increased Transparency
- Expedited Replies
- Increased Control
- Too visible information
- Easily Edited
- Zendesk Sell (formerly Base CRM)
My company used Zendesk Sell for a while, but the profiles weren't as manageable and easy accessed as Shared Contacts [for Gmail.] It resulted easier to update the contact information within Shared Contacts [for Gmail] and maintain the contact flow, than updating in Zendesk, and then manually go into gmail and continue the conversation. As well we don't use Shared Contacts [for Gmail] alone. We do accompany it with an internal operations system, were we manage the clients profile, but the combination between the two is perfect.