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ShareFile

ShareFile

Overview

What is ShareFile?

ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.

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Recent Reviews

Security & Reliability

8 out of 10
August 25, 2023
As part of the organization that heavily uses data from a research facility, we have a huge need for a system that securely sends …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Access control (61)
    10.0
    100%
  • Reliability (62)
    9.5
    95%
  • Performance (61)
    9.0
    90%
  • File search (61)
    9.0
    90%

Reviewer Pros & Cons

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Pricing

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Standard

$10

Cloud
per user, per month, minimum of 3 users

Advanced

$16

Cloud
per user, per month, minimum of 3 users

Premium

$25

Cloud
per user, per month, minimum of 3 users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sharefile.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month per user, per month, minimum of 3 users
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Product Demos

Getting Started with ShareFile

YouTube
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Features

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.9
Avg 8.4

Cloud Storage Security & Administration

Features related to security and administration for cloud storage platforms

9.1
Avg 8.6

Cloud Storage Platform

Features around the functionality of the cloud storage platform.

8.6
Avg 8.5
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Product Details

What is ShareFile?

A solution to securely send, store, and share files. It also offers document workflows designed to improve the client experience.

ShareFile Screenshots

Screenshot of ShareFile dashboardScreenshot of ShareFile Outlook PluginScreenshot of ProjectsScreenshot of Link sharing optionsScreenshot of ShareFile e-signature

ShareFile Integrations

ShareFile Competitors

ShareFile Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.

ShareFile starts at $10.

Box, Dropbox, and DocuSign are common alternatives for ShareFile.

Reviewers rate Access control and File organization highest, with a score of 10.

The most common users of ShareFile are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(232)

Attribute Ratings

Reviews

(1-25 of 88)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Great for sharing large attachments
  • Easy for users to open files you send to them
  • Notifications are great to verify when a user opens a file you sent to them
  • Plugin for Outlook seems to be a bit resource intensive
  • Online editing requires separate paid subscription
  • Sharing options could use some improvements
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy and intuitive to use
  • Encryption of information
  • Data validation
  • Maybe it could be integrated with even more applications but for email it is ideal as it can be used with Microsoft 365 and Google
  • A lower price per user would make it more attractive
  • It would be appreciated if the standard plan could include more functionalities.
Richard Corner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Rapid, easy uploading of files
  • Saves e-mail addresses of participants for repetitive use on multiple projects
  • Simplifies grouping of activities, files, addresses, etc. to make using ShareFile time-efficient
  • Automates notification of uploads and downloads using e-mail
  • Provides easy file management for folders, inclusions, deletions, file properties, etc.
  • ShareFile works great among subscribers, and one can take advantage of ShareFile's best features of automation with other ShareFile users. But these features are less functional among non-subscribers. We can still send, receive, etc. among anyone with an e-mail address; but an extra level of effort is required for data security among non-subscrirers with whom we interact the most.
  • I like two-factor authentication when signing in, but it is a little cumbersome to use with ShareFile in its current mode. Anything to simplify this is appreciated.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Messages clients with pertinent information.
  • Provides unlimited storage.
  • Allows for individual user permissions and access.
  • Moving files is frustrating. I'd like to option to remember the last folder accessed.
  • The dashboard could use some more customization options. My only options are: Recent files, Shortcuts, Tutorials, and Favorites. Why can't I have two favorite lists? or perhaps a separate list of recently uploaded files.
  • When I view the activity log, it would be great if I could click on the item name and be taken to the location. I'd also like to modify the size of the columns.
August 25, 2023

Security & Reliability

Score 8 out of 10
Vetted Review
Verified User
  • Clean Interface
  • Security
  • Unlimited Storage
  • Ability to add Comments/Notes with Files
  • No editing available for files
  • No Project management capability
August 18, 2023

Sharing Files Securely

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Sending files to clients securely
  • Need to spend some time training for more uses.
  • Some of my clients are not able to open and download files.
  • I don't know how to troubleshoot their problems.
  • In order to help my clients, I don't know what questions to ask to allow them to download files.
July 21, 2023

Secure but slow.

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Secure email delivery.
  • Lets me know right away if I've received something.
  • Excellent security - I trust that.
  • Runs much too slowly when I go to retrieve a sent file.
  • No way to search for files I have sent or received - I can only sort by column headers. That's inexcusable.
Score 10 out of 10
Vetted Review
Verified User
  • Securely share files
  • Access to clients
  • Setup access to employees to certain files.
  • Ability to email files to a folder
  • Ability to see the "client view" as an owner of the folders to set up more efficiently.
Shivam Sharma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It provides best advanced security solution, utilizing up to 256 bit of SSL encryption.
  • It cuts out complex agreement processes with the help of simplified and secure e-signature.
  • It helps maintaining the custom branding in multiple ways like Embed link, logo etc.
  • There is still room for improvement in terms of ease of use.
  • It is possible to provide software updates on a timely basis.
  • Depending on the business needs, integration can be made.
November 18, 2022

Easy to use

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Offers an online solution to contract signing
  • Ensures that documents can't be edited
  • Allows all users to know that documents are official
  • Explaining the process to the other user can be difficult
  • Sometimes the formatting gets difficult when editing documents
Jeffrey Rudacille | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Sharefile is very good at making [our site] appear as an old fashioned FTP site to our non-technical contractors and customers who just want to be able to download files with no technical knowledge needed. This helps keep down support calls from outside the company.
  • Sharefile also has a great Outlook Plugin, which we do not use anymore as we standardized our email platform elsewhere, that allows your internal users the ability of sending any file size up to 2GB. It is seamless and does not require user knowledge.
  • For those companies that host files on-premise but want to "cloudify" them and make them available anywhere via a mobile app, Sharefile's enterprise grade capability works well for us. We have several drive letters that all users in the company can see and I can now make those available to anyone whether on or off premise.
  • Although their FTP like sharing capabilities are good, the ability to set up a site for many to share, there is a limit on how much granular config you can do on it. I would like to see them expand that to more capability.
  • I would like to see them have the capability to save the attachments from the Sharefile plugin sends longer. As it is they expire and one cannot go back a year and see what actual file they sent.
  • Their tech support has gone under the umbrella of Citrix's main support line so it takes too long and too much hassle to get to an actual Sharefile support person.
Alvin Landicho | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
ResellerIncentivized
  • Ease of sharing files using links and setting access controls for these links
  • Enterprise-level controls for an administrator via policies
  • Enterprise-level of reporting and audit trails
  • Complex and deep folder structures negatively affect performance.
  • Certain file types do not function properly such as CAD files.
  • Performance can be slow.
  • Difficult to see folder permissions and who can access, view, & edit.
  • Hard to justify the extra cost to many existing Microsoft customers who have OneDrive / Sharepoint already.
Mark Piskura | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Provides a solid cloud storage and retrieval platform.
  • Provides quick download speeds.
  • Allows for quick collaboration with others who must evaluate work.
  • Upload speeds are not the best.
  • Adding users to a folder isn't always the easiest.
  • Viewing zipped files is read only.
March 03, 2020

ShareFile Rocks!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of Use. Outlook plugin integrates effectively.
  • File retention policy (automatic deletion, archiving).
  • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
  • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
  • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Support has been very good.
  • Flexible pricing.
  • Software updated often.
  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
  • Documents that need to be signed multiple times by one client but on numerous different dates. If this is being signed electronically, it can be a tedious process.
  • Because of the encryption level that we need, MS Office documents aren't editable online in ShareFile. However, because ShareFile SaaS can be synced with MS File Explorer, docs can be edited by opening them directly from File Explorer and resaved directly back to ShareFile through File Explorer, instead of needing to download from/upload to ShareFile.
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