How much does Microsoft Dynamics 365 Customer Service cost?

Microsoft Dynamics 365 Customer Service starts at $50.

Who uses Microsoft Dynamics 365 Customer Service?

The most common users of Microsoft Dynamics 365 Customer Service are from Enterprises (1,001+ employees).

Microsoft Dynamics 365 Customer Service Reviews & Ratings 2024

Name: Dynamics 365 Customer Service | Improve agent productivity with process automation tools
Uploaded: 2020-03-06T00:37:52.000Z
Duration: 2 min 31 s
Description: Dynamics 365 Customer Service | Supporting agent productivity with process automation tools

Overview

What is Microsoft Dynamics 365 Customer Service?

Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.

The Platform is extremely nice easy to set up and customize.

10 out of 10

July 26, 2021

Incentivized

It is used by our customer support team in certain countries. We've built a digital ecosystem that includes internal employees as well as …

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Dynamics 365 Customer Service Professional

$50

Cloud

per month per user

Add-In - Chat

$60

Cloud

per month per user

Add-In - Voice Channel

$75

Cloud

per month per user

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://dynamics.microsoft.com/en…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$50 per month per user

Return to navigation

Product Details

About
Tech Details

What is Microsoft Dynamics 365 Customer Service?

Microsoft Dynamics 365 Customer Service Video

Dynamics 365 Customer Service | Supporting agent productivity with process automation tools

Microsoft Dynamics 365 Customer Service Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Return to navigation

Comparisons

View all alternatives

Compare with

Reviews and Ratings

(17)

Reviews

(1-1 of 1)

Sort By *

Companies can't remove reviews or game the system. Here's why

July 26, 2021

The Platform is extremely nice easy to set up and customize.

Verified User

Representative in Sales

Food & Beverages Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

It is used by our customer support team in certain countries. We've built a digital ecosystem that includes internal employees as well as external vendors. Thanks to Dynamic CS, our employees benefit from a unified help desk experience. Employees can now discover what they are searching for more quickly and get support from agents if more human involvement is required. Thanks to powerful artificial intelligence capabilities and trends of active automation or the development of self-service options. Power automate provides ease of use, rich integration possibilities, and best-in-class automation.

Pros and Cons

Dynamic CS allows you to access a wider customer base and gain artificial intelligence-powered insights into numerous client interaction activities.
It assists in gaining deep insights into numerous data analyses performed on various customer interaction activities, as well as data visualization and customer satisfaction enhancement.
This product has been extremely beneficial to my firm since it allows us to communicate with customers via a variety of channels, including e-mail and social media.
Extensible, and Microsoft responds rapidly to market demand with new features. In terms of service, both Microsoft customer success and technical teams collaborate closely to ensure appropriate delivery.
A better way to track client interactions is SaaS-based cloud services. This software may also be linked to outlook.

It occasionally crashes or slow down, but it usually works great.
Costly.

Likelihood to Recommend

The deployment of this software was a lot of pleasure for us as we were able to bring all our customers to one spot. The customer's requirements are considerably easier to satisfy in this way. As Microsoft Dynamic 365 for customer service, we are able to keep our customers in our firm in a long-term position. I highly suggest you use this service in all sorts of organizations as it is a very complete system with everything necessary for a high-grade customer care experience. The software gives several pricing packages that are appropriate for varied usage demands.