SharpSpring Reviews

SharpSpring has been easy to learn and easy to use. The interface is intuitive and follows the norms of comparable programs, which means it is easy to transition and build on your existing knowledge. In the event I am not sure how to accomplish something, I have many avenues to figure out how, including our SharpSpring onboarding or account manager, the Help Centre, the Virtual Classroom, or Technical Support (where I have the option to submit a case, or simply call and speak with a technician). This has helped immensely and ensures we are never 'stuck' in a waiting period, but rather, can continue to set out what we hoped to, smoothly.

Mostly good, and they have upped their support game of late. One annoying thing they continue to do, though, is introduce changes to the platform with no notification...so you go in to do something, and you're stuck fiddling for a long time trying to figure out what changed and how to cope. But, again, generally when you contact support, they are helpful and do follow up to be sure your problem is solved.

We haven't had any usability issues with SharpSpring and they have so far thought of everything we've needed. We initially thought the Task Manager could be upgraded but then they came out with an update just a few weeks later that solved all of the issues and added additional features that we never even thought of. The software has been easy to use and we are very happy with it.

Very intuitive and easy to get started.

None of this is fun to use. It is a tool you did not even know you needed. If you look at your business from the inside (and you should) the world goes by too fast to be a computer expert. You should stick to your discipline whatever that is. Mine is repairing glass. This tool is every bit as important as my tools to repair glass are. In my situation one could not exist profitably with out the other. I really can't emphasize that enough.

It takes a bit to adapt to the learning curve, but once attained - WOW!

Very user-friendly. Only 1 day is needed for a quick training and then you should be good to go. The dashboard shows different tabs that are pretty self-explanatory. Even someone not tech-savvy could understand SharpSpring.

It is very user friendly. The navigation is intuitive and makes sense. The tool can be a little slow sometimes, but that is usually just my computer and not the software. The interface is warm which is nice compared to other tools that I've used in the past. Overall we are very happy with this tool and will continue to use and recommend it to clients and friends.

It's a good platform, but does require much learning to fully utilize it properly.

Has a great user interface and online help docs in case you are not sure about something. They also have great support that is responsive and helpful.

The drag and drop builder along with their knowledgable support team, helps docs, and training videos.

It is a quality marketing software for a decent price. I can segment my lists and email relevant messages to groups of my contacts. Automation feature makes it easy to set up drip campaigns and maximize efficiency. The life of the lead timeline showing all the actions associated with a contact is super useful!

Since it is so robust, the platform can be difficult to initially learn or implement strategies. Although the support team and online resources actively work to ease this process for the user. It takes time and dedication to really understand all the components of SS, but if taken in segments based on your company's current needs and then learn more as your needs increase it makes the process more manageable.

everything is fine and easy to use, expect forms - the new version of forms is terrible....

They have made it easy to use with great in-app help, videos, and forums. All told, it is very intuitive and easy to learn.

The interface is very intuitive. Training is easy and online. You can also ping the community and learn from them.

Overall SharpSpring is very easy to use.

I think the navigation is very intuitive and easier to use than HubSpot or ConnectWise.

It has all the key functions we want but they are not that easy to use overall.

Sharpspring has a fairly easy to use UI and once you understand navigation it is a breeze to use.

SharpSpring is a superior marketing automation platform, with a very intuitive interface and offer the kind of support we have rarely seen in tech companies. They have worked harder to earn and keep our business than any other vendor we've ever worked with.

The surprising thing is SharpSpring is surprisingly fast to learn and easy to use so small business owners and marketing managers can login and see SharpSpring in actions for themselves. The numerous built-in help videos allow client users to become do-it-yourself marketers, which is very important to small businesses. This also means lots of users can figure things out on their own rather than have to schedule training or log support requests.

The customer support is outstanding. If there is an issue you have quick and easy access to a friendly team of experts who can guide you through the process. We have been using SharpSpring for a year now and find the program to be easy to navigate. We have saved a ton of time while doubling our client base.