SharpSpring from Constant Contact

SharpSpring from Constant Contact

Customer Verified
Top Rated
About TrustRadius Scoring
Score 7.8 out of 100
Top Rated
SharpSpring from Constant Contact

Overview

Recent Reviews

Decent Platform

8 out of 10
June 23, 2022
We use the SharpSpring from Constant Contact for the following: tracking ROI and progress with sales leads; social media planning; …
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Amazing Marketing Automation!

10 out of 10
February 26, 2022
Sharpspring has been integral to our mid-size marketing agency. We use it for several clients across the country and have been able to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features

List management (493)

8.9
89%

Standard reports (481)

8.7
87%

Email deliverability reporting (809)

8.5
85%

Lead scoring and grading (485)

8.3
83%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

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Pricing

View all pricing

1,000 Contacts

$399

Cloud
per month

2,500 Contacts

$499

Cloud
per month

5,000 Contacts

$699

Cloud
per month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://sharpspring.com/pricing/?utm=tr

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Email & Online Marketing

7.4
74%

Lead Management

8.8
88%

Campaign Management

8.5
85%

Social Media Marketing

6.7
67%

Reporting & Analytics

8.3
83%

Platform & Infrastructure

8.1
81%

Product Details

What is SharpSpring from Constant Contact?

SharpSpring, a Constant Contact company, is a revenue growth marketing platform that helps small businesses generate leads, improve conversions to sales, and drive higher returns on marketing investment. The platform, open architecture and customer support, along with flexible contracts, aim to drive real results for a growing business or digital marketing agency.

SharpSpring from Constant Contact Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

SharpSpring from Constant Contact Screenshots

Fully customizable campaign dashboard. Slice and dice powerful metrics into customized reports.Create striking emails in real-time with the “what you see is what you get” editor in SharpSpring. Continually preview the finished design with an intuitive split-screen view.Sales Dialer is a fully-integrated outbound calling solution for high-impact sales teams. The feature enables one-click calling, automated recording, and searchable transcription features, empowering your sales team to optimize the quality and quantity of conversations they have with prospects.Gather all of the important data on prospects in one place, including contact information, site visits, list memberships, social notes, email interactions and lead score.SharpSpring goes beyond the capability of traditional ESPs by providing complete information on a visitors’ activity after they click through from an email. Know every page visit, form fill-out, webinar sign-up, and white-paper download from the email campaigns you send.Far more powerful than standalone solutions, SharpSpring Chatbots are deeply integrated and take full advantage of SharpSpring’s marketing automation and CRM platform. SharpSpring Chatbots can capture leads, increase leads scores, kick-off automation events, schedule meetings, send content, and seamlessly perform hundreds of other powerful sales functions.

SharpSpring from Constant Contact Videos

SharpSpring for Agencies Marketing automation that's the perfect fit for agencies
Why SharpSpring? Marketing automation that's powerful, simple and affordable
Why Marketing Automation? Today's marketers have a lot on their plates, between generating leads, closing sales, and proving marketing ROI. Fortunately, SharpSpring makes this easier.

SharpSpring from Constant Contact Downloadables

SharpSpring from Constant Contact Integrations

SharpSpring from Constant Contact Competitors

SharpSpring from Constant Contact Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)56%
Mid-Size Companies (51-500 employees)43%
Enterprises (more than 500 employees)1%

SharpSpring from Constant Contact Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, Spanish, Dutch, German, Italian, Turkish, Portuguese, Romanian

Comparisons

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Frequently Asked Questions

What is SharpSpring from Constant Contact's best feature?

Reviewers rate Lead nurturing highest, with a score of 9.2.

Who uses SharpSpring from Constant Contact?

The most common users of SharpSpring from Constant Contact are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews

(1-25 of 517)
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June 23, 2022

Decent Platform

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • View of sales leads
  • Social media planning
  • Automation
  • Integration with Zoom Info
  • Better social media - hashtags, tagging companies @xyz, ability to plan same posts on different channels and different time of day
  • Integration with CDP software
Wayne Ivey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Lead tracking
  • Email marketing automation
  • Social media listening
  • I'd like to see SharpSpring become more mobile-friendly for Android users.
  • Navigation can be cumbersome.
  • Would like to see more Constant Contact functionality integrated.
  • More LinkedIn integration.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Customer journey: life of the lead
  • Automations and workflows
  • List management and segmentation
  • Campaign tracking
  • Reporting and analytics
  • Social media scheduling is limited in functionality.
  • Content calendar could be more robust and less manual.
  • Landing page builder is difficult to use.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Excellent, customizable CRM system
  • Fully integrated marketing automation
  • Transparent analytics from initial contact through completed sale.
  • Help files could use some work (though the live support is excellent)
  • Price is higher, but offers a robust feature set
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
  • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
  • Their email builder could really do with an overall back function.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Customer support experience is phenomenal
  • Online forums hosted on their website are helpful
  • Automated workflows are easy to work with
  • There's a lack of Account focused reporting/automation (mostly focused on Contacts/Opportunities)
  • Inability to change individual user landing page
  • Limited custom fields/ability to track custom fields across accounts
Gabrielle Dindinger | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Reseller
Review Source
  • The customizable contact manager is a great tool as it allows all of the sales team to sort and filter the way each of them prefers.
  • The email automations are easy to set up (with a little practice, and a bit of logic) and make life so much easier. You can tie them into triggers your leads have stepped into (filling out a form, watching a video on your site, etc.), or simply have them sent out from a tag or a persona assignment (automated or not).
  • The life of the lead is very helpful. Seeing the full story of your lead, in that they may have only filled out a form today, but they've actually been visiting your site for 4 years, is really helpful prior to picking up the phone.
  • While I love the email automations, I do wish they were a little easier to setup. Or it came with templates.
  • The dialer feature definitely has some glitches. One in a while it butchers the number you're calling from and instead of +1(Areacode) it randomly deletes the +1 and then you're calling from +45 or +7.. and your leads ask if you're in Russia (or don't pick up at all...).
Cleiton Silva | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Track the flow of legal services sales
  • Sales performance reports
  • Control how detailed the negotiation is
  • Generate files using the data filled in the fields.
  • Add contacts to accounts according to the "@xxxx" domain of their emails.
Paul Bies | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
Review Source
  • A/B testing for emails and landing pages.
  • Identify anonymous website visitors - this shows company that hits the site - not the individual, but still powerful.
  • Automated workflows.
  • Team video conferencing - with screen sharing.
  • Customer Relationship Management - notes, contacts, engagement, lead scoring, communication dashboard.
  • Email marketing.
  • Not a big fan of the new billing process which requires us to invoice new clients through them rather than invoicing them ourselves. This has caused a number of issues with our clients who prefer single-source billing.
  • Better calendar integration with Mac iCal - currently works with Google calendar which our team doesn't use much. This means we need to copy and paste.
  • SEO tool integration would round this tool out nicely however we do have other capable tools for this.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Lead management, it organizes the leads clearly.
  • The interface is easy and it's quick to learn; new team members can pick it up quickly.
  • Clear indicators on past due items help to ensure things don't slip through the cracks.
  • To my knowledge, there isn't phone support, at least not on our plan. Email support seemed sufficient for our needs though.
Kèlene Poyurs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Marketing automation and visual workflows
  • Email marketing
  • Sales pipelines
  • Contact management and life of the lead
  • Difficult to pull reports on custom fields
  • Limited functionality on iPad
  • Limited integrations with other platforms, e.g reporting platforms
Ryan Sarti | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Automated web lead response
  • Automated opportunity creation
  • Email lists
  • Tracking anonymous web guests
  • Pipeline
  • Campaign tracking
  • Tracking cost of campaigns
  • Intuitive layout
  • Deep dives into campaigns
  • Email blast functionality
  • Site speed
  • Bot functionality
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Email marketing with Smart emails and Mail Sync!
  • Workflows for automation. We use that feature for 80% of our email marketing.
  • We use Sales Dialer as well. It is a game changer.
  • The "Unengaged" list. Allows our team to come up with other strategies for contacting a prospect as well as allowing us to update or delete a contact.
  • Social media. When a contact is shown to have a LinkedIn profile we automatically reach out to connect.
  • When using a list or the advanced feature, after the user makes a change SharpSpring automatically goes back to the contact manager. If I have more changes to make, I have to go back to the list or the advanced search each time. I should be able to stay in the list and have a button to proceed back to the contact manager.
  • Alerts to admin at least 24 hours before admin needs to reconnect Social accounts.
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Create dynamic-content emails to segmented lists
  • Create workflows that automatically nurture prospects or provide layers of information to clients
  • Notify sales staff of prospect online activity, send auto email and prompt call or appointment
  • Provides a life of lead history when reviewing prospects
  • Persona and lead scoring help segment prospects and customize automated approach for each
  • Anything that we saw as a weakness or lack has been addressed with improvements/expansions over the past couple years.
November 25, 2021

Great system

Gareth Roberts | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • CRM features are vast, yet easy to use.
  • Flexibility in the initial set up, with good support.
  • Campaign creation is made easy.
  • Analytics and reporting are basic.
  • Blogging capabilities are minimal.
November 19, 2021

Great automation platform

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Great customizable contact search.
  • Email Automation.
  • Analytics.
  • Sales dialer could use some improvement.
  • Contact exporting and importing is a little clunky.
  • Building proper lists can be difficult.
November 19, 2021

Great Platform!

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • SharpSpring has great CRM with a wide variety of features and integrations.
  • Marketing automation; simple to use and effective.
  • Sales pipelines are customizable for different industries.
  • Improve management of billing for managed accounts.
  • More detailed information when there are billing issues.
  • Social media integration is not the best.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Marketing automation is very effective and simple to use.
  • The sales pipeline is very customizable for our clients, that have many different background industries.
  • The e-mail marketing tool can be highly segmented, which provides us with more assertive communication.
  • The dynamic form creation is very intuitive.
  • The landing page builder is okay but could be improved with more features.
  • A native SMS and push notification integration would be very interesting.
  • I find the reporting tools very limited, and hard to send reports to a different reporting suite.