SharpSpring

SharpSpring Reviews

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Reviews
(1-25 of 71)

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Darren Winter, MA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
David Fox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Customer support has been very responsive and each person we have dealt with has specialized in the areas of support we needed them for at the time. When we have needed additional support, it has been there and they have gone above and beyond to keep things moving forward for us, regardless of the issue.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support at SharpSpring is exceptional, with live chat and fast responses to any tickets submitted. There is always follow ups to any issues as well as open availably to schedule calls with account managers who can help walk you through any news ways you'd like to use the software.
Score 10 out of 10
Vetted Review
Reseller
Review Source
The SharpSpring support team has been nothing short of amazing! They have dedicated team members for different areas of expertise, including sales, product specialists, demos, agency specialists, etc. so that each team member is an expert at what they do. They have been helpful and knowledgeable when I come with questions or requests, and if they don't know the answer, they know exactly who to direct you to. Everything in my experience, from support tickets to demos has been handled in a timely, friendly, and professional manner. They also have a wealth of resources to help you learn and understand the platform, maximize your ability to use it, and consistently update you on new features. On that note, they are also very responsive to feedback, and have a feature request readily available from inside the platform, so you don't even have to leave the site to request something new!
Score 10 out of 10
Vetted Review
Verified User
Review Source
As already mentioned the support is really great. You get fast answers and the answers are often on point. In the case someone can not help you in the first step they come back to you with a solution
Brian Gomski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Again, I've used the big platforms before and SharpSpring is equal to the HubSpot support and far and away better than Pardot support. I've gotten all my questions answered via easily searchable help documentation or quickly via their chat support portal. You can tell that SharpSpring puts a large focus on after-sale support.
Kurt Hoffmann | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SharpSpring Support is fantastic. Great onboarding, great ongoing support. They always reply quickly and with solid info to get us back on track and moving forward. Their great support has been a big part of our success with the program: both getting on board and up to speed, helping us quickly get around obstacles, and making sure we're getting the most out of the solution.
Laerte Jofre Junior | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SharpSpring has a good support even though I only used once, because It is a very easy tool to understand and use. My ticket was responded and resolved in less than 24h. They have a lot of channels to talk and the response time is very fast, overall we're very happy with the support team.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We don't often need SharpSpring support. We used it only once and the service was very effective. The attendant was very polite and attentive and made herself available to assist us in everything we needed. We know the importance and value the support; we can count on SharpSpring to help us with the questions we need to use the system in the best way.
Score 10 out of 10
Vetted Review
Reseller
Review Source
SharpSpring support has been amazing. They are knowledgable, quick, and friendly. There are online materials when I want to look something up quickly, and then there's the support team - either the general technical support line, or our onboarding and account manager - when the question is more complex and nuanced. They always ensure a question is resolved, or if it's being looked into, that you know where they are in the process and nothing is forgotten. Both our internal team and our clients have been delighted to discover the multiple layers of functionality that SharpSpring offers.
Lance French | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our reps have been fantastic. Whenever we have an issue or a question they are right there to help us figure it out. Even helping us manage the database so we don't needlessly go over our allotment. Basically helping us cut out the fat on our database. I couldn't be happier with SharpSpring.
January 25, 2021

Most comprehensive CRM

Score 10 out of 10
Vetted Review
Verified User
Review Source
The team at SharpSpring has gone beyond ways to help us understand all the features and given long demos to us considering we had only some experience using the platform. They have resolved all issues in a very short span of time and we have never suffered any loss of time and opportunity due to the support team not responding on time.
Julio Ahumada  MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
The support team is highly responsive and they never make me feel like a dummy. Cordial, polite, and you get the sense that they want you to succeed. I would say best in class. Here is where the main difference I see in other platforms' support teams: SharpSpring's staff seem happy. They are friendly and they have your back.
Score 10 out of 10
Vetted Review
Verified User
Review Source
So far, the support is very good. They focus on the first three months to be sure you get up and running. They were very responsive whenever I needed something. Their ticketing system works well--when we need an answer we get it. Recently, I think because of growing pains, we have noticed a slight dip in response. Once we pointed it out, SharpSpring responded quickly.
December 31, 2020

Amazing Automation

Score 10 out of 10
Vetted Review
Reseller
Review Source
It's been simply amazing; the team has been on the other end of the phone whenever we needed them and they have a live chat option for any questions we may have had at the time that we found incredibly helpful. We were walked through how to implement everything correctly.

SharpSpring Scorecard Summary

Feature Scorecard Summary

Email & Online Marketing (9)
79%
7.9
WYSIWYG email editor (432)
70%
7.0
Dynamic content (415)
82%
8.2
Ability to test dynamic content (398)
86%
8.6
Landing pages (406)
66%
6.6
A/B testing (364)
89%
8.9
Mobile optimization (396)
64%
6.4
Email deliverability reporting (776)
79%
7.9
List management (460)
90%
9.0
Triggered drip sequences (437)
87%
8.7
Lead Management (4)
86%
8.6
Lead nurturing (445)
85%
8.5
Lead scoring and grading (451)
81%
8.1
Data quality management (430)
88%
8.8
Automated sales alerts and tasks (426)
88%
8.8
Campaign Management (2)
81%
8.1
Calendaring (305)
81%
8.1
Event/webinar marketing (296)
80%
8.0
Social Media Marketing (2)
70%
7.0
Social sharing and campaigns (288)
68%
6.8
Social profile integration (334)
73%
7.3
Reporting & Analytics (3)
74%
7.4
Dashboards (449)
72%
7.2
Standard reports (450)
80%
8.0
Custom reports (414)
71%
7.1
Platform & Infrastructure (6)
81%
8.1
API (336)
76%
7.6
Role-based workflow & approvals (371)
81%
8.1
Customizability (408)
82%
8.2
Integration with Salesforce.com (205)
81%
8.1
Integration with Microsoft Dynamics CRM (91)
83%
8.3
Integration with SugarCRM (84)
83%
8.3

What is SharpSpring?

SharpSpring is presented as a comprehensive revenue growth platform with robust sales and marketing automation features, functionality and performance. SharpSpring boasts one of the most flexible platforms on the market, with behavior-based email marketing, native or 3rd party CRM integration, dynamic forms, landing page and blog builders, social media management, universal CMS compatibility, and integration with hundreds of applications. The vendor states that the SharpSpring platform is usually less than 1/3 the cost of the competition, as well as being an easy platform to use. They also offer a special partner program to marketing agencies.

SharpSpring Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Built-in CRM
  • Supported: Anonymous Web Visitor Identification
  • Supported: Blog Builder
  • Supported: Dynamic Landing Pages
  • Supported: Social Media Management
  • Supported: Buyer Personas
  • Supported: WYSIWYG Email Designer
  • Supported: Visual Workflow Builder
  • Supported: Dynamic Forms
  • Supported: Pipeline Management

SharpSpring Screenshots

Fully customizable campaign dashboard. Slice and dice powerful metrics into customized reports.Behavioral-based automation is easy with a simple WYSIWYG editor, allowing you to see your edits in real time.Dynamic forms built for conversion, with a sleek drag-and-drop editor and Go-To-Meeting and Go-To-Webinar integrations.Engage leads at critical points and see full information about your contacts with our contact manager.VisitorID identifies 2x as many visitors to your site, with behavioral-based tracking to truly understand what motivates each click.Built-in and 3rd-Party CRM allows you to track opportunities from creation to close with a bird’s eye view of your pipeline.

SharpSpring Videos

SharpSpring for Agencies Marketing automation that's the perfect fit for agencies
Why SharpSpring? Marketing automation that's powerful, simple and affordable
Why Marketing Automation? Today's marketers have a lot on their plates, between generating leads, closing sales, and proving marketing ROI. Fortunately, SharpSpring makes this easier.

SharpSpring Downloadables

SharpSpring Integrations

SharpSpring Competitors

SharpSpring Pricing

More Pricing Information

More pricing information from SharpSpring

SaaS Editions Pricing
Pricing DetailsTerms
1,000 Contacts$399per month
2,500 Contacts$499per month
5,000 Contacts$699per month
10,000 Contacts$899per month
20,000 Contacts$1,299per month

SharpSpring Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)56%
Mid-Size Companies (51-500 employees)43%
Enterprises (more than 500 employees)1%

SharpSpring Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, Spanish, Dutch, German, Italian, Turkish, Portuguese, Romanian

Frequently Asked Questions

What is SharpSpring's best feature?

Reviewers rate List management highest, with a score of 9.

Who uses SharpSpring?

The most common users of SharpSpring are from Small Businesses and the Marketing & Advertising industry.