Starting at $0 per agent
View PricingOverview
What is SherpaDesk?
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
Recent Reviews
Pricing
1st Tech Free
$0
Cloud
per agent
Adventure Package
$39
Cloud
per agent
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.sherpadesk.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
SherpaDesk PSA & MSP Software: How To Add Users Location Via LDAP
YouTube
SherpaDesk Team Calendar Tool Demo
YouTube
SherpaDesk Smarter Contracting Feature
YouTube
SherpaDesk - Boston New Technology Startup Demo #BNT71
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SherpaDesk?
SherpaDesk is a complete solution for companies to manage customer support issues, capture billable time and monitor their projects' profitability. The vendor says the mobile application is the perfect solution for any organizations who have techs in the field to log all of their time and enter their expenses. The vendor’s value proposition is that SherpaDesk allows organizations to capture all billable time and expenses and easily assign these to customer projects. This in turn allows instant updates on all of the organization's projects and profitability.
SherpaDesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: Email support
- Supported: Help Desk CRM integration
Additional Features
- Supported: Time Tracking
- Supported: Custom Rate Plans
- Supported: Project Management
- Supported: Asset Management
- Supported: Task Assignments
SherpaDesk Screenshots
SherpaDesk Videos
Go beyond using email for your customer support with SherpaDesk. Your personal guide to awesome customer support.
Track and manage your customer support in one simple solution
SherpaDesk Integrations
SherpaDesk Competitors
SherpaDesk Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
Reviewers rate Ticket creation and submission and Ticket response highest, with a score of 8.9.
The most common users of SherpaDesk are from Mid-sized Companies (51-1,000 employees).
SherpaDesk Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 50% |
Mid-Size Companies (51-500 employees) | 50% |
Enterprises (more than 500 employees) | 0% |