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Shiftboard

Shiftboard

Overview

What is Shiftboard?

Shiftboard offers a full-service employee scheduling software solution targeted for industries as diverse as hospitality and security to event planning and business services. This solution enables companies to manage employee schedules across job sites, geographies, and different employee types.…

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Recent Reviews

TrustRadius Insights

Shiftboard, a popular scheduling and workforce management software, has been widely used by users to streamline their operations and …
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Pricing

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Lite

$45 per month

Cloud
up to 35 employees

Standard

$120 per month

Cloud
up to 70 employees

Plus

$276 per month

Cloud
up to 125 employees

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.shiftboard.com/online…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Shiftboard?

Shiftboard offers a full-service employee scheduling software solution targeted for industries as diverse as hospitality and security to event planning and business services. This solution enables companies to manage employee schedules across job sites, geographies, and different employee types.

The vendor says their user-friendly iPhone and Android apps help employees easily access their schedules anywhere. Additionally, the vendor says the are responsible for scheduling over half a million employees around the globe.

Shiftboard Features

  • Supported: Scheduling: Post shifts to a fully accessible calendar one at-a-time or in bulk, letting workers confirm shifts in real-time and allowing them to moves schedules amongst themselves.
  • Supported: Communication: Enjoy easy communication across your team or organization by leveraging email and SMS messaging, shift confirmations and online message boards.
  • Supported: Availability: Optimize your scheduling by letting employees proactively set their own availability and leverage auto-scheduling functionality to adjust to schedule openings.
  • Supported: Easy team communication via SMS, emails and app notifications
  • Supported: Recruiting & Workforce Management: Manage your worker database, credentialing system and recruiting efforts in one central place.

Shiftboard Screenshots

Screenshot of Custom Reports & AnalyticsScreenshot of Detailed Employee ProfilesScreenshot of User-Friendly Time Off RequestsScreenshot of Mobile TradeboardScreenshot of Check Employee Availability on Android & iOS

Shiftboard Competitors

Shiftboard Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesEnglish

Shiftboard Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Shiftboard, a popular scheduling and workforce management software, has been widely used by users to streamline their operations and improve efficiency. According to feedback from users and customers, Shiftboard has proven to be valuable in various use cases.

One of the key benefits reported by users is the ability of Shiftboard to centralize storage and improve transparency. By utilizing the software, organizations have found it easier to update multiple individuals at once, significantly improving communication speed. This efficient communication platform eliminates the need for excessive emails and manual data entry, saving time and reducing the risk of information getting lost. Furthermore, users appreciate how Shiftboard allows for real-time analysis of campaigns, enabling effective time management and tracking of agents' performance.

Shiftboard also offers significant value in employee scheduling and shift management. The software simplifies tasks such as clocking in, viewing schedules, and making changes, whether employees are in the office or using their mobile devices. Users have particularly praised Shiftboard's ease of scheduling hours, as it provides flexibility and quick updates. The rating function within Shiftboard has also proved helpful for quickly identifying the best workers.

In addition to managing employees' work schedules, Shiftboard facilitates volunteer coordination by effectively communicating calendars and schedules. This feature has been particularly beneficial in facilitating volunteer participation in various organizations. Moreover, Shiftboard's complete oversight and visibility of staff make it easy for businesses to view and make changes to their workforce schedules.

Overall, Shiftboard has demonstrated its effectiveness in meeting diverse needs across industries by providing convenience, accessibility, and efficiency in scheduling and workforce management. While there is room for improvement such as integrating with Google Calendar and enhancing specific time reading capabilities, users have found this software highly valuable in solving their scheduling challenges.

Ease of Use: Many users have praised Shiftboard for its user-friendly interface and straightforward navigation. They find the software easy to learn and appreciate how it allows them to manage all staff in one place, reducing the need for manual profile maintenance.

Convenience of Mobile App: The convenience of using the Shiftboard app on mobile devices has been highly appreciated by users. They enjoy being able to pick up shifts from anywhere and find it helpful for remote work, allowing them to conveniently access their schedule.

Ability to Manage Schedules: Users value Shiftboard's ability to effectively manage schedules. They appreciate features such as shift application and approval, shift trading among employees, instant updates on available work, and the ease of searching for shifts. This functionality allows users to easily handle scheduling tasks and reduce discrepancies or confusion in managing their workforce.

Limited Customization: Some users have found that certain aspects of Shiftboard are not customizable, which has led to the need for workarounds. For example, they may be unable to modify certain fields or features according to their specific needs.

Difficult Shift Scheduling: Users have faced challenges when scheduling large shifts as it requires individually scheduling multiple shifts for each day. This can be time-consuming and inefficient, especially when trying to manage a complex schedule with numerous employees and shift variations.

Inconvenient Email Reminders: Some users have expressed dissatisfaction with receiving reminder emails too early in advance and suggest a more practical timing. They feel that receiving reminders closer to the scheduled event would be more helpful and prevent unnecessary clutter in their inbox.

Users recommend the following when using Shiftboard:

  • It is important to reach out to the Shiftboard team and set up a trial before implementing the software.
  • Shiftboard is recommended for organizing and managing people.
  • Consider offering larger chunks of scheduling for employees with Shiftboard.
  • Users find Shiftboard easy to use and fast once they learn how to navigate it.
  • Shiftboard is accessible on mobile devices, making it a preferable alternative to hard copy schedules.
  • Take the time to explore and learn all the features and functions of Shiftboard, seeking help when needed.
  • Shiftboard is highly recommended for its ease of use.
  • Allocate time for setting up Shiftboard and watching instructional videos.
  • Shiftboard provides an excellent way to have readily available work schedules.

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
March 11, 2020

It serves its purpose

Keysha Chapman | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Shiftboard is a scheduling tool for all customer service reps.
  • It shows the user exactly what time a meeting starts and ends.
  • It shows the user exactly what time a break starts and ends.
  • Searchable by group.
  • The whole layout is hard to look at. You need a graphic designer to give it a makeover.
  • Unable to see title or description of meeting or break until clicking into it.
  • Not very user friendly. You have to learn how to use it through instruction.
It works for its purpose but it needs a lot of work before I would recommend it to anyone.
I never sought out Shiftboard support.
Rachel Blankenship | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Shiftboard is used across the entire Customer Experience department. The business problem that it addresses is that it is yet another tab that an agent has to keep open throughout their workday.

To make a better agent experience, it would be helpful if Shiftboard connected with their Google Calendar. This way our agents could receive reminders of upcoming breaks, lunches, meetings or any other scheduled times within their Shiftboard. It can also be hard to read when looking for specific times. I use this tool frequently to see what agents are scheduled for which channel support at what times and when their breaks are. It's difficult to have to highlight over a timeline to see when the break is, and it would be easier to highlight the timeline and see the entire scheduled.
  • It provides a good visual for those who are visual interpreters. This way there are able to see a timeline of their day and what portions of it are 'green' meaning they will be on live support.
  • It's very clear what channel they are scheduled for the day as it listed on the top of that event.
  • Shiftboard can be difficult to navigate, and when an agent bookmarks the tool it stays on their schedule for that specific date, often causing confusion. For example, mine is stuck on January 27th, 2017.
  • It's difficult to get to your specific schedule.
  • The overview of schedules within one week is also very difficult to read.
It's a great intro into a workforce management tool, but our use of it is basically as a calendar without it being linked to our actual calendars. It's just another tab that we have to keep open throughout our workday. It's great that we're able to see everyone who is working at what time and what channel of support, but I believe that there are visual aids that can be added to it to make everything much easier to read and more user-friendly.
We have not used another product like Shiftboard at our company.
I believe our agents are used to using Shiftboard at this point so they are able to navigate it. Our shift management team and real-time analysts are looking for a tool that is more in-depth with workforce management, like scheduling, queues, and more.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Currently, Shiftboard is being used for personnel scheduling of the two major departments at my TV Network. The broadcast operations and production team each consist of several hundred employees, full time and part time, who are scheduled on a variety of projects and shows throughout each day.
  • Mobile accessibility
  • Cloud-based software
  • Compliant with all necessary information security standards
  • No drag/drop interface for scheduling
  • Not highly customizable for a specific type of business/business needs
  • Needs more view options for users
  • Cannot adjust/edit shifts quickly (too many clicks/forms to accomplish)
Shiftboard is very well suited for service industries—restaurants, hospitality, etc. In those workplaces, Shiftboard should have enough ability for customization, and its mobile accessibility should be advantageous. For TV and other production environments, particularly those with frequent schedule changes, Shiftboard does not work as well, as it requires too many clicks to change a schedule.
  • Effective allocation to proper shows/projects for our network
  • Effectively catches any discrepancies between scheduled hours and actual hours for employees
  • Requires significant manpower to maintain scheduling accuracy
Similar to HotSchedules, Xytech and ScheduAll both are highly tailored to the TV industry, and better for our business, with Xytech as the best based on our evaluation.
Jared Hammond | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Shiftboard is being used across a majority of our organization. Our organization uses it for scheduling staff across 60 sites. It allows us to ensure staffing minimums are met while keeping allowing staffing managers to communicate and increase the efficiency of our staff utilization. With this tool, our scheduling manager can see the schedule at all of our sites from one remote location.
  • Ease of use.
  • Customization.
  • Mobile application.
  • The ability to print a month view of the schedule would be a great benefit.
  • The signup list is a great feature, but there are too many steps to make it easy to use.
  • The bulk add and delete process works well, but tends to be confusing for users.
Shiftboard allows staff to see their schedule and bid on overtime shifts that are available. This function is very powerful and helps our organization greatly. Our centralized scheduling manager is able to see every schedule in our organization. With this information, the scheduler can see which programs need help and is able to assist. This functionality has increased efficiency and saved us in overtime costs.
  • Lower overtime costs.
  • The ability to access schedules remotely.
  • More flexibility in the scheduling process.
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