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ShipperHQ

ShipperHQ

Overview

What is ShipperHQ?

ShipperHQ is designed to streamline the shipping process for eCommerce businesses. This platform gives eCommerce businesses the power to set their own shipping rates and delivery options.

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Recent Reviews

TrustRadius Insights

ShipperHQ has proven to be a valuable tool for users during the software setup and implementation phase. Users appreciate the support and …
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Pricing

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Essentials Plan

$100.00

Cloud
month

Standard Plan

$250.00

Cloud
month

Pro Plan

$400.00

Cloud
month

Entry-level set up fee?

  • $250 hour
    Optional
For the latest information on pricing, visithttps://shipperhq.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $250.50 per month
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Product Details

What is ShipperHQ?

ShipperHQ is a shipping experience management platform from WebShopApps, the leading provider of shipping extensions for Magento. It gives eCommerce merchants the ability to set their own delivery options and shipping rates. ShipperHQ is designed to optimize the customer experience from checkout through the post-purchase phase. Shipping-based pricing, promotions, and flexible delivery options make ShipperHQ a popular choice for eCommerce businesses. ShipperHQ is currently supported by seven well-known eCommerce platforms. Their mission is to develop shipping management tools that make things easier for eCommerce merchants. Tens of thousands of merchants worldwide currently use the ShipperHQ platform to deliver the best shipping options for their customers. ShipperHQ partners with a few post-purchase shipping solutions, such as ShipStation, Ship Easy, and Order Cup.

ShipperHQ Benefits

eCommerce businesses that use ShipperHQ appreciate the Dimensional Shipping tool, which calculates accurate rates based on box sizes, packaging requirements, and product weight. They also highlight the convenience of using ShipperHQ’s rate calculation engine to implement their own shipping rules. These rules consider important factors like product type, geography, cart quantity, and price. Another notable feature of ShipperHQ is the backup carrier rates, which automatically provide coverage during unanticipated downtime. Customers will still be able to see the backup carrier rates when downtime, such as maintenance or an unscheduled outage, occurs with a live rate carrier.


ShipperHQ also ensures that eCommerce buyers have accurate transit times and can choose their preferred delivery date. Merchants can offer in-store pickup or multi-origin shipping, which is especially useful for dropshipping businesses. ShipperHQ even provides in-home furniture delivery through an integration with uShip. New and existing uShip customers are eligible to receive a completely free offer that includes the Essential plan. Businesses that frequently ship large products or orders should be aware of LTL Freight carriers, which are available at every subscription level. ShipperHQ provides its users with an impressive number of supported LTL Freight carriers and third party Logistics Providers.

Additional Services

All of the ShipperHQ plans include custom rate carriers, live rate carriers, and customizable shipping rules. The price of ShipperHQ largely depends on the number of carriers and monthly shipping requests. ShipperHQ offers add-on services for account configuration and technical support. The consultations with ShipperHQ experts are beneficial for eCommerce businesses with complex shipping requirements. ShipperHQ experts also provide one-on-one technical support at an hourly rate. Businesses with complex shipping needs should also consider purchasing the Enterprise plan, which includes priority-level support, training, and configuration.


ShipperHQ Features

Online Storefront Features

  • Supported: Website integration

Online Shopping Cart Features

  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts

eCommerce Business Management Features

  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: Live LTL Rating
  • Supported: Dimensional Shipping
  • Supported: Multi-Origin Shipping
  • Supported: In-store Pickup
  • Supported: Date and Time Rules
  • Supported: Address Validation
  • Supported: Split Shipping Checkout
  • Supported: Shipping Rules
  • Supported: Delivery Date & Time
  • Supported: Dimensional Packing
  • Supported: Dropshipping
  • Supported: Backup Carrier Rates
  • Supported: LTL Freight

ShipperHQ Screenshots

Screenshot of Screenshot of

ShipperHQ Integrations

ShipperHQ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported Countriesglobal platform
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Comparisons

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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ShipperHQ has proven to be a valuable tool for users during the software setup and implementation phase. Users appreciate the support and assistance they receive from ShipperHQ's customer service team. They have successfully offset freight costs by incorporating a flat fee for deliveries to specific states, which has positively impacted their profitability. Additionally, ShipperHQ effectively handles fuel surcharges for items affected by fluctuating fuel prices, enabling businesses to manage shipping costs more efficiently.

Users who ship farm equipment parts, irregular sizes, and heavy items find that ShipperHQ accurately calculates shipping costs, distinguishing it from other shipping apps they have tried in the past. It seamlessly integrates with the BigCommerce platform, serving as a reliable live transportation rate calculator for customers. However, it should be noted that ShipperHQ lacks labeling and shipment management features, requiring users to rely on third-party shipping applications.

Customers have had an overall positive experience with ShipperHQ and enthusiastically recommend it. They praise its contribution to a smooth checkout and shipping process, particularly when faced with various shipping challenges. Users have been satisfied with ShipperHQ and its predecessor WebShopApp applications over several years of use. The exceptional support provided by the ShipperHQ team promptly resolves any shipping issues or concerns that may arise.

Versatile and Efficient Solution: Users have found ShipperHQ to be a versatile and efficient shipping solution. Many reviewers appreciated the ability to create shipping groups and offer free shipping on smaller items while charging shipping and handling fees for larger items/orders. Some users also mentioned that ShipperHQ allows them to streamline shipping of similar-sized boxes or use free shipping through shipping groups.

Accurate Real-Time Shipping Rates: ShipperHQ was praised by users for its accurate real-time shipping rates provided through a variety of different carriers. Several reviewers highlighted the value of this feature, as it helps them provide customers with reliable and up-to-date information about their shipping costs.

Seamless Integration with Platforms: The seamless integration of ShipperHQ with platforms like BigCommerce and Magento was commended by users. They appreciated how easily they could set up the software and customize various settings to accommodate the look of shipping rates on their site.

Confusing setup for customizable shipping rates: Some users have found the rules setup for customizable shipping rates to be confusing, making it difficult for them to accurately set up their desired rates.

Disorganized and time-consuming onboarding process: Several reviewers have mentioned that the onboarding process of Shipper HQ is disorganized and time-consuming, leading to frustration and delays in getting started with the platform.

Inaccurate view of packaging as square volume: Users have reported that Shipper HQ does not accurately view packaging as square volume, which causes issues when trying to predict rates for round bottles. This discrepancy in how packaging is measured can lead to unexpected difficulties in calculating shipping costs.

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