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ShipStation is a shipping software that offers a range of use cases to streamline and simplify the shipping process for businesses. …
Starting at $9.99 per month
View PricingOverview
What is ShipStation?
ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS,…
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Pricing
Starter
$9.99
Cloud
per month
Bronze
$29.99
Cloud
per month
Silver
$59.99
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.shipstation.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $9.99 per month
Product Demos
Magento 2 Multi Vendor ShipStation Integration Plugin - Working
YouTube
MRPeasy - Setting Up and Using ShipStation
YouTube
AutoShipper for ShipStation Product Demo with Examples
YouTube
ShipStation Integration Demo for Spire ERP
YouTube
ShipStation | Demo Video
YouTube
Demo of Shopify, LOCATE Inventory Picking and ShipStation Split Shipment Functionality
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ShipStation?
ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation also offers workflow automation to speed up fulfillment, and branded package tracking, vital for enterprise and small businesses alike.
ShipStation Features
- Supported: Multi-Carrier Shipping Integrations including: UPS, FedEx, USPS, DHL, and GlobalPost
- Supported: Multi-Channel Integrations including: Shopify, Amazon, BigCommerce, and WooCommerce
- Supported: Import and order management, label printing, customized branding, tracking, inventory management
ShipStation Integrations
- Shopify
- Shopify Plus
- WooCommerce
- BigCommerce
- ChannelAdvisor
- Square POS
- Volusion
- PrestaShop
- Miva
- PayPal Payments Pro
- X-Cart
- Brightpearl by Sage
- OpenCart
- Ecwid by Lightspeed
- QuickBooks Commerce
- Sellbrite
- Wix
- Squarespace
- SkuVault
- Adobe Commerce (Magento Commerce)
- NetSuite ERP
- Zendesk Sell
- SAP Business One
- Acumatica
- Salesforce Starter
ShipStation Competitors
ShipStation Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
ShipStation starts at $9.99.
Reviewers rate Support Rating highest, with a score of 8.7.
The most common users of ShipStation are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
ShipStation is a shipping software that offers a range of use cases to streamline and simplify the shipping process for businesses. According to users and customers, ShipStation is commonly used to manage orders from various channels and platforms, providing accurate shipping rates and efficient order management. The software integrates seamlessly with popular eCommerce platforms such as BigCommerce and Shopify, making it easier for online businesses to handle order shipping effectively. By importing orders directly from these platforms, ShipStation creates shipping labels based on customer-selected services and carrier rates, saving time and ensuring smooth operations.
Another key use case of ShipStation is its ability to handle international shipping options. With features that facilitate UPS export documentation, the software eliminates the need for duplicate entries and simplifies the process for businesses sending packages abroad. Users have reported that this functionality has made international shipping much easier and more convenient.
In addition to international shipping, ShipStation also integrates with Stamps.com to ship through USPS. This integration allows users to print postage at home, saving valuable time at the post office. The software acts as a central hub for managing sales from multiple platforms, making it an indispensable tool for businesses with diverse selling channels.
Furthermore, ShipStation provides in-house shipping management capabilities, reducing the need for a fulfillment center and keeping costs down. This feature has been particularly beneficial for small businesses looking to streamline their operations and maintain control over their shipping processes.
Despite its many advantages, some users have reported issues with USPS International Shipping and difficulties with support. However, overall feedback suggests that ShipStation has significantly improved the speed, efficiency, and organization of shipping processes in warehouses.
Overall, ShipStation offers a comprehensive solution for businesses seeking an easy-to-use platform that integrates seamlessly with various selling channels. Whether it's managing orders from different platforms, handling international shipments, or simplifying in-house shipping management, ShipStation proves to be a valuable tool for optimizing the shipping process and ensuring customer satisfaction.
Intuitive User Interface: Several users have found ShipStation's user interface to be intuitive, making tasks easy to complete. This suggests that the software offers a user-friendly design that requires minimal training or learning curve.
Helpful Customer Support: Users have praised ShipStation's customer support for being helpful and responsive. This indicates that the software provides reliable assistance when users encounter issues or have questions, enhancing their overall experience.
Seamless Integration with Multiple Sales Channels: ShipStation's ability to connect all sales from various platforms in one place has been appreciated by users. This suggests that the software seamlessly integrates with multiple sales channels, providing a centralized hub for order management.
Cons:
- Lack of UPS End of Day Report: Some users have expressed frustration with ShipStation's refusal to offer the UPS End of Day Report for Driver to Scan, making it difficult for them to process claims with the carrier.
- Customer Service Issues: Several reviewers have complained about the declining quality of customer service in the last 6-12 months, citing repeated outages and problems. They also mentioned that front-tier support lacks insight into the duration of system downtime.
- Inaccurate Status Page: Many users have pointed out that ShipStation's status page is inaccurate, as it shows 100% uptime even during major issues and disruptions in their services. This discrepancy has caused confusion and inconvenience for customers relying on this information.
Users commonly recommend Shipstation for its time-saving automation, streamlined process, and cost savings for small to mid-range businesses. They find the platform user-friendly and easy to implement, with various search options that enhance efficiency. Shipstation also offers affordable pricing and good integration, allowing users to access discounted UPS rates. Furthermore, reviewers suggest trying Shipstation for batch shipping, order management, and discounted rates. They recommend setting up automation to save time and find the tool especially useful for managing shipments in small and medium-sized eCommerce stores. Additionally, users appreciate Shipstation's quick and easy label creation and printing features, which make order fulfillment more efficient. Some users also mention that Shipstation offers helpful customer support and daily ease of use. Lastly, reviewers highlight that Shipstation allows for shipping through multiple carriers and the creation of custom packing slips—a valuable feature for smaller businesses or nonprofits looking for efficient package handling.
Attribute Ratings
Reviews
(1-22 of 22)Companies can't remove reviews or game the system. Here's why
July 18, 2023
Put your money and time somewhere else!
Score 1 out of 10
Vetted Review
Verified User
March 07, 2023
ShipStation Review
Score 4 out of 10
Vetted Review
Verified User
- Handles Fedex Shipments properly
- Simplifies Export documents with Fedex correctly
- Allows relatively simple connections/interface to WooCommerce, Ebay, and Amazon but I am sure other shipping software does also.
- In my opinion, customer support is abysmal. I truly believe support people are trained to just delay, delay, delay as there are multiple times the responses I get back are essentially like the utterly useless tech questions "is your unit plugged in?"
- In my experience, there is literally no way to contact anyone at ShipStation outside of their Support Chat/Case System. They have an email for support but it all goes to the same place.
- Fix USPS International Shipping issues!!
- Connects all of my sales from every platform in one place.
- Allows me to re-arrange columns almost like a spreadsheet so I can put sales in order by certain columns (date/name of customer/item name, etc).
- It's linked to my Stamps.com account so when I print postage it comes out of my Stamps.com account.
- I have a lot of items that are similar in name, so I like that it also shows an image of each item in the order so I am sure to ship the correct items to my customers.
- It's easy to get shipping rates for different classes or even different carriers.
- Last year (summer?) they made some changes and I can no longer schedule a USPS pick up from my ShipStation account. I put in a ticket and they said it could be months before it is resolved, something about how this particular team only works so many days a week. Well, it has been almost a year, and still no resolution. I used to use the USPS pickup option daily through ShipStation. Now I have to go to the USPS website and log in every single day and it's frustrating.
- I used to be able to print postage with my Rollo printer. They suddenly and without any notice said they no longer support Rollo, so now I have to download the label and print it from a PDF file for EVERY order.
- I wish they would let me connect with my Faire account! The only account I am not able to link to ShipStation.
March 12, 2021
Great IF They Can Restore Reliability
Score 5 out of 10
Vetted Review
Verified User
- Export Documentation. HUGE timesaver over having to hand enter the export info within UPS Worldship.
- Multi Carrier Pricing Options are easily compared.
- WHEN it is functioning properly it works great.
- For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
- Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
- The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.
February 27, 2020
Scaling a business and working with ShipStation
- Confirms shipping address to ensure accurate delivery.
- Great partnership when needing to address any opportunities in the moment.
- In our early days with ShipStation we experienced more discrepancies with invalid sizes being shipped to the wrong customers.
January 18, 2020
Shipping with ShipStation in your e-commerce store
- Easy print labels.
- Accurate shipping rates.
January 14, 2020
ShipStation makes shipping easy
- Great USPS rates
- Integrates with all major carriers (others don't) and e-commerce stores
- Customizable email templates and tracking pages
- The clean, customizable dashboard makes organizing easy
- Custom store/marketplace integrations
- Needs barcode scanning to help reduce picking and packing errors
- The Products and Customers sections aren't easy to edit and require us to use workarounds
- User permissions aren't very granular and give too much access sometimes
- ShipStation v3 Beta hides quote options in menus now, making it harder to get quotes fast
- Alerts are weak, not customizable and can be easily missed
October 26, 2019
A great shipping software at a great price
- Reporting.
- Integrations.
- Cost.
- The quick ship feature is a nice idea but could use some improvements
October 22, 2019
ShipStation: So good go have you back on board with 420EDC!
- Batch Printing
- Integration with Big Commerce
- Provides an easy to manage fulfillment operation
- New Beta software was hard to use, I reverted back to the older version.
- Sometimes ShipStation fails to print the labels I want, I have to manually download them and print from outside ShipStation.
- I primarily use Firefox for my browser but something between BigCommerce, ShipStation and Firefox doesn't play well. So for printing, I use Safari which doesn't render the same issues.
October 15, 2019
Using ShipStation as an Omni-Channel Retailer
- The integrations between ShipStation, the marketplaces, and Channel Advisor are perfect and rarely have issues.
- ShipStation automatically sends the shipment notification to the marketplace and emails the customer with tracking information which means we never have to worry if our customers are receiving that info.
- The tracking portal for custom websites is absolutely great. We've branded it to match our e-commerce store and it provides access for our buyers to real-time tracking updates.
- Making the Aliases importable via CSV would be a huge help. Currently, we have to add each one manually and we even had to develop a BOT that would add thousands over the course of hours, but that process is still time-consuming and nowhere near perfect. If this could be solved by allowing Aliases to be uploaded via CSV that would be lovely.
- The product information area could be improved upon, maybe adding more fields so you can have as much product info in ShipStaion as possible. Also making any new data fields importable would be great.
October 05, 2019
ShippingStation - A Dependable Shipping Program that Speeds Your Packages on Their Way
- ShipStation makes it easy to check that packages are delivered by showing the delivery status.
- ShipStation has preset postage options that were easy to set up and made it quicker to process orders.
- They responded quickly to system problems - good customer service and dependable up time.
- When we wanted to check on the cost of all available shipping services for a package we had to open a new window which was a bit awkward. We would have to pop back and forth.
- Setting up a new shipping company had several steps that we would need help with. But once it was done it was done.
- Easy to use interface
- Powerful Features
- Supports more marketplaces and apps
- Better discounted shipping rates for carriers
September 27, 2019
Can't afford not to ship with ShipStation
- Integration: It works so well I forget that it is a 3rd party solution sometimes.
- Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
- Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.
- ShipStation needs to allow DKIM/SPF email verification so customers receive emails directly from our email address instead of "via shipstation.com"
- Statistics/Overview need to have a "quarterly" view.
- Post shipment actions, primarily notifications, shouldn't silently fail like they do currently. When there's a failure (no tech is perfect!), the user should be notified so we can take manual action (like emailing the customer telling them the order shipped or attempting a manual notification).
September 26, 2019
Shipping with Shipstation
- Integrated shipping rates directly from the post office
- The scales sync directly with the software for more accurate measurements
- Can allow multiple stations to use one printer to save on equipment costs.
- There are times when the printers or scales will drop and need to be reconnected
- If a user doesnt realize shipstation connect is not turned on their station will not connect to their hardware
- The logistics could be a little more granular
September 16, 2019
A Ship shape product
- It makes it easy to offer and manage multiple shipping methods.
- It is easy to search what has been shipped in the past, and it integrates well with our BigCommerce site.
- Multiple users can easily see what has been done vs what needs to be done.
- When additional customs forms are required you have to remember to go in and print them instead of them printing automatically. It would be helpful if you received a notice/email about this more than an icon in the shipments screen.
- It has some redundant features.
- I wish you didn't have to manually refresh to see new orders that have come in from the website.
- A good cloud-based system for multi-warehouse transfers.
- Multi-use carriers, so we can shop rates.
- Filters, tags, and automation rules to make choices limited.
- Great customer service.
- We have over 40 users logged in, and no slow downs.
- It does not shop the best rates for you.
- It's only as automated as you can make a singular line of rules. It does not branch for automation rules.
- This is not its fault, but it is only as good as the data coming in. If you don't have dimensions already, it does not average sizes within an SKU.
July 26, 2019
ShipStation is all you will need
- Create labels.
- Run reports.
- Verify addresses.
- I don't like the newest release, but may just need time to get use to it.
- Reprints are not easy.
June 24, 2019
ShipStation User Review
- Order Management
- Compares rates between all our carriers
- Integration with our ERP
- Equipment/Hardware Issues
- Status Page (showing downtime) Not Always Accurate
December 18, 2018
An Absolute Necessity for Multi-Channel eCommerce
- Customer service is always very important to me; I've never had any issues getting a question answered via live chat, which is super convenient when I'm working, and can't budget time to be on the phone AND working.
- The search in ShipStation is pretty robust, it's fairly easy to find an order using pretty much any bit of information from an eBay user name to first or last name. I've never had trouble finding an order when I need.
- I like that I can save custom exports in ShipStation that help me determine my average cost of shipping, which helps me be more competitive with pricing. I just search an item number, sort by quantity, export, and I have a custom "cost of shipping" export that I just run through excel and get my average.
- ShipStation features a shipping calculator, right there, super convenient in the header. You'd be surprised to find that it's really difficult to find a good shipping calculator online, so it's nice to have it here in my shipping software.
- If I had to nitpick, I'd say that I'm not a big fan of ShipStation's new V3 UX update. It's more-or-less the same UX, only some of the data that I relied upon is now hidden elsewhere. It's not that I resist change or anything like that, I just like to get to the information I need using the least amount of clicks.
- I have some alerts set up to notify shipping when an order has been sitting in our order screen for too long, I'm just not really impressed with the alert itself, which is just a red alert in your top menu that can be easily cleared and forgotten about. I'd really like the option to be able to opt into email or text alerts.
- The account settings tab is a little random in that you have you find your automation rules on the same page you find your Subscription and Passwords, and then your user profile is a completely separate thing. It's not the end of the world or anything, but it just seems like there's not a lot of logic on what's on the Popular Settings page, but you get used to it.
February 02, 2018
ShipStation truly makes my Shipping Easy!
- The User Interface is good, although there is A LOT in there and so you really need to spend time looking at all areas.
- Their Postage Rates with USPS are amazing, I mean REALLY GOOD.
- I found that they're pretty good with getting back promptly with Customer Service needs and issues as well.
- I am not sure why you cannot Close Out Shipments from previous days.
- Also, for some reason, the BAR CODE for the End of the Day Shipments does NOT scan at the USPS offices. I have had to PRINT it out.
- When you Schedule A Pick Up, it should pull the End of Day Shipment info into that area, so we don't have to fill it out again. Maybe I am missing something, but I don't feel like it does that.
- Easy to set up and implement.
- Easy to create box sizes that are commonly used by the warehouse/shipping department.
- Customer support is always there to help.
- Strong integration with BrightPearl.
- It'd be great to see Freight on ShipStation, especially ones like FedEx or UPS.
- It would be great if items aren't actually shipped out of ShipStation to not count against the quota. For instance if we sell something straight from the store and the support person working in BrightPearl "picks" the order it goes to ShipStation and if the person just says "shipped" it counts against the quota. The only items going against the quota should be ones where labels are actually printed.
- It would be perfect to be able to say what products are in each box. Being able to print off packing lists for each box with exactly what's inside would be extremely helpful!
March 16, 2017
ShipStation Makes your Shipping World a Happy Place
- Immediate tracking information provided to customers.
- Ability to create manual shipments.
- Allows us to compare pricing for UPS versus USPS.
- Creating End of Day reports can sometimes be an issue if there is a holiday that only affects my state and Shipstation does not change setting on their end in a timely fashion.
- I occasionally have a problem importing new SKUs and having all the settings updated correctly.