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Shopify Plus

Shopify Plus

Overview

What is Shopify Plus?

Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.

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Recent Reviews

TrustRadius Insights

Shopify Plus is a popular choice for businesses seeking to seamlessly integrate customer orders and payments with their communication …
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Shopify Plus is Great

10 out of 10
July 30, 2019
We initially adopted Shopify Plus for our main e-commerce business and it went so well that our international partners also adopted it for …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 19 features
  • Mobile storefront (28)
    10.0
    100%
  • Visual customization (28)
    9.0
    90%
  • Checkout user experience (28)
    9.0
    90%
  • Product management (28)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Shopify Plus?

Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

14 people also want pricing

Alternatives Pricing

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

What is Adobe Business Catalyst (Discontinued)?

Adobe Business Catalyst was a cloud-hosted system for building and managing web content and online stores with a built-in CRM framework in addition to sales, service, and marketing features including eCommerce and Email Marketing tools. It has been end of life (EOL) since 2020.

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Product Demos

Shopify Plus - Aaron Orendorff talks Fashion. Also Referral Candy demo

YouTube

Demo Diaries: Ep 036 | "Empathy and Personality are Often Overlooked For Their Value"

YouTube

Shopify Flow Demo - living room lights

YouTube

AOVboost Demo Video

YouTube

Tapcart Demo & Overview | Shopify App for your own iOS and Android App

YouTube

OrderBump Shopify Plus Upsell Tool: Demo and Review in 5 Minutes or More | Ecommerce Tech

YouTube
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

8.6
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

10
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

6.4
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.3
Avg 7.8
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Product Details

What is Shopify Plus?

Shopify Plus is an ecommerce solution that enables business to sell online and off across social channels like Facebook and Pinterest and through marketplaces like Amazon and eBay. The vendor says this solution is engineered for scalability and reliability.

The vendor’s value proposition is that Shopify Plus is driving disruption in the traditional enterprise landscape by giving customers the power and capabilities they need to grow and succeed without the headaches, costs, and lengthy timelines of traditional enterprise options. Shopify Plus customers include Proctor & Gamble, General Electric, Budweiser, Red Bull and many more.

Shopify Plus Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: Built-in automation tools like Shopify Flow and Launchpad
  • Supported: Wholesale channel that automatically builds a self-service storefront for high-volume buyers

Shopify Plus Screenshots

Screenshot of The home screen of your Shopify admin, including proactive home cards and reporting and live view insights.Screenshot of Your Shopify Plus store is ready for mobile commerce. Customers can browse and buy from your store with an optimized experience on device.Screenshot of Editing products across sales channels.Screenshot of Easily edit colours, typography, settings, and drag and drop sections for each of your store's templates with the theme editor.

Shopify Plus Competitors

Shopify Plus Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesCanada, USA, Australia, United Kingdom, Europe
Supported LanguagesEnglish

Frequently Asked Questions

Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.

Volusion and Salesforce Commerce Cloud are common alternatives for Shopify Plus.

Reviewers rate Branding and Mobile storefront and CMS highest, with a score of 10.

The most common users of Shopify Plus are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(172)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Shopify Plus is a popular choice for businesses seeking to seamlessly integrate customer orders and payments with their communication system, providing convenient access to customer profiles. Many businesses rely on Shopify Plus for its ability to handle increased traffic, sales, and performance demands in their day-to-day eCommerce operations. The platform's reliability, extensive features, and strong support are highly valued by users. It is often used alongside other systems like ERP systems and third-party integrations to optimize efficiency and streamline operations. While Shopify Plus is known for its user-friendly interface and focus on cutting-edge web technologies, it may face challenges with content-heavy websites and advanced product options. Nonetheless, numerous businesses have reported significant improvements in e-commerce functionality, flow, and cost savings after switching to Shopify Plus. The platform serves as a comprehensive ordering system, allowing businesses to efficiently manage all their orders in one place. It is widely used for various applications such as D2C e-commerce, B2B sales and distribution, CMS, POS, and inventory management. Shopify Plus caters well to small to medium-sized e-commerce businesses by eliminating the need for complex technical tasks like hosting, upgrades, and security management. Additionally, it serves as a critical component connecting different systems and tools within organizations for both B2B and B2C applications. Users appreciate the enhanced customer support, ability to customize themes, and seamless order and inventory management offered by Shopify Plus. By utilizing Shopify Plus, businesses can create multiple international stores while easily adapting themes and checkout processes. Users of all sizes advocate for both Shopify and Shopify Plus platforms for their e-commerce needs due to its wide range of integrations and compatibility with various business functions. Overall, Shopify Plus is seen as an upgrade from other platforms like Magento in terms of cost-effectiveness and performance.

User-Friendly and Easy to Use: Many users have praised Shopify Plus for being very user-friendly and easy to use out of the box, requiring very little training. The intuitive user interface and well-designed backend make it accessible even for users with limited web experience.

Helpful Support Resources: Users highly appreciate the resources for help and support provided by Shopify Plus. They have mentioned that the support staff is highly responsive and quick to resolve any issues faced by users. Additionally, the documentation provided by Shopify Plus is seen as helpful in navigating through the platform.

Customization Options: The customization options in Shopify Plus, especially in creating custom checkouts and pages, are highlighted as a major selling point. Users value the ability to customize themes, settings, and checkout processes according to their specific needs.

Lack of essential features: Some users have expressed frustration with the lack of functionality in Shopify, stating that certain features considered essential by some businesses, such as saved/vaulted credit cards, are missing or only available with Shopify Payments. This has led to a reliance on third-party apps for these crucial features.

Difficulties with order management and discounts: Users have encountered difficulties with order management and scheduling discounts in Shopify. These challenges can negatively impact the efficiency and effectiveness of their operations.

Nightmare wholesale store setup process: The wholesale store setup process in Shopify is described as a nightmare by some users. They mention limited customization options in pricing and express a desire for improved templates and themes at a more affordable price, including more font and color/branding elements within the platform.

Based on user reviews, users commonly recommend the following for Shopify Plus:

Consider hiring developers and creating your own platform. This recommendation suggests that businesses should have control over their e-commerce infrastructure.

Check if your PIM software integrates with Shopify. Users advise checking the compatibility of your Product Information Management (PIM) software with Shopify before using it. This recommendation emphasizes the importance of seamless integration between different tools.

Compare all plans and evaluate if Shopify Plus is necessary for your business. Many users recommend comparing all available plans and carefully considering whether Shopify Plus is necessary for your specific business needs. This recommendation highlights the importance of evaluating the features and benefits offered by different plans before making a decision.

These recommendations highlight different aspects of using Shopify Plus, such as customization options, integrations, and cost-effectiveness.

Attribute Ratings

Reviews

(1-25 of 29)
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Score 3 out of 10
Vetted Review
Verified User
Incentivized
Customer support is way better with the Plus subscription. In my opinion, the monthly cost is not worth it $2000 to have a wholesale channel was not enough and it didn't pay for the cost, there are apps and custom developments that can meet your needs. My experience with basic Shopify is that you still have to use apps and make custom code to fit your business needs, hiring a developer is much cheaper to fit all the specifications on checkout, product pages, etc. Unless you want complete control of every part of the code, like the checkout (only available to edit on Shopify Plus) you are good to an easier manageable backend.
Mauro Biefeni | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used to host an in-house e-commerce site and then we moved to NetSuites SuiteCommerce, which was a nightmare with never ending costs.

We then switched to Shopify Plus and have never looked back. We have it completely integrated with our ERP system, using automated tasks (Flow) in Shopify Plus and with solutions we created in house to access the Shopify API.

It has really made our e-commerce functionality and flow as well as overall cost much better all around.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Shopify Plus is used for our eCommerce store and Point of Sales system for retail locations. There are many great features about Shopify plus. We can create custom themes with theme settings and customizations. Merchandizing in the platform is very simple and it can handle order and inventory data seamlessly. Shopify Plus enables us to create private apps, do advanced customizations, and much more.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Shopify Plus is used company wide. It is a great way to keep track of customers orders. We are able to track payments and refund in the same system. It seamlessly links to our communication system and allows us to see a customers profile when they call or write in via our communication system.
Brian Manning | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We recommend Shopify Plus as the leading pure cloud ecommerce based solution for small and medium and even some large b2c ecommerce businesses. It eliminates the need for companies without large or highly skilled technical teams to manage complex technical activities like hosting, upgrades, security, etc. It provides robust personalization and ecommerce management capabilities.
Angelica D'Angelo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I currently work at a digital marketing agency and have multiple enterprise clients on Shopify Plus. At my previous company on the direct-to-consumer side, we used Shopify Plus as well. It helps address key business problems as it pertains to when a small business goes enterprise, bringing in large revenue and traffic numbers on a monthly basis.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We run an ecommerce direct to consumer store powered by Shopify Plus. Our entire organization is involved in using Shopify in some form or another, from merchandising to operations fulfillment. We chose Shopify as our partner to run the ecomm side of our business.
Darcy Knapp, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Shopify Plus to help clients get into the world of Ecommerce. As an ecomm platform it is very versatile and easy to train clients on so they can manage their own orders and inventory.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Shopify Plus is a critical component of our business and is used for both B2B and B2C applications. We use it across several organizations, and it is the hub with which most of our systems run on. It connects to everything and has multiple apps that integrate other programs and tools that we use. Most important to us, though, is the online website functionality, speed, reliability, and overall performance. We couldn't run our online business without it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Shopify Plus is being used to manage an e-commerce website. It is being used only in my department. Shopify Plus lets you create websites easily by having a drag and drop option. This is great for people that want to create their own business, but do not know how to create a website.
Rachel Blankenship | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Shopify is currently used as our ordering system for our company. All of the orders that are placed with our company are housed in this tool. We also process refunds, exchanges and situational replacements through this tool. It allows us to file all of our orders in one place to keep everything organized and easy to find.
Score 10 out of 10
Vetted Review
Verified User
We initially adopted Shopify Plus for our main e-commerce business and it went so well that our international partners also adopted it for their e-commerce business. Shopify Plus has dramatically improved our ability and speed to bring new features and functionality to our business. The Shopify Plus API system is fantastic and constantly improving. We are now exploring Shopify POS and are excited for the omni opportunities.
Jonathan Oates | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using Shopify plus for d2c eCommerce, b2b sales and distribution, CMS, POS, and it is part of our inventory and purchasing management strategy. Shopify + our WMS has replaced our former eCommerce system, Magento, and our erp system. We are running leaner and better than ever before thanks to Shopify and the apps ecosystem all without the support of a developer.
Ricky Jordan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Shopify Plus is being used for our day to day eCommerce operations. We upgraded to Plus due to increased traffic, sales, and performance demands. The Shopify Plus uptime, support, and features is what is valuable to a business like ours. We need an eCommerce tool that is up for the day to day challenges and doesn't fail us.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We decided to move from AmeriCommerce to Shopify Plus in hopes of receiving more customization options, easy multi-store and wholesale store set up.

After roughly 4 months worth of set up and investment, myself along with our Web Team urged management to allow us to continue using AmeriCommerce. Shopify did not meet our expectations.
Cheyenne Thayer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I highly recommend working with Shopify. Their user interface is extremely intuitive and they offer a great variety of third-party apps to meet most of your e-commerce needs. The customer support staff is helpful, friendly, and answers questions promptly. They also provide extensive documentation on all of their product features.
February 09, 2019

Shopify Plus is great!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are huge advocates of Shopify and Shopify Plus platforms. If you're just starting out or a huge brand doing over $1B a year in revenue, you can do it all on Shopify. Coming from the Magento world this is a huge upgrade where it cost 1/4 of the cost to run overall and the performance is 10x better!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We used Shopify Plus as our primary e-commerce platform to sell, market, brand, and present our wares to the world. I was operating an e-commerce store at the time and Shopify Plus was an excellent platform to both learn about e-commerce business modeling as well as digital sales and marketing. It was a one-stop shop for us and that was immensely helpful given limited resources.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We assist merchants who are using Shopify Plus both online and in physical retail stores. All but one of our employees directly interacts with Shopify on a daily basis; about half of those employees are developing or supporting Shopify Plus merchants in some way.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Shopify Plus for our e-commerce website, some order management, some product management, and some analytics. We needed a strong e-commerce platform that was flexible for a growing midsize company, scaleable with our growth, could also support POS, and had a good API. Shopify plus has provided all of the non-negotiable for us at a really good price.
Jeffrey Hilliard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We have a relatively interesting use case for Shopify Plus. We use it in conjunction with our backend ERP system, NetSuite. We also use a third party system, FarApp, that links the two systems (products, orders, inventory, pricing, etc). As a result, we use Shopify as somewhat of a "container" that houses the digitally purchasable versions of our in-store products (since we link the in-store inventory and the online inventory). We are constantly working in Shopify and also in the other systems to try and make it as efficient as possible.

Really Shopify excels in its ease of use and its focus on forward looking web technologies (responsive website, linking with analytics software, ability to use on mobile) and it struggles at some of the heavy lifting (content laden website, advanced product options, API is crappy).
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