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MiCloud Connect

MiCloud Connect
Formerly ShoreTel

Overview

What is MiCloud Connect?

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

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Recent Reviews

TrustRadius Insights

MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (24)
    9.0
    90%
  • Call park (26)
    8.6
    86%
  • Directory of employee names (27)
    8.3
    83%
  • Call recording (23)
    8.3
    83%
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Pricing

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Essentials

$20.99

On Premise
per user/per month

Premier

$26.59

On Premise
per user/per month

Elite

$38.49

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

MiCloud Connect - Client Demo

YouTube

MiCloud Connect Client Demo

YouTube

MiCloud Connect Client Demo

YouTube

MiCloud Connect Demo

YouTube

MiCloud Connect Demo

YouTube

Mitel MiCloud Connect Business SMS

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.2
Avg 8.2

Call Management

Customized phone system settings

8.6
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

6.2
Avg 8.3
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Product Details

What is MiCloud Connect?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android

MiCloud Connect Video

MiCloud Connect Client Demo

MiCloud Connect Competitors

MiCloud Connect Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

MiCloud Connect Downloadables

Frequently Asked Questions

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

NICE CXone, MondoTalk, and NetFortris are common alternatives for MiCloud Connect.

Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.

The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(115)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.

Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.

Attribute Ratings

Reviews

(1-25 of 42)
Companies can't remove reviews or game the system. Here's why
September 17, 2019

ShoreTel Sky VoiP review and consideration

Joe DiCristofano | TrustRadius Reviewer
Joe DiCristofano
IT Director
Joe DiCristofano (Medical Devices, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
We've been able to negotiate better costing structures; the cost-benefit ratio of switching is unfavorable; ShoreTel is very willing to work with us to make us satisfied and build a strong relationship. Their flexibility and dedication to "make things right" has built good trust with us and our management. They are upfront about any issues.
September 12, 2019

A Shoretel Sky review from a company that recently deployed it.

JP
Jason Payton
Project Specialist
RECO Equipment Inc (Machinery, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Renew
8
I did a lot of research on different alternatives before we agreed on Shoretel Sky and although they have some shortcomings, I believe that they are the right phone company for our company right now. I also believe that they will continue to add to their services and our companies will be able to grow together.
July 03, 2017

User Friendly

Verified User
Administrator in Customer Service
Staffing and Recruiting Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
Most likely to renew because of its user friendly tool, our company moves at a fast pace so to have a tool where you really do not need any training it is easy as 1 2 3 that keeps us saving time and money, also its very consistent occasionally we experience the system being down, but it returns up in running in no time.
May 03, 2016

Extensive ShoreTel Review: Why ShoreTel is the VOIP PBX Company for the SMB Marketplace

Greg Golding | TrustRadius Reviewer
Greg Golding
Account Executive
Solarus Technologies Inc (Information Technology and Services, 11-50 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Renew
10
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
June 13, 2015

ShoreTel VoIP - providing simplicity and functionality at the best cost.

Verified User
Executive in Information Technology
Telecommunications Company, 1-10 employees
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Renew
10
Once the system is up and running there isn't much to do from an administrative or maintenance perspective. Version upgrades are easy to do, annual support is not outrageous, ShoreTel is always working on ways to improve the product, and the switches last 12+ years.
April 08, 2015

ShoreTel Paves the Way for Lakeside Industries' Communication Highway

Bruce Fyfe | TrustRadius Reviewer
Bruce Fyfe
IT Manager
Lakeside Industries (Construction, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
10
Our maintenance costs for ShoreTel are very low. The phrase "it just works" comes to mind. In the past 6 years we have had 1 switch and 3 handsets fail and replaced. Management is very easy and doesn't require a dedicated Telco FTE. My IT techs can learn, understand and manage the system very well. ShoreTel is seemingly continually working to improve their integration with common applications. We also feel that ShoreTel, for the most part, has very good vision in the market.
February 25, 2015

Shoretel VOIP review

Verified User
Director in Legal
Legal Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
9
We are extremely happy with our decision. ShoreTel works very well for us, and works within our parameters. We will, of course evaluate it against other systems when it comes time to replace it, but it is very difficult to see how we would change, given how well it currently works.
July 05, 2014

ShoreTel Sky, a young company with a lot of promise.

Wayne Morse | TrustRadius Reviewer
Wayne Morse
Senior Telecommunications Engineer and Contract Analyst
Mears Transportation Group (Transportation/Trucking/Railroad, 1001-5000 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
9
I believe ShoreTel Sky will only get better, they have made great improvements since we signed up and as long as progress is clearly visible and rates don't get higher, I see no reason why we wouldn't renew. As long as they continue to improve, integrating them further is always a possibility.
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