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Signal Vine is a platform that streamlines communication in schools and provides an additional touchpoint for admin counselors to …
Overview
What is Signal Vine?
Signal Vine in Alexandria provides an intelligent two-way text messaging platform to deliver engagement with students in higher education.
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What is Signal Vine?
Signal Vine in Alexandria provides an intelligent two-way text messaging platform to deliver engagement with students in higher education.
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The New Signal Vine Demo Video
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What is Signal Vine?
Signal Vine Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Signal Vine is a platform that streamlines communication in schools and provides an additional touchpoint for admin counselors to communicate with students. It offers the ability to communicate efficiently with students who don't frequently check their email by sending text messages. According to users, this feature has been instrumental in keeping students informed about time-sensitive information regarding application status, upcoming events, and enrollment opportunities.
The AI component of Signal Vine is also valuable, as it frees up advisors to attend to more complex issues. The mass texting feature allows users to notify students of recent changes to their program and remind them to retain their scholarships. Pushing out information via Signal Vine reduces the volume of calls and emails, which is a significant business problem solved by the product. Additionally, the recent addition of a live chat option has been helpful to users. Overall, users are satisfied with the platform and report that Signal Vine listens to feedback and is very responsive to their ideas for improving the platform.
Customizable AI: Reviewers appreciated the software's customizable AI feature, which can be tailored to their school and students. This makes communication more efficient and effective for some users.
Quick Message Feature: The Quick Message feature is highly valued by reviewers as it allows them to send quick messages to a large group of people with ease and schedule multiple messages. This feature has been particularly helpful for many users' workflow.
Gathering Valuable Data: Signal Vine's ability to gather valuable data while texting students was highly appreciated by users. Some reviewers mentioned how this feature allowed them to learn more about their students while communicating with them, making it easier for staff members to personalize future interactions.
Slow Performance: Some users have reported experiencing slow performance while using Signal Vine, particularly when flagging messages for follow-up or marking them as completed. This has caused frustration and delays in their workflow.
Limited Search Functionality: Several reviewers have noted that the search tool in Signal Vine is broken, making it difficult to find specific students. Users have also expressed disappointment with the lack of advanced search functionality and an inability to create their own groupings of students.
Steep Learning Curve: The software has a steep learning curve, according to some users who found it not intuitive, particularly those with little experience using technology. The uploading of lists has been noted as finicky and requiring additional time to learn how to use.