TrustRadius Insights
Integration with Outlook: Several users have found the integration of OpenHire with Outlook to be a useful feature, allowing them to save …
Overview
What is SilkRoad Recruiting?
SilkRoad offers OpenHire, a recruiting and ATS system. It offers recruiting access through social media channels, data security, and EEO compliance for mid-sized to large businesses. It is a component of SilkRoad’s Lifesuite product line.
Recent Reviews
Popular Features
- Company Website Posting (14)8.787%
- Candidate Search (14)8.787%
- Job Requisition Management (14)7.272%
- Resume Management (14)7.070%
Pricing
N/A
Unavailable
What is SilkRoad Recruiting?
SilkRoad offers OpenHire, a recruiting and ATS system. It offers recruiting access through social media channels, data security, and EEO compliance for mid-sized to large businesses. It is a component of SilkRoad’s Lifesuite product line.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
6 people also want pricing
Alternatives Pricing
What is Jotform?
Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more…
What is Rippling?
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. This enables users to manage and automate every part of the employee lifecycle in a single…
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is SilkRoad Recruiting?
OpenHire is a recruiting management and applicant tracking system acquired by SilkRoad in 2004 and available as a web-based service. Beginning with a focus on automation of HR processes, it now possesses a broader swath of features, including a social recruiting media toolkit facilitating connections with candidates via social networks, allowing them to apply via LinkedIn, career portal creation and branding to suit the needs and image of the company, and reporting dashboards for process analysis. SilkRoad emphasizes tools to help medium to large sized companies manage risks particular to their needs, such as data security and compliance with EEO laws. SilkRoad Technology Inc is a relatively large company, having approximately 350 employees, headquartered in Chicago since 2010.
SilkRoad Recruiting Competitors
SilkRoad Recruiting Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
SilkRoad offers OpenHire, a recruiting and ATS system. It offers recruiting access through social media channels, data security, and EEO compliance for mid-sized to large businesses. It is a component of SilkRoad’s Lifesuite product line.
HireVue are common alternatives for SilkRoad Recruiting.
Reviewers rate Company Website Posting and Candidate Search highest, with a score of 8.7.
The most common users of SilkRoad Recruiting are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(46)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Integration with Outlook: Several users have found the integration of OpenHire with Outlook to be a useful feature, allowing them to save time. This has been mentioned by multiple reviewers who appreciated the convenience and efficiency it brings to their hiring process.
Seamless website integration: Many users praised the product for seamlessly integrating with their websites, providing a smooth and professional application experience for candidates. This feature has been highly valued by users as it allows candidates to apply for jobs without realizing that they have left the site.
Comprehensive applicant tracking: Users have consistently highlighted the product's comprehensive applicant tracking functionalities. They appreciate its ability to track positions applied for, update applicant status, and make comments or approve/decline interviews. This feature has helped users effectively manage and organize candidates throughout the recruitment process.
Complicated Hiring Process: Many users have found the hiring process in OpenHire to be complicated and hard to understand. They have mentioned unclear and redundant steps in job postings, causing confusion and inefficiency. Some users also expressed frustration with the lack of customization options for roles and security.
Limitations on Document Uploads: Several users have encountered issues when uploading documents for candidate offers due to limitations on the number, size, and type of attachments. The inability to designate requisitions as confidential has created problems and led to inaccurate data in reporting. Additionally, manually typing each email address for requisition approvers has increased the potential for errors and delays.
Inconvenience with Offer Letters: Users have found it inconvenient that there is no standard offer letter in OpenHire that can be customized without saving it as a separate entity. Furthermore, system-generated emails triggered spam filters, resulting in communication issues with candidates. Some users also experienced frustration with the inconsistent and sometimes non-existent candidate search functionality.
Attribute Ratings
Reviews
(1-25 of 30)Companies can't remove reviews or game the system. Here's why
September 13, 2021
SilkRoad Recruiting is great if you have the right resources to admin it
- Applicant tracking
- Flows to SilkRoad Onboarding
- Easy to use for hiring managers
- Ease of updating and customizing for administrators
April 22, 2021
I miss it now that I don't have it.
- Notifying decision-makers when to take action
- Easily identifying status on a dashboard
- Allowing us to customize the process
- Support is slow and not always helpful
- Processes are very complicated and hard to understand
- Documentation is high level
- Interface with onboarding not as clean or fully featured as advertised
December 06, 2016
Not that Great
- The linear structure of the requisition layout. Easier way to read.
- Capturing the candidate's application.
- Changing and reverting the candidate workflow steps.
- The structure of the application.
- The view of requisitions and the dashboard.
- You cannot customize the system to fit your company's needs.
- The reporting is not that great in the sense that it does not keep historical data greater than 6 months
- The system doesn't have great offer features.
October 05, 2016
Simple and user-friendly system!
- SilkRoad Recruiting is very user-friendly and easy to learn
- SilkRoad Recruiting integrates with Single Sign-on for easy access across the organization
- SilkRoad Recruiting has automatic job posting to industry-leading job boards
- The reporting features are not very intuitive
August 26, 2016
A good software ... Just needs an upgrade!
- Tracking notes for sharing with other hiring managers.
- Workflows to keep managers and recruiters on track and constantly communicating.
- Standard email templates to make communicating with prospective employees easy.
- Connecting applications for the same person. There seems to be a missing link between allowing someone who we have declined and would never hire and allowing them to apply again and put them back in the stack without taking into account previous decisions.
- Interface needs to be updated.
- Customization is not very good. You have to go with what you are given
February 22, 2016
OpenHire didn't work well for my organization
- For the most parts applicants found it easy to appy.
- It was easy to keep track of hiring pools.
- It did a good job of keeping history of applicants and jobs.
- We no longer use Silkroad largely because it caused me more work. There was no ability to make documents required in the application process. Although we said a resume, transcripts, a specific list of references and cover letter were required in the posting more than 90% of applications were missing something which forced me to correspond with thousands of applicants and wasted a lot of time.
- They lack integrity. We were promised customer support for applicants when we purchased Silkroad but it was yanked about a year later. It wasted even more of my time and showed a lack of integrity on the part of the company.
- It lacked some of the reporting we needed and every time we needed something special it was an extra cost.
September 30, 2015
Gets the Job Done
- Integrates with our website. The careers portal can be customized to blend seamlessly to your website so candidates don't realize that they have left your site.
- Rates your resumes based on key words from the job description. While not always accurate, this feature really helps you prioritize resumes to review when there are hundreds of them.
- Integrates very well with Aurico background checks and Silkroad's RedCarpet. This is a great feature because you can initiate the background check directly from the candidate's profile without having to get any sensitive information from the candidate prior to hiring. The integration with RedCarpet is also great because all of the candidate's information as well as the offer info and job details are sent to the onboarding program. This allows for quick setup of the new employee and reduces the need for any manual processes.
- Reporting. While OpenHire has a number of standard reports, building a custom report is difficult.
- Support. Silkroad's support is severely lacking. They have grown too big too quickly and you often get support staff that don't know how to address your problem or they just stop working on it. You often have to follow up multiple times to get a problem resolved.
- There are some required fields in the job postings that are unclear but mandatory and some steps that are redundant. You definitely have to learn the quarks of the system.
August 20, 2015
Open up to OpenHire
- Applicant Data Processing - Several reports available that allow you to datamine your applicant data to ensure compliance with all Federal, State and local requirements.
- Ease of use: Drop down tools, multiple tabs, auto-populated fields help process applicants quickly and efficiently.
- Communication: Tools within OpenHire allow quick canned communication with candidates. Yet users have the capability to easily personalize communications to a single candidate or a mass candidate list.
- Support - Timeliness of support
April 29, 2015
OpenHire review
- Correspondences (e-mails)
- New applicant notifications
- Application, resume viewing
- Filter of previous candidates
- Information from archived candidates
- Templates are not organized. Would be nice to be able to organize templates by recruiter.
April 07, 2015
Basic as basic can be, but does the job.
- The ease of use when it comes to create requisitions from a hiring managers side of things is definitely a positive. It's very much user intuitive and the specifications can be completely customized as to what a company would like to appear within said requisition.
- Candidate correspondence is an absolute breeze as you can custom load templates into the system that can be edited at any time through an administrator in your company instead of having to go through a technical support team on the other side of things.
- Overall, it's a pretty no muss no fuss system to use as there's not a great layer of complication about it and like most things, spaced practice and consistent exposure to it tend to iron out those rough edges. From an administration standpoint, adding in locations and hiring managers is incredibly simplistic along with reporting functionality.
- Candidate folders have come a long way in the system and are much more user friendly at this point than when I began using the system some four years ago. It's very easy to shift candidate profiles between folders and edit on the fly.
- Offer letters, offer letters, offer letters! Unfortunately OpenHire does not have the capacity to have a standard offer letter that can be customized without being saved as a different entity. For example our company has different offer letters for full time and part time hires, non-exempt/exempt, and assorted miscellaneous roles so instead of having one standard offer letter with the ability to drag/drop items within it that we need, we instead have to save each one individually meaning that as a recruiter goes to make an offer, they're selecting amongst multiple different letters.
- Spam filters. When using the candidate correspondence option to communicate via email with potential prospects, these system generated emails tend to trigger the spam filters of many of the most popular servers such as Gmail, Hotmail, & Yahoo. I tend to avoid sending emails through OpenHire to candidates for this reason.
- Candidate search functionality can be inconsistent at best and non-existent at worst. There are times if you're looking for a sizable pool of prospects and set up a pretty bare bones, general search that search will oftentimes take up to 5 minutes and yield no results after that. Definitely can be frustrating.
- Broadbean usage. Last year OpenHire rolled out Broadbean which is a job posting aggregator allowing a user to select external job boards to post their roles directly from the OpenHire requisition. It's pretty new software so there are certainly a good deal of random kinks that could use some ironing out. The biggest thing to keep in mind is that while there's a wide array of external boards that can be selected, it's literally posting to each selected board so after the selections are made it's not an instant process to post as it requires filling out board specific details which can be time consuming.
March 18, 2015
OpenHire is great for the price and ease of access!
- I really enjoyed the ease of use for candidates. The application process was easy. They uploaded their resumes, it was parsed quickly, and only a few questions to answer. If they made some kind of mistake, they could go in and fix it, as apposed to us having to fix it.
- It was easy to search resumes by location and key words.
- It can be accessed anywhere! from any device or computer! You can work from anywhere, even at the airport, at home when your kid is sick, etc.
- When looking in a list a resumes that applied to one specific position, I like to easily go from resume to resume, in the same view. I didn't favor how when I hit the next button, I didn't have the same view.
- In the early days of OpenHire, I also wanted to be able to batch email candidates from a search. I would do the search in the database, and it would show the matching resumes, and would like to be able to send them all the same message at one time. I understand, that has now been added.
- The folder system takes too many steps and time.
February 23, 2015
OpenHire keeps it simple
- Streamlines the approval process for initiating jobs and hires
- Reporting capabilities - EEOC
- Job bank for job descriptions
- Background integration was lengthy and difficult
- Advancing search capabilities
- Dispositions needed to be redefined
February 21, 2015
Don't just "Let it go, let it go!" Read our review.
- Keeps track of jobs that an applicant applies for.
- Enables electronic communication to applicants.
- Enables use to use social media on a regular basis with each job posting.
- Each email in Openhire must be unique otherwise there is a problem with integration to our other SilkRoad systems.
- Ability to purge applications on a yearly basis.
- Provide ongoing support during the implementation of OpenHire. We did NOT have a good experience during our first year of implementation.
February 20, 2015
SilkRoad Open Hire
- Ease of posting jobs
- Report writing is accurate and readily available
- Update to the candidates
- Hiring manager functionality
- The ability to email interviewed candidates vs non qualified
- Ease of posting directly to other websites
February 20, 2015
Deciding if OpenHire fits your company culture
- Allows you to track the steps in the recruitment process such as, marking as resume review, hired, rejected.
- Allows you to push out communication to a large group of applicants at once such as "the requisition has been closed" or rejection emails.
- Posting to diverse websites outside of Monster.com. There were a lot of minority based niche job sites that had our jobs posted automatically through OpenHire.
- Posting to outside boards was difficult at times. There were a lot of issues with Monster.com and the formatting errors. I do believe that they have since fixed this issue but I cannot be sure.
- At times the information seemed repetitive. For example, you'd have to fill out information numerous times. This could have been a formatting issue in the setup with OpenHire but I definitely think that the overall experience of OpenHire could be more user friendly.
- For Grace, the most difficult part was getting the hiring managers to own their part of the process. Such as approving job requisitions. Managers felt that all the emails and steps were tedious and not intuitive. Therefore, we removed ownership from them at all.
- Licenses are fairly expensive and because we had a lot of HR employees it was difficult to have so many licenses due to the costs.
- The reporting is heavily lacking. There needs to be a major update to the formatting and usefulness of the reports that can be generated from OpenHire. I often found that it had the ability to offer a report but often it required a lot of "fixing up" in order for it to be presentable.
February 17, 2015
OpenHire Helps!
- It does a good job of organizing the candidates.
- It is very user friendly.
- Let all users see all candidates.
- Have a better search engine to look at past applicants.
February 17, 2015
OpenHire for the win!
- Metrics
- Organizing candidate pool
- Providing additional tools for recruiting process
- Additional ease of running reports. It can be clunky at times.
February 13, 2015
OpenHire Review
- Ability to post on various job boards at once via BroadBean
- Helpful pre-canned reports and report builder
- Automated processes
- Automatic routing of applicants to managers that includes the person's resume within the routing email text as well as an attached copy of the resume
- Being able to extend offers electronically (logged with the system) and capability of electronic offer acceptance
- Automatic disposition of candidates that fail pre-screening questions
- Managers should have access to initiate an offer request (in addition to the Recruiter)
February 13, 2015
OpenHire works for minimalistic recruiting processes.
- OpenHire does integrate well with agencies as you can assign agency recruiters as users to directly share candidate information.
- OpenHire's ability to set up templates for correspondence with candidates is easy to use and helps efficiently manage candidate communciations.
- OpenHire's user roles can create issues depending on how your company's hiring process flows. For example, at one company, the hiring managers were extremely involved in screening candidates yet the system seems very geared towards use of centralized recruiters who distribute candidates. The lack of ability to customize roles and security to match our managers' needs created additional burden on HR as well as frustration from hiring managers.
- I experienced several problems uploading documents to accompany a candidate's offer. There was a limit on the number, size and type of attachments that could be included, and there was no alternative (as vetted with OpenHire) besides sending a separate correspondence to the candidate. I found this to appear unprofessional to the candidate as well as creating an extra step in the process for HR/recruiting.
- The requisition process had a few issues which created inefficiencies in the process. Firstly, for times when you need to post a role confidentially outside of your standard process, there was no way to designate the req as 'confidential'. Instead, you had to use the 'executive' status which created issues (ie: inaccurate data in reporting). Secondly, OpenHire was unable to upload the company directory of emails in the requisition approver fields so rather than being able to select from a drop-down or using a 'smart' field, you had to type each approver's email out manually thus increasing the potential for error and delay in the process.
February 06, 2015
OpenHire helps streamline applicant processing
- It is easy to send out e-mails to large groups of applicants, such as regrets.
- The dashboard is very handy to see how many applicants you have, how many are being interviewed and then be able to jump right to that selection.
- When you are cloning a job posting it should be able to take you through all the different steps like a new posting does, but it only takes you to the first page. You then have to save and go back into each page separately.
- The text boxes for the job posting could be a little easier to manage and make presentable. The formatting aspect is difficult to get right.
February 06, 2015
OpenHire - Good for Basic Needs
- Storing Resumes - you always have them in a database and you can go back and review the candidate.
- Managing Candidates through the hiring process - you can see where the candidate is in the hiring process and have notes tied to each position.
- Customizing Emails - you can customize emails you send to candidates and have them stored ready to go.
- Setting up interviews for hiring managers - works with Outlook - takes a few steps however.
- Latency Issues - we have continued issues with the system stopping at times or taking a long time to load.
- Advanced Search - I'm not sure if this is their issue or a user issue on our end. Occasionally this function does not work.
- Customer Support - they are getting better at responding however we have a dedicated person to support us. Calling 1st thing in the morning before the workday begins is your best bet. If you send them an email it can take days for a response.
- Platforms with other systems - we have had issues coordinating platforms from various other recruiting tools we use.
February 03, 2015
OpenHire review
- If used properly OpenHire tracks all recruiting steps from candidate application through offer and hire. It allows manager feedback on interviews, etc. to be gathered and kept via the system so it dramatically cuts back on the passing of paper.
- By doing all the tracking on-line it provides good reports for the positions such as candidate reports, time to fill, etc.
- It does a good job with the compliance reporting, EEO, etc.
- The report function has a lot of canned reports but some are difficult to manipulate.
- It is not as user-friendly for staff who have not previously used an ATS as it could be. It takes some getting used to.
- Technical support was almost non-existant. You could submit a support ticket and never hear back from anyone. It was very frustrating.There was not a customer service number to call only an e-mail so you just had to wait for them to get back to you. There was no way to "escalate" your issue if you didn't receive a response.
December 18, 2014
OpenHire is Great
- Provides easy communication with applicants. You can set up standard emails and connect with many applicants at the same time with only one email send. OpenHire will generate the email and send it to as many applicants as needed.
- Pre-screening questions. OpenHire allows you to select pre-screening questions and eliminate or select candidates based on the answers and not waiste time on looking on the whole application
- Customer Service is always easy to connect with
- The applicants score is not always accurate. Sometimes applicants who have a low score can still be a good fit for a role.
August 31, 2014
OpenHire
- Easy to implement
- User friendly and intuitive
- Cost efficient
- Helpful customer service
- After the position was closed, the candidates associated with that role went into a general folder of "past candidates", they were no longer associated with the role.
August 30, 2014
OpenHire ATS by SysAdmin and Implementation Project Leader
- Manage Candidates/Applicants - full life cycle management and ease of moving candidates around in the process as well as easy disposition and automated e-mail triggers
- Job requisitions - job library, approval workflows with e-mail triggers. Mobile approvals as well as automated job posting to career site as well as 3rd party job boards
- Reporting: Many standardized reports and well as a solid ad-hoc reporting tool
- Easily integrated with SilkRoad's onboarding tool
- Customer Service is slow and not proactive nor do they follow up very well
- More e-mail triggers
- Enhance mobile capabilities