TrustRadius Insights
Customers have reported improved customer engagement and timely responses since using this product. By customizing processes for high …
Overview
What is Simplify360?
Simplify360 is a Social Business Intelligence company headquartered in Carrollton, Texas with global clients & operations. Simplify360 is an integrated enterprise solutions provider; offering Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command Center for…
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What is Simplify360?
Simplify360 is a Social Business Intelligence company headquartered in Carrollton, Texas with global clients & operations. Simplify360 is an integrated enterprise solutions provider; offering Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command Center for…
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Product Demos
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Simplify360 : The Best Social Customer Service Platform
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Simplify360?
Simplify360 is a digital customer engagement platform - Email, Chat, In-App chat, Social Media; social listening, analytics and insights capabilities. It also supports new eco-systems such as reviews - mobile, locations, instant messengers - WhatsApp, Line, Viber, WeChat. Its USP is that the CX is native first and enables brands to manage their omni-channel needs. It also provides embedded AI and chatbot solutions.
Simplify360 Competitors
Simplify360 Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Simplify360 is a Social Business Intelligence company headquartered in Carrollton, Texas with global clients & operations. Simplify360 is an integrated enterprise solutions provider; offering Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command Center for Enterprises.
Simplify360 operates directly or through partners in the US, Malaysia, Korea, Brazil and the Netherlands to name a few. The company’s products and services are sold in over 100 countries.
Salesforce Marketing Cloud Social Studio (retiring), Social Data Intelligence SM2, and Sprout Social are common alternatives for Simplify360.
The most common users of Simplify360 are from Small Businesses (1-50 employees).
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Reviews and Ratings
(15)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Customers have reported improved customer engagement and timely responses since using this product. By customizing processes for high volume brands, they have been able to efficiently connect with customers and manage their social media handles. This has resulted in increased customer loyalty and engagement. One of the product's key use cases is responding to social media queries and managing crises effectively. Additionally, it provides an omni experience with its custom tools, offering customizable dashboards, actionable insights, and analytics. Customers have found it helpful in streamlining their customer service and onboarding process. They also appreciate the good support from the team and the regular introduction of better features to make the process easier. This multipurpose tool serves as a cost-effective solution for social media handling, providing functionalities such as ORM, reporting, publishing content, and social listening. It also offers valuable insights into brand and competitor buzz, which helps in strategizing. Users find it particularly useful for managing their social media presence and addressing negative conversations. Moreover, it facilitates managing inbound queries, feedback, and reviews for multiple products. The primary use case is ORM, followed by tracking campaign effectiveness and social amplification.
Improvements over time: Several users have noted significant improvements in Simplify 360 over the past two years, resulting in a complete transformation of the product. They have observed continuous waves of improvement quarter after quarter, which they find impressive.
Direct access to senior management team: Users appreciate being able to work closely with the senior management team at Simplify 360, including the founders, CEO, and CTO. Having direct access to these individuals allows them to receive real-time support and answers to any questions they may have. This level of access and support is unlike any other product they have used in the past.
Involvement in product development: Reviewers mention that they can make suggestions and provide ideas to the Simplify 360 team. They find it encouraging that many of their suggestions are accepted and implemented into the product. This level of involvement and responsiveness is particularly valuable for an enterprise-level tool.
Cons: Lack of Intuitiveness: Some users have mentioned that the system is not intuitive and would like to see improvements in this area. They feel that the user interface could be more user-friendly and easier to navigate. Difficulty Accessing Features: Several reviewers have pointed out that, while there are great features in the software, they are not easily accessible. Users have expressed frustration with the complexity of finding and utilizing these features efficiently. Missing Mobile Apps: A common concern raised by users is the absence of mobile apps for Simplify 360. This limitation restricts their ability to access and use the platform conveniently while on-the-go.
Attribute Ratings
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
December 30, 2014
It is a Weapon to utilize the dynamics of Social Conversations!
Score 10 out of 10
Vetted Review
Verified User
Score 10 out of 10
Vetted Review
Verified User
October 31, 2013
Best Social Marketing Suite in the market. Loving it.
Score 10 out of 10
Vetted Review
Verified User
October 31, 2013
Social Media Management by Professional Advisor
Score 10 out of 10
Vetted Review
Verified User
October 31, 2013
A rapidly evolving solution to serve the needs of an ever changing landscape of social analytics
Score 8 out of 10
Vetted Review
Verified User
Score 9 out of 10
Vetted Review
Verified User