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Simpro

Simpro

Overview

What is Simpro?

Simpro, headquartered in Brisbane, provides business management software for the trades and services industry. The solution combines field service management with asset tracking and maintenance, project management features with resource scheduling, and invoicing. For enterprises, Simpro helps manage business complexity…

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Pricing

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What is Simpro?

Simpro, headquartered in Brisbane, provides business management software for the trades and services industry. The solution combines field service management with asset tracking and maintenance, project management features with resource scheduling, and invoicing. For enterprises, Simpro helps…

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Simpro?

Simpro, headquartered in Brisbane, provides business management software for the trades and services industry. The solution combines field service management with asset tracking and maintenance, project management features with resource scheduling, and invoicing. For enterprises, Simpro helps manage business complexity such as franchises, multiple companies or multiple locations with a tailored Simpro framework that aims to handle complexity while maintaining the simplicity of working with one software platform.

Simpro Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(11)

Reviews

(1-4 of 4)

simPro is the way to go

Rating: 10 out of 10
February 08, 2020
CB
Vetted Review
Simpro
5 years of experience
simPRO is used from sales quotes to job cards to billing to export to our accounting software. It's end to end, so all records are retained. It is very user-friendly; we've sold it to 6 other companies across the country and all are very happy.
  • Billing: straight from a closed, complete job. Carries overall equipment, hours, takes one click to bill.
  • simPRO retains notes on all emails; notes can be entered by anyone to track communication with clients.
Cons
  • Mobile app-tech clock in and out, but simPRO hours scheduled for the job does not change. It must be changed manually.
  • simPROasks for requests to improve, but it can take years for important reports to be implemented or created.
Works well if you want to have your whole staff work on one program, from sales to invoicing.
  • simPRO is totally worth the investment
  • It is end to end. The whole staff is trained on one program.
simPRO is a thousand percent better.
simPRO gives you the dedicated person you can email/call, they have chat, you can file a case, and they provide videos for pretty much everything. We can train on it via their videos; it's excellent.

Best thus far and always improving

Rating: 10 out of 10
February 09, 2020
AM
Vetted Review
Verified User
Simpro
1 year of experience
simPRO has been a great tool for our business. We have transitioned from all our other PM software to this and it has been great! It did take some time to set it up initially and we are still learning new things every day. All in all tho, it has been great. I do wish we had more options on the BI reporting to pull reports in real-time rather than every 24 hours. I have been in contact with customer support though and they have been helping me to work on a solution.
  • Real time quotes utilizing the catalog.
  • Job costing.
Cons
  • More options on the BI Reporting.
  • Ability to customize views similar to Knack or Sales Force.
This software is great for the construction industry. Especially if you are doing in-home estimates. For example, it would be the best option in the industry, to my knowledge, for an HVAC, electrical service or plumbing business. They are always listening to their customers and evolving based on the customer's feedback and needs.
  • It has allowed us to start to log cost.
  • Track our customers throughout various stages in the process.
It is better than using Zendesk or trying to custom build a system. Zendesk and so many other tools are so focused on the sales aspect of things and don't give you enough back end options like job costing, inventory management, etc. It is the best tool I have used for solar project management thus far.
It is a great option for solar project management. It needs some improvements for real-time one-page reports, inventory management, scheduling and custom views. I believe these will come because they listen to their customers. I would also like to see some better training and not be expected to pay out of pocket for it.

A great, ever-improving tool

Rating: 9 out of 10
July 05, 2022
Vetted Review
Verified User
Simpro
3 years of experience
We use SimPRO for sales, support, and technical teams. It is very useful to do everything from preparing quotes, jobs, schedules, invoices, and keeping clients' contacts. One of the best things about simPRO is that they have a great support team who is very friendly and happy to help; their ideas portal is also great, you can add suggestions and if they are popular and voted by the community of users, they end up being implemented. So yeah, my overall experience with simPRO is great. They are always looking at improvements, which is key for a software company like them, as things are constantly evolving.
  • Friendly customer service
  • Constant improvement
  • Good webinars
Cons
  • Ability to create leave forms for the employees (to my best knowledge, this doesn't exist).
  • Ability to color code jobs, quotes by criticality.
  • Assign status to equipment (e.g. "ordered"; "arrived").
Very convenient to manage jobs, quotes, and clients' profiles. There is a home for improvement for project management. So far, I am not really happy with the Gantt chart feature, it is not very customizable and we end up with another system for that. It would be also great if there was a project management dashboard where we could have an overview of the most critical projects and their status.
  • Tasks
  • Job management
  • Contacts integration
  • Help us to be faster when quoting.
  • Help us to be faster when scheduling jobs.
  • Help us to integrate contacts.
Motorcentral, a software that is part of Trade Me and helps car dealer to manage their stock. Based on my experience, simPRO has way more features and better customer service. Motorcentral doesn't have help to keep most tasks under one system, the only real advantage is that they integrate with the car dealer website so that the stock is always up to date.

Great product for a larger construction company

Rating: 6 out of 10
May 12, 2022
Vetted Review
Verified User
Simpro
1 year of experience
To manage/create quotes, and manage equipment, vans, and projects within the business. We wanted to use the system to help manage the business as a whole and have a single place to manage the quotes for our customers and projects so that we could see what was happening easily. We also wanted a way for the engineers to sign off jobs when they were onsite. The initial problem was that we were having 3/4 places where quotes were located and project documents were stored.
  • Management of plant equipment
  • Management of projects
Cons
  • Converting quotes into projects.
  • Managing a project in an easy way and managing the labour for a job.
  • having the flexibility to manage labour days and not in just hours.
It's well suited for a larger company where they have a large number of plant equipment and projects which are based around hours and multiple people being involved. The quotes themselves were a bit difficult for us to use and it struggled to link with Sage so we would need to do everything twice.
  • Plant / tester management
  • Project management
  • Didn't get what we were fully looking for out of it. Negative impact on ROI.
monday.com was easier to set up and you can create boards with loads of subtasks which helps manage a project. Also, the ability to integrate with google was much better as we could link it to the calendar and also store documents that the engineers could see easier onsite. Overall we could make monday.com work better for our business based on how we are set up but simPRO will be great for other businesses with more specific needs.
monday.com, Google Workspace (formerly G Suite)
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