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Users of Zenvia Conversion have found it to be a valuable tool for organizing and managing customer communication. With its user-friendly …
Starting at $99 per month
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What is Zenvia Conversion?
Zenvia develops technology that simplifies communication between businesses and customers whether they reach out through a website, through a social network, or by walking into a store; the service helps companies deliver service through WhatsApp.
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Basic
from $99
Cloud
per month
Pro
from $299
Cloud
per month
Entry-level set up fee?
- $125 per WhatsApp lineOptional
For the latest information on pricing, visithttps://www.sirena.app/en-us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month
Product Details
- About
- Integrations
- Tech Details
What is Zenvia Conversion?
Zenvia Conversion (formerly Sirena) helps users respond to WhatsApp, Instagram and Facebook Messenger through a centralized account to support messaging-based customer service. It allows organizations to respond to WhatsApp through a shared team inbox so there is no need to message customers through personal accounts. Users can integrate WhatsApp, Facebook Messenger and Instagram.
Zenvia Conversion users can answer potential customers' queries while using a preferred channel, and manage messages from a shared inbox. Users can create messaging buttons so people can contact the business from wherever they are. Use scoring and distribution Bots to filter and direct inquiries. Distribute these inquiries to agents using automatic assignment algorithms. Suggested uses for sales teams are the automatic, exclusive assignment of new clients. For customer service, a shared team inbox is available. Zenvia Conversion is available for desktop and in native apps for Android and IOS.
The former Sirena was acquired by Zenvia in July 2020 to expand Zenvia's global customer base, including throughout Latin America. Zenvia's solution is available via a 7-day free trial.
Zenvia Conversion Integrations
- WhatsApp Business
- Facebook Messenger
Zenvia Conversion Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of Zenvia Conversion have found it to be a valuable tool for organizing and managing customer communication. With its user-friendly interface, the software provides a quick and efficient solution for handling leads through WhatsApp. By centralizing communication channels, Zenvia Conversion has eliminated the need for multiple WhatsApp numbers, streamlining the process and making it more manageable. This has been especially beneficial for organizations dealing with a high volume of client requests.
One of the key business problems that Zenvia Conversion solves is helping users increase client flow and attract more customers. By effectively managing leads through WhatsApp, users have reported a boost in customer acquisition and overall client engagement. Additionally, the software has helped users reorganize their client portfolios and improve efficiency in their communication processes. The practicality and usefulness of Zenvia Conversion make it an invaluable tool for streamlining organization-wide communication and ensuring a seamless customer experience.
Overall, users have had positive experiences with Zenvia Conversion, appreciating not only its effectiveness but also the support and training provided by the Sirena team. While there may be room for improvement in terms of implementation and onboarding, the software has proven to be a valuable asset for businesses looking to optimize their customer relationship management strategies.