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Sitecore Experience Manager

Sitecore Experience Manager

Overview

What is Sitecore Experience Manager?

Sitecore Experience Manager is an enterprise-grade CMS competing with Oracle WebCenter, IBM Web Content Manager and Adobe. It presents a fairly wide and comprehensive swath of inbuilt features. In Sitecore WCM editing takes place from within the page with its…

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Recent Reviews

TrustRadius Insights

Sitecore Experience Manager has been widely adopted by various organizations for its diverse range of use cases. With its efficient …
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Best CMS Product

9 out of 10
May 25, 2021
Incentivized
Implementations have been multi-business unit implementations where the business units across the whole organization and individual …
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Sitecore the Core of our Website

10 out of 10
September 15, 2016
We primarily use Sitecore for marketing our products. Each group is able to update their own content pages, while the web marketing team …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Role-based user permissions (19)
    9.0
    90%
  • Code quality / cleanliness (18)
    9.0
    90%
  • Admin section (18)
    9.0
    90%
  • WYSIWYG editor (19)
    8.0
    80%
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Pricing

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Unavailable

What is Sitecore Experience Manager?

Sitecore Experience Manager is an enterprise-grade CMS competing with Oracle WebCenter, IBM Web Content Manager and Adobe. It presents a fairly wide and comprehensive swath of inbuilt features. In Sitecore WCM editing takes place from within the page with its inline editor, allowing editors and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Square Online (formerly Weebly) is a basic content management system with blogging and eCommerce features. It can be utilized for building standard websites or specialized webpages for online stores.

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Product Demos

Sitecore Experience Manager (Publishing) in 300 seconds

YouTube

Sitecore Experience Manager (Publishing) in 300 seconds +

YouTube

XM Cloud Deploy Demo

YouTube
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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9
Avg 8.0

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8
Avg 7.7

Web Content Creation

Features that support the creation of website content.

8.4
Avg 7.6

Web Content Management

Features for managing website content

8.4
Avg 7.3
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Product Details

What is Sitecore Experience Manager?

Sitecore Experience Manager is an enterprise-grade CMS competing with Oracle WebCenter, IBM Web Content Manager and Adobe. It presents a fairly wide and comprehensive swath of inbuilt features. In Sitecore WCM editing takes place from within the page with its inline editor, allowing editors and authors to create display rules and content within the context of the page in an integrated process. It allows the creation of blogs, wikis, polls, integrates with social media, and is mobile-accessible for end users so as to provide a varied and tailored environment that is sensitive to visitor characteristics. Localization and regionalization allow the end user to see content in their home language. Analytics track visitor behavior, which aids in the generating of marketing reports and facilitating rule-based targeting. Experience Profiles give a rich understanding of single or groups of similar individuals, to give customer insights. The Sitecore Experience Database contains customer data and can draw additional data from CRM connected to it, for profiling visitors. Sitecore also has an AppCenter, where features can be augmented and expanded.

Sitecore is a paid platform for businesses of all sizes, and pricing varies accordingly with implementation and scale. Its licensing models is based on the number of Sitecore server installations and simultaneous users. When it is implemented as an Intranet pricing varies according to number of employees with access to it.


Sitecore Experience Manager Video

Sitecore Print Experience Manager Introduction

Sitecore Experience Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Cascade CMS, Crownpeak CMS, and Elcom Platform are common alternatives for Sitecore Experience Manager.

Reviewers rate Role-based user permissions and Code quality / cleanliness and Admin section highest, with a score of 9.

The most common users of Sitecore Experience Manager are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(130)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Sitecore Experience Manager has been widely adopted by various organizations for its diverse range of use cases. With its efficient content management capabilities, authors have been able to easily update and publish site content at any time, resulting in streamlined content management processes. Additionally, Sitecore's ability to host multiple sites on a single instance has led to cost savings on maintenance and license fees.

The analytics features of Sitecore have proven invaluable in tracking visitor engagement and providing out-of-the-box dashboards and reports. This has allowed organizations to gain valuable insights into their website performance and make data-driven decisions. The Webform marketers module has enabled the creation of offline registration pages and seamless integration with external systems, empowering marketers to generate leads and improve customer interactions.

Sitecore's Web Content Management functionality has been highly effective in managing websites, enabling regular updates, new page additions, and edits. The user-friendly interface has made it accessible for non-technical employees to manage content and documents, including marketing and pricing functions. By consolidating assets into a single repository, Sitecore has also improved turnaround times for managing multiple websites.

For digital marketing teams, Sitecore has proven to be an indispensable tool. It has facilitated lead generation forms, product promotions, and event pages, allowing marketers to effectively engage with their target audience. Furthermore, the platform's robustness and ease of use have made it a popular choice across different brands, enabling customization and building custom layers on top of the out-of-the-box code.

In the realm of e-commerce applications, Sitecore has excelled in managing products, partner networks, training, and services. Its seamless integration with backend membership databases has provided users with a smooth experience for event registration and community engagement. Moreover, as a content entry point for websites, Sitecore has offered initial orientation and ongoing support from organizations.

The versatility of Sitecore is further showcased in its ability to address challenges such as updating webpages, customizing web content, and automating SEO requirements. It has allowed businesses to meet their CMS needs while providing the flexibility for customization based on unique business requirements. Both marketing and IT users have relied on Sitecore for editing pages and content on organization websites.

One of the standout features of Sitecore is its ability to deliver contextual marketing and content experiences. This fosters customer loyalty and drives business value by tailoring user journeys based on customer preferences. Through functionalities like A/B testing and personalization, organizations can optimize their customer experiences to increase conversions and build lasting relationships.

Sitecore's collaborative capabilities have

Seamless Integration with External Systems: Multiple reviewers have praised Sitecore Experience Manager for its ability to seamlessly integrate with external systems such as CRM platforms, email platforms, and social platforms. This integration has allowed users to easily create personalized experiences on their websites, enhancing customer engagement and satisfaction.

Robust API for Custom Solutions: Several users have been impressed by the robustness and depth of Sitecore Experience Manager's API. They have found that this feature provides maximum flexibility for developers to implement custom solutions and integrations. This level of customization has enabled businesses to tailor the software according to their specific needs, resulting in a highly adaptable and efficient solution.

Suitability for Enterprise-level Requirements: Many reviewers have highlighted that Sitecore Experience Manager is designed to meet enterprise-level requirements. This indicates that the software can handle heavy loads and perform reliably even in demanding environments. The scalability and reliability of Sitecore Experience Manager make it suitable for high-traffic sites, ensuring a seamless user experience regardless of the volume of traffic or complexity of operations.

Challenging and non-intuitive user interface: Several users have found the user interface of Sitecore to be challenging and not user-friendly, especially when dealing with complex features and functionalities.

Maturing email marketing capabilities: Some users have expressed that the email marketing capabilities of Sitecore are still maturing, with limitations in terms of volume capacity and advanced features.

Difficulty finding suitable e-commerce solutions: Many users find it difficult to determine the most suitable e-commerce solution for their specific business needs among the multiple options offered by Sitecore and its partners.

Attribute Ratings

Reviews

(1-25 of 27)
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May 25, 2021

Best CMS Product

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We're able to have unlimited users in Sitecore Experience Manager at any given time, increased knowledge of customers and unique behaviors among personas.
Integration of our leads form with SalesForce.com helped to streamline the process.
However it was very expensive to implement and maintain.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
The main reason to use Sitecore is if you want to develop something completely custom. It can be a fit if you have a large budget and a specific vision that can't be achieved with a more off-the-shelf solution. It also has good features for controlling the publication of new content through multi-step in-ouse approval processes. Sitecore is very capable, but I would try to avoid Sitecore if you can because it is a beast to work with and is very expensive to implement.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Great for companies that are looking to create customized, tailored content solutions and be willing to put in the hard work and effort to maximize the value out of the tool. If your company is just looking for very basic content management without all the bells and whistles, I'd recommend looking elsewhere for less [money].
Erica Marois | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I think Sitecore is best suited for very robust, multi-page websites. If you're trying to set up a simple blog, Sitecore is not for you. If you need to build out a website that supports multiple product lines, Sitecore could be a good option. I appreciate the back-end user experience and the level of organization available. E-commerce can be a challenge. If you're looking to sell products from your website and don't have an in-house IT team, you may need to consider a more plug and play option.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
From talking to other users of Sitecore (SC), the experience they have with SC varies a lot. It seems what all the users who like SC have in common is a strong development team who knows how to execute and customize Sitecore the “right” way. When SC is executed by a team of less experienced developers, the results can be very negative and counterproductive to operational efficiency.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Sitecore really isn't suited to smaller companies as it is relatively expensive and not all of the features are easily used without proper support and training, at some cost. It is however, very powerful and flexible - in fact it's flexibility is it's strength - as long as you can consume the development overhead that comes with it. I'm glad we're using it, although if you don't do things "right" then features that should be simple to utilise can be tricky. It's best suited to a traditional webshop or content site, our booking path is dependent upon previous decisions made, which definitely complicates things a lot.
s c | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you have a small to medium size business and moderate consumer traffic on the sites (not like a million hits per day), then you can just go ahead and start using Sitecore with all features, with a small developer base. This saves a lot of costs as you don't need to depend on any third party for analytics, personalization or A/B testing etc. But, if you are looking for a solution for an enterprise, a proper assessment needs to be done on the team structure and [you need to] establish processes to better manage the Sitecore platform.
Laxmi Srinivas Samayamantri | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you have a small to medium size business and moderate consumer traffic on the sites (not like a million hits per day), then you can just go ahead and start using Sitecore with all features, with a small developer base. This saves a lot of costs as you don't need to depend on any third party for analytics, personalization or A/B testing etc. But, if you are looking for a solution for an enterprise, a proper assessment needs to be done on the team structure and [you need to] establish processes to better manage the Sitecore platform.
Score 10 out of 10
Vetted Review
Verified User
Large scale websites that have large teams are very well suited to use Sitecore. It is especially good when the marketing team wants to provide a customized user experience based on previous user interactions. For example if it is October and I am shopping for tents also recommend warm sleeping bags. If I already have a sleeping bag in my shopping cart recommend a camp stove. All of this can be done without any outside ad targeting platform being integrated in your environment. This keeps your user's interactions on your site private for you alone.
August 09, 2016

Sitecore review

Alex Lada | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Sitecore has proven to be the best and most powerful CMS option for clients that need more enterprise level solutions, while also having the budget to afford it. It readily adapts to any situation and any sized project. It also really excels in environments that require complex workflows and many user permission groups. Sitecore is less appropriate for smaller sized sites or clients with a more limited budget. The price can become prohibitive for smaller clients, but if they can afford it, Sitecore really outshines the competition.
Laura Bruss | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Sitecore Web Content Management is very well suited for a web team to use to manage an organization's own website because there are so many features and capabilities that a developer rarely has to get involved. You have a lot of flexibility to do many things you need, and there is only a small learning curve. However, I have worked in the past for clients that have very little technical experience, and this might be a little bit too complicated for someone like that to pick up.
Aaron Branson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
Sitecore is an enterprise-level CXM...not just a CMS. It is a great foundation for the marketing technology stack of an organization that has the resources and need for high-powered experience marketing. For organizations that just need a CMS, it is possible that Sitecore may be overkill. I liken Sitecore to a Ferrari. It is a high-performance machine, but to get the most out of it, you also need a professional driver (i.e. trained users), expert mechanics (i.e. an experienced partner), and invest in regular maintenance and performance tuning.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
"Does my specific business fit within the Sitecore CMS toolset for my day to day users, developers and analytic's consumption."
Moreover, does the purchase, initial learning curve, development and analytic needs require Sitecore's large foot print?
1) Does my company require a robust content delivery system. How complex are my workflow requirements. How much data does my companies website really have including physical and virtual assets.
2) How important is a enterprise rendering engine. How much confidence do I have in my IT department.
3) Will a complex analytic's system really be implemented and used.
4) How much integration with other system will there be, taking the load off Sitecore.
July 17, 2015

A Sitecore overview

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  1. How big is your organization (if small, do not use)?
  2. How open are you to researching your customer data and investing time towards creating web content based on your research (if not too open, do not use)?
  3. How much customized functionality do you have in your site like search, CRM, Newsletters (if more, do not use)?
July 07, 2015

Sitecore

Score 10 out of 10
Vetted Review
Verified User
Build enterprise scale solutions for clients to implement, run and manage their entire digital strategy, from web > mobile > social > marketing automation. With this new emphasis on personality as a key brand attribute, traditional “mind-share branding” has given way to that of “cultural branding”. The object is to create compelling brand-related experiences that build on real activities rather than mental associations.
Chris Spears, CMTO | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We believe in Sitecore as a product because the functionality is all part of the same package. Unlike other marketing technology vendors in the CMS space Sitecore as built all of their components to work together. Organizations that have acquired all of the "parts" of their platform have a Frankenstein's monster that is very difficult to implement and get the expected value from.
Score 10 out of 10
Vetted Review
Verified User
Sitecore is perfect for an organization that needs the ability to perform a lot of customizations to their website and the data that is exposed there. It allows for "chunking" of data, so that these smaller chunks can be reused across various areas of the site. In the hands of competent .NET and web developers, Sitecore is an amazing platform.

Sitecore is probably too much for a company that just needs a simple website with a few pages. If your pages are not changing frequently and you don't need automated integration to other systems or processes, Sitecore may not be the best fit.
Score 9 out of 10
Vetted Review
Verified User
It's well suited for enterprise level websites with high complexity and a lot of traffic that need a robust solution with a lot of advanced features. It's not well suited for small/medium companies that want a quick/small website for their internet presence. You will need highly trained developers in order to take the most advantage of its features.
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