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Sitecore Experience Manager

Sitecore Experience Manager

Overview

What is Sitecore Experience Manager?

Sitecore Experience Manager is an enterprise-grade CMS competing with Oracle WebCenter, IBM Web Content Manager and Adobe. It presents a fairly wide and comprehensive swath of inbuilt features. In Sitecore WCM editing takes place from within the page with its…

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Recent Reviews

TrustRadius Insights

Sitecore Experience Manager has been widely adopted by various organizations for its diverse range of use cases. With its efficient …
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Best CMS Product

9 out of 10
May 25, 2021
Incentivized
Implementations have been multi-business unit implementations where the business units across the whole organization and individual …
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Sitecore the Core of our Website

10 out of 10
September 15, 2016
We primarily use Sitecore for marketing our products. Each group is able to update their own content pages, while the web marketing team …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Role-based user permissions (19)
    9.0
    90%
  • Code quality / cleanliness (18)
    9.0
    90%
  • Admin section (18)
    9.0
    90%
  • WYSIWYG editor (19)
    8.0
    80%
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Pricing

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Unavailable

What is Sitecore Experience Manager?

Sitecore Experience Manager is an enterprise-grade CMS competing with Oracle WebCenter, IBM Web Content Manager and Adobe. It presents a fairly wide and comprehensive swath of inbuilt features. In Sitecore WCM editing takes place from within the page with its inline editor, allowing editors and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Sitecore Experience Manager (Publishing) in 300 seconds

YouTube

Sitecore Experience Manager (Publishing) in 300 seconds +

YouTube

XM Cloud Deploy Demo

YouTube
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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9
Avg 8.0

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8
Avg 7.7

Web Content Creation

Features that support the creation of website content.

8.4
Avg 7.6

Web Content Management

Features for managing website content

8.4
Avg 7.3
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Product Details

What is Sitecore Experience Manager?

Sitecore Experience Manager is an enterprise-grade CMS competing with Oracle WebCenter, IBM Web Content Manager and Adobe. It presents a fairly wide and comprehensive swath of inbuilt features. In Sitecore WCM editing takes place from within the page with its inline editor, allowing editors and authors to create display rules and content within the context of the page in an integrated process. It allows the creation of blogs, wikis, polls, integrates with social media, and is mobile-accessible for end users so as to provide a varied and tailored environment that is sensitive to visitor characteristics. Localization and regionalization allow the end user to see content in their home language. Analytics track visitor behavior, which aids in the generating of marketing reports and facilitating rule-based targeting. Experience Profiles give a rich understanding of single or groups of similar individuals, to give customer insights. The Sitecore Experience Database contains customer data and can draw additional data from CRM connected to it, for profiling visitors. Sitecore also has an AppCenter, where features can be augmented and expanded.

Sitecore is a paid platform for businesses of all sizes, and pricing varies accordingly with implementation and scale. Its licensing models is based on the number of Sitecore server installations and simultaneous users. When it is implemented as an Intranet pricing varies according to number of employees with access to it.


Sitecore Experience Manager Video

Sitecore Print Experience Manager Introduction

Sitecore Experience Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Cascade CMS, Crownpeak CMS, and Elcom Platform are common alternatives for Sitecore Experience Manager.

Reviewers rate Role-based user permissions and Code quality / cleanliness and Admin section highest, with a score of 9.

The most common users of Sitecore Experience Manager are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(130)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Sitecore Experience Manager has been widely adopted by various organizations for its diverse range of use cases. With its efficient content management capabilities, authors have been able to easily update and publish site content at any time, resulting in streamlined content management processes. Additionally, Sitecore's ability to host multiple sites on a single instance has led to cost savings on maintenance and license fees.

The analytics features of Sitecore have proven invaluable in tracking visitor engagement and providing out-of-the-box dashboards and reports. This has allowed organizations to gain valuable insights into their website performance and make data-driven decisions. The Webform marketers module has enabled the creation of offline registration pages and seamless integration with external systems, empowering marketers to generate leads and improve customer interactions.

Sitecore's Web Content Management functionality has been highly effective in managing websites, enabling regular updates, new page additions, and edits. The user-friendly interface has made it accessible for non-technical employees to manage content and documents, including marketing and pricing functions. By consolidating assets into a single repository, Sitecore has also improved turnaround times for managing multiple websites.

For digital marketing teams, Sitecore has proven to be an indispensable tool. It has facilitated lead generation forms, product promotions, and event pages, allowing marketers to effectively engage with their target audience. Furthermore, the platform's robustness and ease of use have made it a popular choice across different brands, enabling customization and building custom layers on top of the out-of-the-box code.

In the realm of e-commerce applications, Sitecore has excelled in managing products, partner networks, training, and services. Its seamless integration with backend membership databases has provided users with a smooth experience for event registration and community engagement. Moreover, as a content entry point for websites, Sitecore has offered initial orientation and ongoing support from organizations.

The versatility of Sitecore is further showcased in its ability to address challenges such as updating webpages, customizing web content, and automating SEO requirements. It has allowed businesses to meet their CMS needs while providing the flexibility for customization based on unique business requirements. Both marketing and IT users have relied on Sitecore for editing pages and content on organization websites.

One of the standout features of Sitecore is its ability to deliver contextual marketing and content experiences. This fosters customer loyalty and drives business value by tailoring user journeys based on customer preferences. Through functionalities like A/B testing and personalization, organizations can optimize their customer experiences to increase conversions and build lasting relationships.

Sitecore's collaborative capabilities have

Seamless Integration with External Systems: Multiple reviewers have praised Sitecore Experience Manager for its ability to seamlessly integrate with external systems such as CRM platforms, email platforms, and social platforms. This integration has allowed users to easily create personalized experiences on their websites, enhancing customer engagement and satisfaction.

Robust API for Custom Solutions: Several users have been impressed by the robustness and depth of Sitecore Experience Manager's API. They have found that this feature provides maximum flexibility for developers to implement custom solutions and integrations. This level of customization has enabled businesses to tailor the software according to their specific needs, resulting in a highly adaptable and efficient solution.

Suitability for Enterprise-level Requirements: Many reviewers have highlighted that Sitecore Experience Manager is designed to meet enterprise-level requirements. This indicates that the software can handle heavy loads and perform reliably even in demanding environments. The scalability and reliability of Sitecore Experience Manager make it suitable for high-traffic sites, ensuring a seamless user experience regardless of the volume of traffic or complexity of operations.

Challenging and non-intuitive user interface: Several users have found the user interface of Sitecore to be challenging and not user-friendly, especially when dealing with complex features and functionalities.

Maturing email marketing capabilities: Some users have expressed that the email marketing capabilities of Sitecore are still maturing, with limitations in terms of volume capacity and advanced features.

Difficulty finding suitable e-commerce solutions: Many users find it difficult to determine the most suitable e-commerce solution for their specific business needs among the multiple options offered by Sitecore and its partners.

Attribute Ratings

Reviews

(1-25 of 27)
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May 25, 2021

Best CMS Product

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Implementations have been multi-business unit implementations where the business units across the whole organization and individual marketing departments were using Sitecore Experience Manager to power their external sites and allow for digital marketing across business units for their end users.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Sitecore is being used as the main website for customers to access paid digital content. It keeps track of all the user accounts, manages access to content, and organizes content for end-users.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Sitecore with our clients to help them deliver contextual marketing and content experiences to their customers, cultivating customer loyalty and ultimately driving value back for the business. We also use Sitecore's experience management and analytics platforms to understand how users are interacting with our websites so we can learn and tailor experiences according to each person's needs.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Sitecore is currently used as the backbone behind a website our practice offers to our clients as part of a suite of financial planning resources. Our current use of Sitecore has engendered interest in other areas in our Firm. The platform offers team members the ability to easily test, add, and manage content, allowing what we share with end users of our product to review current, relevant, and meaningful information and resources.
Erica Marois | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our team uses Sitecore for all our website content management needs. I work on the editorial team and primarily use Sitecore to publish daily articles and blog posts. Our marketing and product management teams use Sitecore to build lead generation forms, product promotions, event pages, and more. Almost every department in our organization uses Sitecore every day. It's the way we build and store our web content.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Sitecore is used for all elements of content management, like updating advertising banners, descriptions, terms of service, etc, for our airline booking path. However, where is comes into it's own is giving the ability to move around components of the page to ensure certain changes can be made to the site without the need for software development or code releases. Other benefits that we make use of are the A/B testing of the changes mentioned above but most significant is the ability to personalise the user journey through the booking path (and visual elements) based on what we already know about the customer - for example location, search preferences and such like.
Laxmi Srinivas Samayamantri | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Sitecore is being used in my organization across different brands. Most of the brands are using Sitecore just for CMS and some of the brands use end to end Sitecore capabilities. A few of the use cases are:
  • Content authoring capabilities, which allow authors to update the site content on an as needed basis and publish it anytime.
  • Allows them to host multiple sites on a single Sitecore instance, which avoids extra maintenance and license cost.
  • Sitecore analytics which helps track the visitor engagement with the site and provides out of the box dashboards and reports.
  • Webform marketers module allows them to create offline registration pages and integrate them with external integrations through action commands.
Score 10 out of 10
Vetted Review
Verified User
We primarily use Sitecore for marketing our products. Each group is able to update their own content pages, while the web marketing team for the whole company is able to specify required items and set layouts. This gives our regional directors the ability to own their content while the national marketing team is able to apply a common interface.
August 09, 2016

Sitecore review

Alex Lada | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have implemented websites with Sitecore both at my current job and previous ones. At both places we acted as a digital agency building out Sitecore sites for our clients. It was selected for a variety of reasons across the different clients, including: robustness, easy of use, how easy it is to build layers on top of the out of the box code, .Net requirement.
Nancy Martineau | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use sitecore in our Web/Marketing Department to manage our main website and use it with our partner portal for training as well as our e-commerce applications. The CMS manages our products, partner network, training and services.
Laura Bruss | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Sitecore Web Content Management is used to manage our organization's website. It is used by our marketing and communications team. It allows us to update our website, add new pages, and make edits.
Aaron Branson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
As a Sitecore partner since 2005, we help our customers solve digital marketing challenges by leveraging Sitecore experience platform. We also use the platform ourselves. Sitecore is typically the "hub" of the marketing technology ecosystem in that it provides 1) web content management, 2) multi-channel experience management, 3) user experience optimization/personalization/automation, and 4) rich data to fuel these capabilities and empower marketers. In brief, Sitecore provides a single platform that reaches across many needs without the need to piecemeal many applications together.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
In my experience, a marketing department is the main stake holder in choosing a CMS such as Sitecore and relies on Executive and IT leaders approval. The user base is mainly in marketing, development obviously coming from of IT with executive analysis happening in upper management. There are always one-off company's that implement all aspects of the Sitecore CMS such as daily production usage, development and Analysis in IT or marketing .

Marketing benefits are found in daily implementation of public content for absorption or horizontal integration with partners. This can be accomplished by a stable but performance driven IT implementation of a marketing vision. Greatly reducing daily tasks to provide an end company solutions. But this can be said for any correctly implemented CMS product.
David Drinnon | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are using Sitecore to manage our organization's public facing website, www.second.org. Sitecore provided us the opportunity to integrate our website with our backend membership database. As a result, we now have a seamless user experience for event registration, community
groups, self-service portal for updating one's family information and more. The site also won an addy award from the Houston chapter of the American Advertising Federation.
July 17, 2015

A Sitecore overview

Score 8 out of 10
Vetted Review
Verified User
Incentivized
My organization sets up Sitecore for the client and configures the Sites according to business needs. The users use Sitecore as content entry point for their site. My organization helps with the initial orientation and we teach our clients how to use sitecore and also support them if they run into application issues. My whole organization deals with sitecore - developers implement/support it, marketers market the product. It addresses problems like how to make updating webpages easier and quicker for clients, provide client with data to customize web content for more customer acquisition, automate SEO requirements like sitemap generation, etc.
July 07, 2015

Sitecore

Score 10 out of 10
Vetted Review
Verified User
Sitecore is a global software company committed to developing products that solve real world problems and deliver demonstrable results. Their customer experience management platform combines proven web content management with customer intelligence to create a single view of a customer that drives meaningful interactions, increases conversions and builds lifetime customers. Sitecore is at the core of our digital cloud service offerings – allowing us to build enterprise scale solutions for clients to implement, run and manage their entire digital strategy, from web > mobile > social > marketing automation.
Chris Spears, CMTO | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We have been a long time partner of Sitecore doing implementations for customers across the globe. The Sitecore platform has several major components. 1) CMS - The primary content management system, Sitecore has a robust publishing capability, multilingual capabilities, a great separation of presentation and content for easy control of design. 2) DMS/CEP - The Digital Marketing Suite and Customer Engagement Platform provide ground breaking capabilities to digital marketers. Focused on the ability to personalize the experience for each visitor this platform integrates into your existing CRM platform to allow for implicit (session based personalization) and explicit (data from your CRM personalization). In addition these components of Sitecore include analytics, AB testing, and content scoring. 3) ECM - The email campaign manager let's Sitecore close the loop between visitors across devices. The platform is at its core a strong marketing automation and email delivery solution. The best part about the way Sitecore handles everything is as a single solution. Not making you purchase multiple modules, saas solutions, etc...
Score 10 out of 10
Vetted Review
Verified User
At Promega, we use Sitecore as the content management system (CMS) for our public website (http://www.promega.com). The content management environment is used by a fairly diverse set of content editors who work together to create, manage, curate, and maintain our website content.

My team (Web Team) supports the content editors by creating new page types and templates, as well as extending the default Sitecore behavior to more appropriately match the needs of the organization.
Score 10 out of 10
Vetted Review
Verified User
We are an CMS implementing agency where we suggest use of world class CMS which meets client requirements. Time and again we have suggested clients to use Sitecore and it has lived up to its expectations, Great Platform for anyone who is looking into CMS.

So currently I have 6 clients who are using Sitecore Content Management System as their primary CMS
Score 9 out of 10
Vetted Review
Verified User
Sitecore is being used by the marketing department to provide content management capabilities to the company websites. It's a robust web platform that allows us to implement complex web solutions that comply with multiple requirements from the marketing department. It allows to manage web content by providing a complete set of tools like versioning, workflows, templates, among others.
Rachael Williams | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Sitecore is used by employees who need to make edits to their pages and content on our organization's website. We are trained to do this through a webinar that covers editing text, how to create and update deadlines, links, linked files, photos, etc.
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