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Sitejabber

Sitejabber

Overview

What is Sitejabber?

Sitejabber aims to bridge the gap between consumers and businesses by offering an open platform for consumers to share their voice, research and discover trustworthy brands and resources online. It help businesses to grow and scale through a suite…

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Recent Reviews

TrustRadius Insights

Sitejabber is a platform that allows users to share their experiences and provide feedback on businesses, promoting transparency and …
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Pricing

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What is Sitejabber?

Sitejabber aims to bridge the gap between consumers and businesses by offering an open platform for consumers to share their voice, research and discover trustworthy brands and resources online. It help businesses to grow and scale through a suite of review collection and management tools by…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Sitejabber?

Sitejabber aims to bridge the gap between consumers and businesses by offering an open platform for consumers to share their voice, research and discover trustworthy brands and resources online. It help businesses to grow and scale through a suite of review collection and management tools by leveraging social proof to increase traffic and sales, improve customer loyalty and retention and share across social media to instantly boost their online presence.

Sitejabber Competitors

Sitejabber Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Sitejabber is a platform that allows users to share their experiences and provide feedback on businesses, promoting transparency and accountability. Users have found it helpful in preventing fake reviews and promoting authenticity, thanks to the verification process employed by the platform. By reporting scams and fraudulent activity, users contribute to creating a more secure online marketplace. Businesses benefit from Sitejabber as it provides a trusted platform for potential customers to see reviews, helping them build trust and legitimacy. The convenient widget offered by Sitejabber allows businesses to seamlessly collect customer reviews in a less intrusive way compared to social platforms. Moreover, businesses can take control of their online reputation by getting positive reviews and addressing customer dissatisfaction through Sitejabber. This helps attract new users and prevents potential customers from leaving to search for reviews elsewhere.

Based on user reviews, the most common recommendations for Sitejabber are as follows:

  1. Monitor regularly to prevent spam or fake reviews. Users suggest that companies should regularly check their reviews on Sitejabber to ensure that there are no spam or fake reviews. By actively monitoring the platform, businesses can maintain the integrity of their online reputation.

  2. Consider starting with a free option to establish an online reputation. Some users recommend taking advantage of Sitejabber's free option to collect reviews and establish an online presence. This allows businesses to build credibility and gain feedback from customers without any upfront costs.

  3. Users recommend connecting with the Sitejabber team for even more management tools.

Overall, users recommend Sitejabber as a valuable tool for companies looking to strengthen their brand, attract more customers, and gauge customer sentiment. It is suggested for both small businesses and larger enterprises across various industries to utilize Sitejabber's platform in order to enhance their online reputation and drive business growth.

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Yuven Takur | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Sitejabber is a great tool to leverage social evidence, increase web traffic, and increase corporate revenue. Sitejabber helps us improve our online presence by increasing customer loyalty and retention, building trust, and sharing on social networks like Facebook, Twitter, and Instagram. Sitejabber helps by integrating reviews into marketing content and social media efforts to improve our reputation. Provide options that encourage common sense in communicating with our consumers by responding to their reviews, whether in public or private, to provide a more personalized experience and increase customer retention and loyalty.
  • By providing a specific link, we practice collecting reviews automatically.
  • It allows us to get leads from Google by getting reviews.
  • I would like Sitejabber to extend the capabilities of the free version, it currently has several limits.
Sitejabber makes it easy to create social media posts, ads, and banners right from the dashboard, as well as add reviews to drive engagement, CTR, and produce more leads and sales. It allows us to grow and improve our SEO while increasing visibility on the internet thanks to our SEO-optimized business profile page that features our reviews. We may improve the visibility of our organic search results.
  • Sitejabber is a tool that builds trust and loyalty. It allows us to identify and connect with our customers to build commitment requirements such as loyalty and honesty.
  • By collecting free reviews for business, Sitejabber makes it easy to establish customer trust.
  • With an SEO optimized review page, Sitejabber is helpful for Google traffic and leads.
  • We use social proof to increase traffic and revenue, as well as customer loyalty and retention.
  • Buying reviews makes it easy to get leads from Google.
  • Increased traffic, sales, and customer experience management are benefits.
Sitejabber is a great tool for collecting genuine customer feedback to promote organizational growth while giving buyers and customers the confidence to explore before making a purchase.
Zain Ali | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Sitejabber to find out legit businesses we are dealing with online, as in the past we have faced some issues with businesses turning out to be scamming businesses. We have read all the reviews of businesses and decided if we wanted to deal with other ones. It has helped us a lot in making decisions.
  • Showing us reviews about the companies.
  • Helping us decide if we want to work with those businesses.
  • Finding out work ethics and CSR of the business provided by other reviewers.
  • It has slow customer services.
  • Too many ads on reviews pages.
  • Anyone can write reviews, unverified users trying to make their company look really good by hiding real reviews.
Sitejabber has helped us a lot in verifying if the business is not a scam, we have always taken the references from it and used them to decide if the business is legit or not. It's very easy to use and the app is very effective. We have received reviews for our company and have provided reviews for other companies we wanted to deal with.
  • Getting reviews for our business - Fixing our weaknesses.
  • We have resolved problems that were faced by customers which have helped us in many ways.
  • Helped our business to overcome issues faced by customers which have increased conversion rate.
  • The reviews has helped us fix the UX issues on our website.
  • Our customer services were not resolving issues on time, because of the reviews left by others we have hired more staff on customer services to tackle issues.
Sitejabber has provided us with many benefits and resulted in us with great customer service, handling any issues faced by customers, and competing with real businesses. Whereas Trustpilot, we believe there were many reviews left by scammers for businesses that were not legit.
Rithvik Podduturi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I buy a lot of stuff online, and Sitejabber is a perfect extension for me to look at the site's ratings to avoid online scams and fake e-commerce stores. Using Sitejabber with chrome extension is very easy. Visit the site you want to shop and click on the extension; this gives all the ratings and details of the website to avoid scams. You can also ask questions about the website, and the community can help with the answers.
  • Gives reviews.
  • Answers questions.
  • Gives you details of the website.
  • Need reviews for more SaaS products.
It is suitable for the online shopping experience. It gives confidence when you buy on a website you just came to know, and it has good ratings on Sitejabber. It is suitable for fashion, electronics, and marketplaces. I wish they added more SaaS and WordPress-related ratings on the platform, bringing in a whole new category of users to use Sitejabber.
  • Asking questions regarding site.
  • Getting contact details of the website.
  • Saves us from spending money on scam websites.
  • Helps us making a buy decision based on the reviews.
I generally buy a lot of software. I check reviews on TrustRadius, Capterra, etc., for software reviews. Sitejabber is lacking in these cases, so for now, I will stick to these websites for software reviews.
Aaron Wallace | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Sitejabber to manage customer reviews and customer feedback for our online retail marketplace. We have been very happy with their service. The last year has been pretty difficult on our business so we had to downgrade for the time being but I would recommend Sitejabber to any business needing help managing customer feedback.
  • Customer reviews.
  • Customer complaints.
  • Customer feedback.
  • Pricing.
  • Access to features.
I believe that Sitejabber is well suited for any online retail store or marketplace that is looking for a great platform to manage their customer reviews and customer feedback. I do not know if it will be worthwhile for offline businesses but for online businesses it is a great solution.
  • Receiving customer reviews.
  • Positive ROI.
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