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Skilljar’s Customer Education LMS Platform

Skilljar’s Customer Education LMS Platform

Overview

What is Skilljar’s Customer Education LMS Platform?

Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning…

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Recent Reviews

TrustRadius Insights

Easy-to-Use Platform: Users have consistently praised the platform for its user-friendly interface and ease of use. Many reviewers have …
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TrustRadius Insights
TrustRadius Insights

To buy or Not to buy?

7 out of 10
April 28, 2023
Incentivized
Our business uses Skilljar for internal, customer and partner training. We decided to do business with Skilljar to create a better user …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 15 features
  • Learning administration (20)
    9.4
    94%
  • Progress tracking & certifications (22)
    8.6
    86%
  • Course catalog or library (21)
    8.5
    85%
  • Learning reporting & analytics (22)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Skilljar’s Customer Education LMS Platform

Skilljar’s Customer Education LMS Platform

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What is Skilljar’s Customer Education LMS Platform?

Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Learning Management

Features of LMS and LCMS systems, related to designing, administering, and consuming learning content in an educational, corporate, or on-the-job context.

7.5
Avg 7.5

Customer Training Tools

Features of certain LMS's that are specific to LMS's built for customer training.

7
Avg 7.0
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Product Details

What is Skilljar’s Customer Education LMS Platform?

Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience through actionable analytics.


Turn new buyers into successful users:

Skilljar’s external LMS helps onboard customers and partners and turn them into experts on a product.


Partner with the experts in external education:

Skilljar is purpose-built for external education. Employs best practice for using education to expand the impact of a business along the entire customer journey.


Drive measurable impact & profitability:

Educating users at scale decreases the number of support calls while allowing CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability.


Improve customer retention:

Trained customers are more likely to use a product, understand the value, and not churn.


Get data-driven insights:

Skilljar data can integrate with a CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing a business.


Strengthen the power of a brand:

Skilljar can help to create an ecosystem of trained and certified customers and partners, and turn customers into product experts and evangelists.


The vendor states companies who care about product adoption and customer success as users of Skilljar, such as Tableau, DocuSign, Twilio, Procore, and Gong.io.


Skilljar’s Customer Education LMS Platform Screenshots

Screenshot of From the Skilljar Dashboard, all needed tools are accessed through a single interface.Screenshot of The training portal is the URL where published courses will be located, and where trainees can register for, access and complete training. This URL can be set up as a custom domain using a website, like training.yoursite.com. Or a Skilljar domain can be used, like yoursite.skilljar.com. The look of the training portal can be customized to match a company's brand and colors.Screenshot of Business impact can be measured and learner progress can be tracked, and content success analyzed with the analytics suite and integrationsScreenshot of A variety of content types can be offered with Skilljar’s authoring tools. Multiple learning pathways based on user role, skillset, or use case can be created, as well as native video and audio with embedding from external hostsScreenshot of Built-in assessment & certifications engine enables users to showcase their expertise with our built-in assessment tools and verifiable badges and certificates.

Skilljar’s Customer Education LMS Platform Video

Skilljar is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. In this video, TrustRadius goes over some of the top features, pricing, and user sentiment of Skilljar.

Skilljar’s Customer Education LMS Platform Integrations

Skilljar’s Customer Education LMS Platform Competitors

Skilljar’s Customer Education LMS Platform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Security
whistic readyRead Skilljar's Security Report on Whistic Security Network™

Skilljar’s Customer Education LMS Platform Downloadables

Frequently Asked Questions

Docebo Learning Platform, Thought Industries, and LearnUpon are common alternatives for Skilljar’s Customer Education LMS Platform.

Reviewers rate Learning administration highest, with a score of 9.4.

The most common users of Skilljar’s Customer Education LMS Platform are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(106)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

The most common recommendations from users about Skilljar are as follows:

  1. Use an implementation consultant for best practice tips and consider all integrations that may be used with Skilljar.
  2. Customize content as much as possible and have a plan in place for implementation and content creation.
  3. Set up a call with Skilljar to go through the platform, ask questions, and take an iterative approach rather than trying to do everything at once.

These recommendations highlight the importance of seeking expert guidance for a seamless implementation, tailoring the content to meet specific needs, and adopting a gradual approach to maximize the platform's potential. Users also emphasize the value of exploring integrations, such as Salesforce, to expand team capabilities and track user engagement. While acknowledging that Skilljar may not be the most robust LMS on the market, users appreciate its suitability for growing companies and emphasize its role as a partner rather than just another vendor. They suggest considering administrative functionality and desired content appearance and functionality when evaluating Skilljar. Furthermore, users find features like LinkedIn badge-ification of certificates and Stripe payment integration valuable additions to their learning management processes. They recommend including Skilljar in the Request for Proposal (RFP) process, encouraging discussions about individual requirements with Skilljar's supportive team. Users also note the availability of helpful resources like Skilljar's help center for getting started. Overall, users recommend Skilljar as a partnership-oriented solution for customer education, suggesting integration with other systems like marketing automation and sales tools for an outstanding program. While acknowledging its fair pricing, some users mention that Skilljar may not be the most innovative option in the market and advise considering overall product vision along with any limitations in features.

Attribute Ratings

Reviews

(1-25 of 76)
Companies can't remove reviews or game the system. Here's why
December 08, 2023

Skilljar - Transforming Customer Education for Success

Verified User
Director in Product Management
Oil & Energy Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Skilljar is fantastic for structured onboarding processes. If you're looking to streamline and standardize the onboarding experience for your customers, especially for software or complex products, this platform is a gem. It allows you to create step-by-step courses guiding users through functionalities, reducing confusion and accelerating their learning curve.When you need versatility in content delivery, Skilljar is spot-on. Whether it's video tutorials, interactive quizzes, downloadable resources, or live webinars, the platform accommodates various formats. It's perfect for accommodating different learning styles and ensuring engagement.
For scenarios that demand highly complex simulations or immersive learning experiences, Skilljar's capabilities might fall short. While it supports interactive elements, extremely sophisticated simulations might require additional specialized software or platforms.
November 27, 2023

Onboarding Excellence and Driving Business Growth with Skilljar

HS
Happy Soni
Software Engineer
CloudEQ (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Some well suited areas are Product Onboarding, Certfication programs, Software training for Clients, Continuous Learning for the employees and customer support knowldge base. These areas are really good to go in real world in the vcompany and some of the less appropriate scenarios might be short term training solution, low user engagement.
November 17, 2023

Excellent tool for small companies wanting to grow

Jerod Hollen | TrustRadius Reviewer
Jerod Hollen
Software Engineer I
Cloud Security Alliance (Computer & Network Security, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for a small company who doesn't have the resources to create their own implementation of an LMS and where the LMS is not the primary revenue generator. It probably is not appropriate for large companies with large development teams who can engineer their own in house LMS and have a sizable support team to back all of this up.
November 16, 2023

Great tool for customer education

Verified User
Employee in Other
Education Management Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Skilljar is great during the onboarding process to ensure that customers have access to the information needed to be successful in their implementation of our product. It can also be well suited for continued education as additional modules are added to support the customer learning experience.
November 15, 2023

Excellent tool for education Customers, Partners, and employees alike.

DB
Dan Beter
Principal, Partner Solutions
BillingPlatform (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well-suited for software companies with customer/partner/employee education initiatives like certification programs. It's actually well-suited for any company because every organization has things like harassment training, security training, etc., that every employee has to take; Skilljar makes it easy to administer and track these training and related certs.
September 30, 2023

An easy choice for an excellent LMS.

Verified User
Team Lead in Customer Service
Computer Software Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I believe Skilljar is a great product for anyone looking to implement a Learning Management system that is easy to set up, manage, and scale. While other LMS platforms may have lots of bells and whistles, if you're looking to get set up quickly this is the way to go. We use Skilljar in our Saas business and it's allowed me to manage our educational content fairly easily.

Customization and Out of the Box: Skilljar has a great out-of-the-box theme that's easily customizable for customers who may not know coding or HTML. You can also fully customize your LMS site via CSS or Skilljars pro services.

If you are looking to create a complex LMS reflective of LinkedIn Learning, may not meet your expectations. However, platforms at that level come with a cost. Skilljar is more cost-effective for those starting their LMS journey, and you'd be surprised how far you can go and scale your platform.
September 20, 2023

Skilljar Customer Education Software will take your customer education program to the next level

Todd Albert | TrustRadius Reviewer
Todd Albert
Sr. Manager, Customer Education
Verizon (Telecommunications, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Skilljar Customer Education Software is an excellent platform for hosting elearning courses. For any organization looking to provide their customers with a web-based platform allowing their customers to consume education or help content, Skilljar Customer Education Software can provide a world-class experience. The platform is highly customizable and has many integration features, such as connecting to Salesforce, which was critical to us. The platform is easy to learn and the reporting and analytics the system provides help us understand the performance of our courses.
August 07, 2023

Modern, Scalable, Easy to Use Customer Education Platform

Melanie Gallo | TrustRadius Reviewer
Melanie Gallo
Executive Director
Zenefits (Computer Software, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Skilljar works extremely well for customer and partner training, specifically self-led training like micro-learning, elearning, and learning paths. Skilljar is a good choice for internal training if your needs are more around product training. From an administrator perspective, it's very easy and intuitive to upload content, create pages, pull reports, and overall maintenance making is possible for small teams (even a team of one) to manage. The Skilljar APIs make it simple to integrate into other systems like your CRM, advocacy platform, webinar platforms, etc.
May 02, 2023

Enables scalability for high-growth startups

Verified User
Manager in Marketing
Market Research Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited for mid to high growth startups looking for a solution to transition from personalized trainings & onboardings to something that's more scalable. Not suited for a company not quite at this stage (given the time & investment required for the initial content build).
April 28, 2023

To buy or Not to buy?

Verified User
Administrator in Professional Services
Computer & Network Security Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Skilljar brings a great user experience compared to our previous education software vendor. Customers have loved the look and ease of use when it comes to registering for courses and completing lessons. The software allows for multiple domains and they are all customizable to provide a unique experience based on the business relationship. Courses are easy to create and publish to one or more domains and allows you to do an additional setting customization for each domain you publish in. I have especially enjoyed working with the Skilljar customer success team as they have been very helpful when it comes to helping us find ways to use Skilljar at its fullest potential.

With the good also comes the bad, we continue to have frustration around the lack of customized reports, live event enhancements - like cancellation notifications and registration deadlines. If you rely heavily on customized reports like I do, you may have a frustrating time getting this in Skilljar. I will say, they have been saying it is in the "works" so I hope this means we can have this option this year!
March 07, 2023

Wonderful LMS for training internally and externally!

MR
Maggie Roberts
Product Education Designer
Ad Astra (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Skilljar is great for training. We have been able to get our clients more up to speed on our products using Skilljar, as it is self-service and easy for them to use. It is also easy for me as an admin to view the "students" in the system, track their progress, and update their progress if they feel "stuck" for any reason - which is user error and not because of the software.
January 09, 2023

Helps in creating solid client base and customer retention

Rehan Kanuga | TrustRadius Reviewer
Rehan Kanuga
Data Analyst
Rehan Web Services (Information Technology & Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Skilljar Customer Education Software provides us with all of the functionality we require to create our client learning platform. It offers a large range of lesson kinds for self-paced courses, making it simple for customers to learn. It has also been simple for our users to access material and get the information they require to be successful on our platform.
December 30, 2022

Solid LMS with Good Customer Service

Verified User
Contributor in Other
Biotechnology Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Skilljar is well suited to self-paced courses that need to be accessed by users in any location at any time. It hosts a variety of content that adult learners can use to upskill in the areas that are relevant to them. While you can host live virtual events through the platform, it is not ideal for situations where regular student interactions or instructor facilitation is needed, as there is not a discussion forum feature.
December 27, 2022

Good LMS with some opportunity areas

DL
David Lucas
Customer Education Program Manager
Outreach (Internet, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Skilljar will get you up and running with a learning portal very quickly. If you want your portal to look highly customized, you will need help from their PS team, or you will need a web developer to help build out the learning portal the way you want it.
December 09, 2022

Intuitive and Flexible Online Education Platform

Kelly Lyons | TrustRadius Reviewer
Kelly Lyons
Data Analyst
IPRO (Computer Software, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We offer video content, text content, live training, and exams through Skilljar Customer Education Software. We've had great experiences using the platform for all of these--our Learning Center rarely experiences downtime and our content is easy to set up. Customers do not experience issues navigating the site and finding what they need. Skilljar's filter functionality has been hugely helpful in allowing us to build out our site in a way that makes sense to customers. We have a lot of courses and have experimented with different site structures--Skilljar has never been a roadblock.
December 09, 2022

Good and (hopefully) Heading Toward Great

Verified User
Employee in Professional Services
Information Technology & Services Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Skilljar Customer Education Software is an excellent customer education platform for small companies all the way up to enterprise level based on my experience. It's easy to get up to speed quickly with a basic platform, and it has opens for those who are skilled to really customize (hopefully this opens up even more in the future for those are skilled in web design). We primarily use it for external learning, but do know that many people also use it for internal enablement.
December 09, 2022

😊 Happy

Verified User
Employee in Professional Services
Legal Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think Skilljar Customer Education Software has some more room for improvement when it comes to companies using it as a client facing, purchasable product. I think there are better customization abilities needed as well as accessibility. CC would be an enourmus improvement.
December 09, 2022

Skilljar Review - to buy or not to buy?

Verified User
Employee in Human Resources
Information Technology & Services Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Skilljar Customer Education Software is a great solution for those who want an LMS that has moderately developed features. It’s useful for storing learning content and creating learning paths, but more can be desired for us instructional designers who want more control over the user interface and customization options. I enjoy using the system to understand analytics however often download them to aggregate with more developed dashboards and systems.
December 09, 2022

Simple, user friendly and very powerful platform

Verified User
Manager in Customer Service
Telecommunications Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're looking for a simple, yet powerful platform for customer training, Skilljar Customer Education Software is a very good option. If you have a wide variety of content offerings, including self-paced learning, learning paths, certifications, and webinars the third-party integrations will be really helpful, especially if you are using a cms or a third-party tool for analytics, such as Salesforce, pendo, etc. If you are relying on their platform analytics only, you'll find that a lot of things need to be manually done and it takes time, plus you can't automate some reports.
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