Excellent tool for education Customers, Partners, and employees alike
We deliver customized professional learning asynchronous courses to K-12 school districts throughout the US. Skilljar allows us to create …
Overview
What is Skilljar’s Customer Education LMS Platform?
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning…
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Popular Features
- Learning administration (20)9.494%
- Progress tracking & certifications (22)8.686%
- Course catalog or library (21)8.585%
- Learning reporting & analytics (22)7.373%
Reviewer Pros & Cons
- This platform plays well with others! The seamless integration with our CRM and other tools has been a huge plus. It allows us to maintain a cohesive ...
- Although the platform supports some collaboration features, expanding on this aspect would be valuable. For instance, incorporating discussion forums ...
Pricing
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What is Skilljar’s Customer Education LMS Platform?
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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eFront is a flexible LMS platform for enterprises that need advanced security measures and extensive customization to train masses of employees, partners, and customers.According to the vendor, eFront is designed to be an adaptable enterprise LMS, and gives users complete control over their virtual…
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What is Skilljar’s Customer Education LMS Platform?
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience through actionable analytics.
Turn new buyers into successful users:
Skilljar’s external LMS helps onboard customers and partners and turn them into experts on a product.
Partner with the experts in external education:
Skilljar is purpose-built for external education. Employs best practice for using education to expand the impact of a business along the entire customer journey.
Drive measurable impact & profitability:
Educating users at scale decreases the number of support calls while allowing CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability.
Improve customer retention:
Trained customers are more likely to use a product, understand the value, and not churn.
Get data-driven insights:
Skilljar data can integrate with a CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing a business.
Strengthen the power of a brand:
Skilljar can help to create an ecosystem of trained and certified customers and partners, and turn customers into product experts and evangelists.
The vendor states companies who care about product adoption and customer success as users of Skilljar, such as Tableau, DocuSign, Twilio, Procore, and Gong.io.
Skilljar’s Customer Education LMS Platform Screenshots
Skilljar’s Customer Education LMS Platform Video
Skilljar is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. In this video, TrustRadius goes over some of the top features, pricing, and user sentiment of Skilljar.
Skilljar’s Customer Education LMS Platform Integrations
Skilljar’s Customer Education LMS Platform Competitors
Skilljar’s Customer Education LMS Platform Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Security |
Skilljar’s Customer Education LMS Platform Downloadables
Frequently Asked Questions
Docebo Learning Platform, Thought Industries, and LearnUpon are common alternatives for Skilljar’s Customer Education LMS Platform.
Reviewers rate Learning administration highest, with a score of 9.4.
The most common users of Skilljar’s Customer Education LMS Platform are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
The most common recommendations from users about Skilljar are as follows:
- Use an implementation consultant for best practice tips and consider all integrations that may be used with Skilljar.
- Customize content as much as possible and have a plan in place for implementation and content creation.
- Set up a call with Skilljar to go through the platform, ask questions, and take an iterative approach rather than trying to do everything at once.
These recommendations highlight the importance of seeking expert guidance for a seamless implementation, tailoring the content to meet specific needs, and adopting a gradual approach to maximize the platform's potential. Users also emphasize the value of exploring integrations, such as Salesforce, to expand team capabilities and track user engagement. While acknowledging that Skilljar may not be the most robust LMS on the market, users appreciate its suitability for growing companies and emphasize its role as a partner rather than just another vendor. They suggest considering administrative functionality and desired content appearance and functionality when evaluating Skilljar. Furthermore, users find features like LinkedIn badge-ification of certificates and Stripe payment integration valuable additions to their learning management processes. They recommend including Skilljar in the Request for Proposal (RFP) process, encouraging discussions about individual requirements with Skilljar's supportive team. Users also note the availability of helpful resources like Skilljar's help center for getting started. Overall, users recommend Skilljar as a partnership-oriented solution for customer education, suggesting integration with other systems like marketing automation and sales tools for an outstanding program. While acknowledging its fair pricing, some users mention that Skilljar may not be the most innovative option in the market and advise considering overall product vision along with any limitations in features.
Attribute Ratings
Reviews
(1-25 of 76)Companies can't remove reviews or game the system. Here's why
- Ease of navigation
- Easy to create content
- Ease of cloning courses
- Offer different question types
- Offer an in-platform SCORM
- Add AI features
December 08, 2023
Skilljar - Transforming Customer Education for Success
- One of the things that struck us immediately was how intuitive the platform is for both creators and learners. The interface is clean, easy to navigate, and doesn't overwhelm users. This simplicity has been key in ensuring that our customers have a seamless learning journey without getting lost in a labyrinth of menus and options.
- Skilljar's analytics dashboard is a goldmine. It provides comprehensive insights into learner behavior, course effectiveness, and engagement metrics. Being able to track progress, identify popular courses, and pinpoint areas needing improvement has been invaluable for fine-tuning our training programs.
- This platform plays well with others! The seamless integration with our CRM and other tools has been a huge plus. It allows us to maintain a cohesive ecosystem and ensures that our training efforts align seamlessly with our broader customer success strategy.
- Skilljar makes it a breeze to create engaging and interactive content. From videos and quizzes to downloadable resources, the platform offers diverse options. The ability to customize content based on different customer segments or learning styles has been incredibly valuable for us. It's like having a toolkit that allows us to craft tailored learning experiences without the need for coding expertise.
- While the platform is mobile-responsive, optimizing the mobile experience further could enhance accessibility and convenience for learners accessing courses on various devices. This could involve refining the interface to ensure a seamless and consistent experience across different screen sizes.
- Although the platform supports some collaboration features, expanding on this aspect would be valuable. For instance, incorporating discussion forums or live chat functionalities within courses could foster a sense of community among learners and encourage peer-to-peer learning.
November 27, 2023
Onboarding Excellence and Driving Business Growth with Skilljar
- Personalized Learning Path is the good feature that helps us to create our own personalized path.
- Certfication Programs is the good to go option for the validation and recognizing the skillsets.
- Community and Social Learning features enables the collaboration between distant learners and helps to amplify the knowledge.
- Analysis and reporting feature is also good.
- Machine Learning and Personalization can be used to analyze the user behavior and performance in key areas.
- The Gamification feature like badges, leaderboard and rewards can be improved further.
- Advanced assessment and quiz can be the area of improvement.
November 17, 2023
Excellent tool for small companies wanting to grow
- Documentation
- Support
- Scalability
- Features
- More clarity for where to apply CSS/HTML styling
- More flexibility for styling coursebox layouts
November 16, 2023
Friendly customer service and easy to use product!
- Implementation
- Customer Support
- SCORM analytics
November 16, 2023
Great tool for customer education
- Provides analytics for us to see customer engagement and completion
- Responsiveness of employees to dig into particular use cases and help problem solve
- Allows us to customize content to fit our product and our customers
- Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
- Features that allow for the translation of content to allow access to content across languages.
- Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.
November 15, 2023
Not perfect, but CS helps make it a positive experience.
- CS support.
- Learning paths.
- Customer specific education.
- Native quizzing functionality.
- Reporting
- Customization of page layout and design.
- Integration
- API documentation
- Certification programs
- Create certificates in format other than PDF.
- More / better analytics.
- Faster ticket response.
September 30, 2023
An easy choice for an excellent LMS.
Score 10 out of 10
Vetted Review
Verified User
- Self Service and Self Paced user experience
- Alleviated team bandwidth and improved the scalability of learning content.
- Easy platform customization without needing coding SME
- Accessibility features - it would be awesome to have a closed captions tool for video lessons for those who do not have software that does that.
- Custom Dashboards in Analytics
- Additional Event extraction options
September 20, 2023
Skilljar Customer Education Software will take your customer education program to the next level
- Easy to upload and edit content
- Highly customizable to suit our business needs
- Customer interface makes it easy for our customers to find courses
- Connection to other LMS systems, allowing content in Skilljar Customer Education Software to be played in other LMS systems
- Ability to create admin roles for our customers to view course completions by only users within their organization
- More integrations with web platforms for conducting virtual training sessions
August 07, 2023
Modern, Scalable, Easy to Use Customer Education Platform
- Unlimited courses, learning paths, quizzes, pages, plans, and certifications
- Ease of use for students, administrators, and content creators
- Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
- Asking for and listening to customer feedback for enhancements
- Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site
- Difficult to integrate learning data with other systems unless an add-on is purchased
- Gamification is lacking however, new features are in the works so solve for this
- Limited integrations for payment processing
- easy course content creation
- easy management of admin users
- more intuitive experience with publication, organization, navigation of content
- user data managment features for data policy compliance
- course content templates/presets to help with making the courses more aesthetically pleasing
- a "course completion" page to indicate when a course is done
May 02, 2023
Enables scalability for high-growth startups
- Onboarding & implementation process
- User-friendly back-end
- Capacity for customization
- Customization can sometimes be limiting
- Analytics are good, but basic
April 28, 2023
To buy or Not to buy?
- User experience
- Customizable Domains
- Ease of course creation and publishing
- Reports are out of the box and cannot be customized to your business needs
- Event Cancellation notifications are non-existant
- Event registration end dates. There is no way end student registrations after a specific time frame
- Support cases are hit and miss. More often than not I feel that my issues are not important to them.
March 07, 2023
Wonderful LMS for training internally and externally!
- Course management
- Certification
- User management
- Quiz options
- Live meetings
- Branding options
- Pre built Integrations
- Flexible, out of box features for minor/limited customizations
- Their custom service/support is great
- More API to make it a truly headless API
- Catalog pages that are stand alone and not just iframes inside their framework
- Ability to upload videos and point to in in catalog pages... currently only in courses
February 27, 2023
Easy to use Learning Management System
- Easy to use admin interface
- Easy to build and publish courses
- Good implementation services
- Reporting needs to be improved
- Salesforce integration could be more robust
- Needs to have a better User Interface for different types of course surveys
January 09, 2023
Helps in creating solid client base and customer retention
- The platform is adaptable and has an API for task automation.
- Easier to create courses for different customers
- Managing tasks is made so easy
- Integration part is bit lacking
- Some time system gets crashed down
- A bit more customization needed for task management
December 30, 2022
Solid LMS with Good Customer Service
- Integrations with Credly and Salesforce
- Code customizations
- Clean, easy-to-use interface
- SCORM content cannot open in new window.
- Data can be difficult to separate across domains.
- Engagement emails interface does not have full HTML capabilities.
- Quizzes have a limited number of question types.
December 27, 2022
Good LMS with some opportunity areas
Score 7 out of 10
Vetted Review
Verified User
- Core LMS services
- Uploading and managing courses
- Combining live and on-demand content
- Analytics and dashboards
- Customizing the look and feel of the learning portal
- Making the dashboard more intuitive to use
December 09, 2022
Intuitive and Flexible Online Education Platform
- Intuitive--once you have a baseline familiarity with the software, it's very easy to use
- The support team is exceptional--we've had some truly outstanding CSMs
- Flexibility--Skilljar makes it super easy to restructure the site, modify existing content, etc.
- We've had one particular outstanding ticket for quite some time now
- There are some features that require custom code--it would be nice if this was a built-in functionality
- More flexibility to make widespread changes. Sometimes we have to go into every single course to make a change
December 09, 2022
Good and (hopefully) Heading Toward Great
- Course Management
- Live Event Management
- Analytics
- Navigation
- Web Customization
- Lesson Customization
December 09, 2022
😊 Happy
- UX Design
- Customer Service
- Connection with Customers through Coffee Chat
- more indepth customization
- ability to have multiple qualifiers in the customizations
- ability to upload PPTs
December 09, 2022
Skilljar Review - to buy or not to buy?
- Email communications after course completion
- Creating course shells rapidly and duplication
- User management
- Course surveys and feedback collection is an area of opportunity
- Inability to send communications post completion of learning paths
- Inability to manage user interface of the LMS
December 09, 2022
Simple, user friendly and very powerful platform
- User friendly navigation
- Multiple content offerings
- third party integrations
- certifications
- survey analytics
- non graded quizzes
- group management