Excellent tool for education Customers, Partners, and employees alike
We deliver customized professional learning asynchronous courses to K-12 school districts throughout the US. Skilljar allows us to create …
Overview
What is Skilljar’s Customer Education LMS Platform?
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning…
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Popular Features
- Learning administration (20)9.494%
- Progress tracking & certifications (22)8.686%
- Course catalog or library (21)8.585%
- Learning reporting & analytics (22)7.373%
Reviewer Pros & Cons
- This platform plays well with others! The seamless integration with our CRM and other tools has been a huge plus. It allows us to maintain a cohesive ...
- Although the platform supports some collaboration features, expanding on this aspect would be valuable. For instance, incorporating discussion forums ...
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What is Skilljar’s Customer Education LMS Platform?
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and…
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What is Skilljar’s Customer Education LMS Platform?
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience through actionable analytics.
Turn new buyers into successful users:
Skilljar’s external LMS helps onboard customers and partners and turn them into experts on a product.
Partner with the experts in external education:
Skilljar is purpose-built for external education. Employs best practice for using education to expand the impact of a business along the entire customer journey.
Drive measurable impact & profitability:
Educating users at scale decreases the number of support calls while allowing CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability.
Improve customer retention:
Trained customers are more likely to use a product, understand the value, and not churn.
Get data-driven insights:
Skilljar data can integrate with a CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing a business.
Strengthen the power of a brand:
Skilljar can help to create an ecosystem of trained and certified customers and partners, and turn customers into product experts and evangelists.
The vendor states companies who care about product adoption and customer success as users of Skilljar, such as Tableau, DocuSign, Twilio, Procore, and Gong.io.
Skilljar’s Customer Education LMS Platform Screenshots
Skilljar’s Customer Education LMS Platform Video
Skilljar is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. In this video, TrustRadius goes over some of the top features, pricing, and user sentiment of Skilljar.
Skilljar’s Customer Education LMS Platform Integrations
Skilljar’s Customer Education LMS Platform Competitors
Skilljar’s Customer Education LMS Platform Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Security |
Skilljar’s Customer Education LMS Platform Downloadables
Frequently Asked Questions
Docebo Learning Platform, Thought Industries, and LearnUpon are common alternatives for Skilljar’s Customer Education LMS Platform.
Reviewers rate Learning administration highest, with a score of 9.4.
The most common users of Skilljar’s Customer Education LMS Platform are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
The most common recommendations from users about Skilljar are as follows:
- Use an implementation consultant for best practice tips and consider all integrations that may be used with Skilljar.
- Customize content as much as possible and have a plan in place for implementation and content creation.
- Set up a call with Skilljar to go through the platform, ask questions, and take an iterative approach rather than trying to do everything at once.
These recommendations highlight the importance of seeking expert guidance for a seamless implementation, tailoring the content to meet specific needs, and adopting a gradual approach to maximize the platform's potential. Users also emphasize the value of exploring integrations, such as Salesforce, to expand team capabilities and track user engagement. While acknowledging that Skilljar may not be the most robust LMS on the market, users appreciate its suitability for growing companies and emphasize its role as a partner rather than just another vendor. They suggest considering administrative functionality and desired content appearance and functionality when evaluating Skilljar. Furthermore, users find features like LinkedIn badge-ification of certificates and Stripe payment integration valuable additions to their learning management processes. They recommend including Skilljar in the Request for Proposal (RFP) process, encouraging discussions about individual requirements with Skilljar's supportive team. Users also note the availability of helpful resources like Skilljar's help center for getting started. Overall, users recommend Skilljar as a partnership-oriented solution for customer education, suggesting integration with other systems like marketing automation and sales tools for an outstanding program. While acknowledging its fair pricing, some users mention that Skilljar may not be the most innovative option in the market and advise considering overall product vision along with any limitations in features.
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Reviews
(1-25 of 27)Companies can't remove reviews or game the system. Here's why
We deliver customized professional learning asynchronous courses to K-12 school districts throughout the US. Skilljar allows us to create master courses, which we can then clone and customize based on customer needs and wants. We also use Skilljar to auto-deliver pre-created courses to our SMB and Mid-Market accounts. <br>With Skilljar, we are also able to easily collaborate and edit content with our asynchronous working group.
- Ease of navigation
- Easy to create content
- Ease of cloning courses
- Offer different question types
- Offer an in-platform SCORM
- Add AI features
December 08, 2023
Skilljar - Transforming Customer Education for Success
Skilljar's Customer Education LMS Platform has been an absolute game-changer for our organization. We've been using it to tackle several business problems related to customer education and training, and I can't stress enough how beneficial it has been for us.
First off, the platform has been instrumental in streamlining our customer onboarding process. Before Skilljar, we struggled with inconsistent onboarding methods, which often led to confusion among our customers and new hires.
With Skilljar, we've been able to create structured and engaging onboarding courses tailored to our customers' needs. This has significantly reduced the time it takes for our customers to get up to speed with our products and services.Another huge win for us has been the ability to scale our training efforts efficiently. As our customer base grew, it became increasingly challenging to deliver consistent training experiences. Skilljar's platform allowed us to create a centralized hub for all our training materials, making it easy for us to update content and ensure that everyone gets access to the latest information. This scalability has been a lifesaver for our team, allowing us to focus on creating valuable content rather than worrying about logistical challenges.Moreover, the analytics and reporting features have been invaluable. Being able to track learner progress, engagement levels, and course effectiveness has provided us with valuable insights.
We've been able to identify areas where our customers might be struggling and refine our courses accordingly, leading to better learning outcomes.
In terms of the scope of our use case, we've fully integrated Skilljar into our customer success strategy. From basic product tutorials to in-depth certification programs, we've utilized the platform extensively to cater to the diverse learning needs of our customers.
It's not just about training; it's about empowering our customers to get the most out of our products and services.
- One of the things that struck us immediately was how intuitive the platform is for both creators and learners. The interface is clean, easy to navigate, and doesn't overwhelm users. This simplicity has been key in ensuring that our customers have a seamless learning journey without getting lost in a labyrinth of menus and options.
- Skilljar's analytics dashboard is a goldmine. It provides comprehensive insights into learner behavior, course effectiveness, and engagement metrics. Being able to track progress, identify popular courses, and pinpoint areas needing improvement has been invaluable for fine-tuning our training programs.
- This platform plays well with others! The seamless integration with our CRM and other tools has been a huge plus. It allows us to maintain a cohesive ecosystem and ensures that our training efforts align seamlessly with our broader customer success strategy.
- Skilljar makes it a breeze to create engaging and interactive content. From videos and quizzes to downloadable resources, the platform offers diverse options. The ability to customize content based on different customer segments or learning styles has been incredibly valuable for us. It's like having a toolkit that allows us to craft tailored learning experiences without the need for coding expertise.
- While the platform is mobile-responsive, optimizing the mobile experience further could enhance accessibility and convenience for learners accessing courses on various devices. This could involve refining the interface to ensure a seamless and consistent experience across different screen sizes.
- Although the platform supports some collaboration features, expanding on this aspect would be valuable. For instance, incorporating discussion forums or live chat functionalities within courses could foster a sense of community among learners and encourage peer-to-peer learning.
November 17, 2023
Excellent tool for small companies wanting to grow
I'm sort of in a hybrid role of managing student/course management and engineering the design for the platform. I was initially tasked with rebranding our Skilljar domain to match our company branding. I was pleasantly surprised to find that the platform was well documented and provided me with plenty to go off when it came to things like CSS/Javascript/HTML. Our company has a small development team of just 5 engineers that manage four web applications, including our Skilljar LMS. The platform certainly empowers me to do alone the amount of work that would take a much larger team of engineers and support. For that reason, Skilljar is worth it!
- Documentation
- Support
- Scalability
- Features
- More clarity for where to apply CSS/HTML styling
- More flexibility for styling coursebox layouts
November 16, 2023
Great tool for customer education
We use Skilljar to support our asynchronous professional learning. This provides educators the opportunity to take professional learning during the time period that works for them and allows us to see completion metrics regarding who engages in our courses.
- Provides analytics for us to see customer engagement and completion
- Responsiveness of employees to dig into particular use cases and help problem solve
- Allows us to customize content to fit our product and our customers
- Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
- Features that allow for the translation of content to allow access to content across languages.
- Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.
I run our partner enablement program, which has me using Skilljar every day. We have a partner certification program through Skilljar that integrates directly with our application. Users follow step-by-step instructions in our Academy (Skilljar frontend) to configure use cases in our software. Once a module is complete, users click a verification button in a widget within our application. This triggers a work check to see if they configured the use case correctly. Upon a successful check, our application calls into Skilljar API to unlock the next Module in the Academy. Skilljar is super easy to integrate with for this purpose. The API documentation is great, and the customer support is superb.
- Integration
- API documentation
- Certification programs
- Create certificates in format other than PDF.
- More / better analytics.
- Faster ticket response.
September 30, 2023
An easy choice for an excellent LMS.
Score 10 out of 10
Vetted Review
Verified User
We implemented Skilljar's LMS in February of 2021 to provide self-service training for our customers. Our Academy comprises several catalogs tailored to the needs of Developers, Product Owners/Administrators, and End-Users, offering comprehensive guidance on implementing, utilizing, and optimizing the use of our platform. Skilljar is the solution for effectively scaling our customer onboarding and ongoing education efforts.
Before adopting Skilljar, we relied on weekly webinar training sessions, which, while effective, had limitations. The webinars were not always accessible to customers at their preferred time, and the content was sometimes mismatched where customers were within the onboarding/adoption lifecycle with us.
Skilljar has been essential in overcoming these challenges; it's easy to use, and the support I've received is unparalleled. We average over 1K students monthly and have received fabulous feedback on our content and Skilljar itself. Since launching, I've consulted several customers wanting to start their own LMS, having been inspired by our own Skilljar academy.
Before adopting Skilljar, we relied on weekly webinar training sessions, which, while effective, had limitations. The webinars were not always accessible to customers at their preferred time, and the content was sometimes mismatched where customers were within the onboarding/adoption lifecycle with us.
Skilljar has been essential in overcoming these challenges; it's easy to use, and the support I've received is unparalleled. We average over 1K students monthly and have received fabulous feedback on our content and Skilljar itself. Since launching, I've consulted several customers wanting to start their own LMS, having been inspired by our own Skilljar academy.
- Self Service and Self Paced user experience
- Alleviated team bandwidth and improved the scalability of learning content.
- Easy platform customization without needing coding SME
- Accessibility features - it would be awesome to have a closed captions tool for video lessons for those who do not have software that does that.
- Custom Dashboards in Analytics
- Additional Event extraction options
December 30, 2022
Solid LMS with Good Customer Service
Skilljar allows us to host content for self-paced courses that are relevant and accessible to our audience. It also includes integrations with Credly that supports our badging program. The provided analytics allow us to make informed decisions about next steps. There is also a high degree of customization available to suit the interface to our needs.
- Integrations with Credly and Salesforce
- Code customizations
- Clean, easy-to-use interface
- SCORM content cannot open in new window.
- Data can be difficult to separate across domains.
- Engagement emails interface does not have full HTML capabilities.
- Quizzes have a limited number of question types.
December 09, 2022
Intuitive and Flexible Online Education Platform
Skilljar Customer Education Software allows us to efficiently create and present content to our customer base. We've used the product to create a high-quality eLearning resource for our clients. We can add new content and modify existing content whenever needed with minimal effort. By offering our instruction via online training, we can reach a much broader audience and our customers can get trained on their own schedule.
- Intuitive--once you have a baseline familiarity with the software, it's very easy to use
- The support team is exceptional--we've had some truly outstanding CSMs
- Flexibility--Skilljar makes it super easy to restructure the site, modify existing content, etc.
- We've had one particular outstanding ticket for quite some time now
- There are some features that require custom code--it would be nice if this was a built-in functionality
- More flexibility to make widespread changes. Sometimes we have to go into every single course to make a change
December 09, 2022
Skilljar Review - to buy or not to buy?
Skilljar Customer Education Software is our primarily LMS that is used for both internal and external enablement. We use it to support customers who want to learn how to use our solutions at scale. Some trainings are paid (live) and all elearning is free. We utilize storyline to implement our rise content into the LMS through courses and learning paths.
- Email communications after course completion
- Creating course shells rapidly and duplication
- User management
- Course surveys and feedback collection is an area of opportunity
- Inability to send communications post completion of learning paths
- Inability to manage user interface of the LMS
December 09, 2022
Simple, user friendly and very powerful platform
We were looking to replace our current LMS because it's very limited and not user-friendly. We were looking for a customer training LMS to integrate it with Salesforce and gather metrics to show ROI. We ended up choosing Skilljar Customer Education Software not only for customers but for employee and partner training as well. We had an RFP process and they answered our questions really well, we had several discussions with sales and sales engineering and they created a sandbox experience for us. We were convinced that not only the cost was very competitive, but the platform offered all the features we were looking for. Implementation and onboarding were really fast and smooth with great help from their team.
- User friendly navigation
- Multiple content offerings
- third party integrations
- certifications
- survey analytics
- non graded quizzes
- group management
Score 9 out of 10
Vetted Review
Verified User
It's comprehensive LMS platform. We use Skilljar Customer Education Software to train our remote team. Our event projects are held in different geographic locations and we hire locals for some sectors, but they should learn first and we do it via the help of Skilljar Customer Education Software. The facilities of this platform have been very good for our team learning and training
- It support external and internal employee training
- Payment Gateways
- Fast indexing our contents and SEO friendly
- Analytics and reporting should be more user-friendly
- Integration missing Google Workspace and Microsoft Teams
November 23, 2022
Does the job, and growing!
Skilljar hosts our customer facing self-study content, and is our ILT / VILT interface for all official training and certification. We host videos, text, and SCORM content. We also use ILT to integrate with CloudShare for labs during both self-study and live courses. The product serves all of our customer base and product partners. We've had exemplary success with support and customization tips. We've had limited success with certifications due to "limitations" with their quiz structure compared to some of the more professional testing platforms. Uptime is fantastic. ease of implementation was fantastic. I've really enjoyed as well the product growth - they seem pretty responsive!
- Hosting content
- Customization of the Interface
- Quiz / testing options. Question types are limited and it'd be nice to be able to customize the interface for the company "look"
- API expansion will be nice. For instance, creating new ILT events is not currently possible via API. They're expanding API though so I have hopes.
- Paywall management. We had to work around this with 2 domains to avoid a lot of custom coding.
November 23, 2022
Skilljar customer education software is well suited
Problem was for training and educating employee for many things. Wanted to have Tool to do so that's where we started searching on internet and came to know about this Tool and has good rating as well. Consulted user to check fir this Tool which will fulfill there demand with solving purpose
- Training
- Education
- Knowledge
- Na
- User friendly dashboard
- More pictorial
Skilljar Customer Education Software is used to provide technical training to customers and staff members.We provide presentations, videos, and online laboratories.We cover all of the goods and every internal and external audience, therefore the scope is pretty broad.We integrate the program with salesforce, and it offers analytics and reporting.
- Great Assistance
- Simple to use and edit for the entire team
- There are many different kinds of content to pick from to make learning truly well-rounded.
- More freedom in how courses display compared to catalog pages. Although it's not ideal, we kind of "hack" the system to make it appear to learners
- Lessons cannot be copied into multiple courses in bulk because there are no bulk actions.
November 23, 2022
Great tool for you scaleable team!
We implemented Skilljar Customer Education Software to help our customers successfully onboard and deploy our platform. We went from not having any way to track usage or identify areas of risk and opportunity to having a wealth of knowledge for us to identify potential churn customers and make the onboarding experience more personalized. Skilljar was amazingly easy to implement and maintain, especially since I am a team of one. The cost was also within our budget, and the tool is scalable as we grow our training and education programs.
- Ease of Use
- Integrations with third party tools
- Scalable
- Analytics
- Unified dashboard experience
- Less reliance on HTML and CSS
April 07, 2022
Great LMS for customer education
Skilljar allows us to scale customer training as we grow. Before, we relied on CSMs training each customer 1:1. Now, we're saving hundreds of hours by offering on-demand e-learning.
- The UI is very sleek and easy to navigate from the learner's perspective.
- Great implementation and customer support.
- Helpful out of the box integrations.
- Great community.
- No preview or testing capabilities-- getting around this requires a ton of unnecessary duplicative pages and courses.
- No bulk actions, so copying lessons into multiple courses is extremely tedious.
- Learning paths are missing a lot of functionality that standalone courses have.
- Doesn't integrate well with Rise360 and other authoring tools.
November 24, 2021
Skilljar Review - Customer Education Leader on a SaaS Marketing Team
We use Skilljar as our LMS to power our Academy. Our Academy provides product-specific education and use case education, including new hire onboarding, internal comms, and product enablement. Our Academy aims to solve problems across the entire customer journey, with a heavier emphasis on easing onboarding friction.
- The folks at Skilljar are all pretty great, our values closely align.
- The annual conference is spectacular and probably (definitely?) the best Customer Education conference available.
- It would be great to drag and drop lessons from one course to the next. There's some work to be done with content authoring.
- Our education is free, and often customers will ask if we can provide SCORM packages for our courses. Skilljar doesn't provide this functionality. :(
November 23, 2021
The Skilljar Advantage: People, Technology & Process
Score 10 out of 10
Vetted Review
Verified User
We use Skilljar to host online training content for both our employees and customers. Prior to the global COVID-19 outbreak, the vast majority of our training was done in person, but once the pandemic hit, requests for in-person training ground to a halt while the demand for engaging and relevant training content accelerated. Skilljar has empowered us to continue meeting the training demands of our growing customer base without the need to travel.
- Skilljar provides a hassle-free implementation that won't take a year and a half
- Every Skilljar employee - from their co-founder, Staci, to the account executive supporting your business - possesses a true passion for customer education.
- Their platform provides me with all the functionality and features I need, and none that I don't.
- More robust custom report building capability
- Enhance the WYSIWYG editor for category pages
- Make it easier to create quizzes and surveys
November 18, 2021
Great vendor, even better partner
Skilljar is being used by the Customer Education team which I am a part of. We use it to have a centralized place where all our learning content is stored. Our customers navigate to our academy to consume the content and we also host our custom workshops on Skilljar as well.
- Customer Success
- Support
- Implementation
- Listening to feedback
- Stronger partnership with the verniers they work with so integrations can be more robust
- Building out new functionality wuciker
November 17, 2021
A great fit for our small team
My company implemented Skilljar to increase scalability in our training and client success operations. The content development and platform administration is currently a 1-person job, though we are working to expand our Education and Training team in the coming years.
- Low-code, user-friendly interface
- Very responsive and informed client support throughout implementation and beyond
- Great analytics insights into user behavior
- I'd love to see more ways to increase lesson interactivity, without requiring advanced knowledge of instructional design authoring tools
November 16, 2021
Create Champions
Used to train our customers. Used by the customer experience team, but all departments will use it. Used as an added value in sales. Automates onboarding process. Create learning paths for advanced learning. Create new product champions. Get customers to use our product properly. Get customers using our advanced features.
- Great implementation team
- Amazing product training
- Easy course management
- Customization
- Quizzes could improve
- Easier ways to navigate back to the home page
November 16, 2021
Skilljar: Worth It But Sometimes Limited
We currently use this to educate our customers on how to use our product, including self-paced onboarding. It allows us to asynchronously educate users without having to invest as much live trainer time. It also allows us to properly manage users from different organizations. I'd love a few LMS improvements (like accepting more file types for courses, as it only accepts SCORM 1.2), but our overall experience has been great.
- Easy content uploading
- Easy interface
- Fantastic support and customer success team
- More file types for course content (like tincan)
- Better user management (subgroups)
November 10, 2021
Love Skilljar, but not yet sure on ROI
Skilljar is used at an enterprise scale with customers in the education profession in our company to train teachers how to use our products. It's specifically used for one product at the company and another LMS is used for training on other products. This solves a business problem by easily connecting to Salesforce and our own platform to onboard customers and educate them on the uses and benefits of the product and how to best utilize it, helping to make implementations of the product perform better.
- Connects to most other platforms that your company uses like Zoom or Salesforce.
- Provides easy to use features for the customer and the user.
- They constantly improve the product.
- Needs more social learning tools like discussion boards and points or emblems.
- Analytics do show usage in a few different ways but they are clunky reports.
November 05, 2021
Skilljar, an internal and external LMS
We use Skilljar for company-wide employee training including onboarding and training created in partnership with subject matter experts. We also use a 2nd Skilljar domain for client-facing training.
- The ability to store videos and include them as part of training.
- Simple themes help with company branding.
- Learning paths to group courses together.
- It would be nice for a learner to instantly know which courses they are enrolled in.
- Analytics are decent, but I rely on other data management tools to share with others.
- It would be great to be able to include rich media files such as videos inside of text lessons.
November 02, 2021
Great Implementations Lead to Great Experiences
We use Skilljar as an education portal for software customers as a subscription offering. We have some free content available for all customers and prospects. We also have a separate domain for partners to engage and learn about our products. Skilljar is specifically used for both on demand and live training.
- Live sessions are easy to manage.
- Student administration.
- Great help pages.
- More analytics without have to purchase data connector.
- More flexibility on page design without heavy code snippets.