Skype for Business Reviews

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Score 7.8 out of 100

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Reviews (1-24 of 24)

Sarah Bandy | TrustRadius Reviewer
September 17, 2019

Skype is THE Business!

Score 7 out of 10
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Verified User
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Skype for Business is being used by our organization to link up Board Members and staff during off-times between meetings in order to have productive conversations and drive forward points on our Strategic Plan. We signed up for Skype for Business in order to have an effective communication tool that supported multiple users.
  • Skype for Business can support large meeting numbers.
  • Skype for Business is newly refreshed and has very little lag time.
  • Skype for Business effectively integrates with existing Skype users.
  • I think the Skype for Business mobile capabilities could use a few small updates, as we have run across a few glitches that may just be due to connectivity issues.
  • File sharing is slightly clumsy but we have gotten the hang of it as a team.
  • That's it! Skype for Business is pretty great and easy to use.
You may be wondering why to choose Skype for Business and pay for Skype when there is also a free option. The free Skype doesn't come with features that would be helpful to a big group as it only has the capability to connect less than 25 participants in any one meeting. If you have a large group of employees that need to meet, Skype for Business is definitely worth the upgrade.
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Molly Terbovich-Ridenhour | TrustRadius Reviewer
October 22, 2019

Skype Business Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
Meetings with colleagues who work remote. Issues only involve those that are not technology proficient.
  • User-friendly
  • Clear connection
  • Dependable
  • Skye for dummies (tutorials)
  • Recording sessions
Board or committee meetings are great. However, full staff meetings with a large group in one room don’t always work.
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Chris Lesner | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
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We use it to have meetings with people outside of our company via phone, screen-share and video. The goal is to make it feel like everyone is in the same room and be able to work remotely from one another with much more ease than if we did not have it.
  • Easy to use screenshare capabilities.
  • The clarity in sound when on the phone.
  • Allows for a nice chat function.
  • Complicated for external users.
  • Need to download software to use the screen-share technology.
  • Seem to need to redownload fairly often.
If you have meetings that need to bring a lot of people into a conversation via phone or video, it would make sense to use Skype for Business. If you are already a Microsoft user for your email/calendar, the integrations with the calendar are extremely helpful, as every meeting has a default way for people to connect.
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Savannah Ehrlich | TrustRadius Reviewer
September 27, 2019

Avoid Skype if you Can!!!

Score 3 out of 10
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Verified User
Review Source
We no longer use Skype for Business as we have switched to Zoom. In a past job, Skype/Lync was very beneficial and we did not have as many problems. However, with my current company, and Office 365 setup, I was in a constant battle with Skype. Half of the time, audio would fail. The other half, video would fail. Sometimes the phone integration would fail. It was always a battle.
  • Ability to chat (now taken over by Teams)
  • Connectivity/Quality Issues
  • Not User Friendly
  • Device connection is difficult (external mics, cameras, etc)
If budget is a severe issue, and a company already has Office 365, it may have a strength, but Zoom is still a better setup.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Skype for Business (formerly Lync) is our internal messaging system. We use this to message between departments as well as between locations across the country. It's easy to use and implement throughout our company. It gives us real-time communication, especially if you are on a call or in a meeting. I would highly recommend it.
  • Communication
  • Communication
  • Have had issues with using the calling feature vs. just the messaging.
Linking Skype for Business (formerly Lync) through add-ins to Outlook allows us to see when others are away or out of the office. So not only can we communicate with all across departments and locations, but we can know who isn't available as well, which is a big plus in my book.
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Anonymous | TrustRadius Reviewer
January 13, 2020

Skype is the way!

Score 10 out of 10
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It's being used by the whole organization to communicate with one another in a very quick and professional manner. Instead of sending an email, we can chat via Skype for Business with that individual and reach them much faster when trying to get a quick answer. This helps solve the communication issues with others.
  • Quick.
  • Informal.
  • Connection issues.
  • File sharing could be improved.
Skype for Business is well suited when trying to talk to another individual very quickly. Conversations through Skype doesn't have to be as formal and one is able to reach someone in a very quick manner. Sharing some quick files is also handy when utilizing Skype. It is less suited when trying to have a more formal exchange.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Our company currently uses Skype for Business for communication purposes between team members and clients when client calls need to be made. We use it multiple times a week to keep in touch with co-workers, discuss projects or current/future workloads, and occasionally speak to clients through Skype for Business when project details need to be discussed.
  • Team communication
  • Clear voice calls
  • Ease of use
  • Improved mobile features
  • Quicker connections
  • Easier video capabilities
Skype for Business is well suited for any business looking for a good platform for communicating with both employees and clients alike. It is very easy to use and easy to set up, so there's no trouble there. It's simple to understand, and it doesn't have TOO many capabilities to make it confusing.
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Anonymous | TrustRadius Reviewer
Score 5 out of 10
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Skype for Business is used as part of the Office 365 environment by each employee. It allows for low-cost communications, screen sharing particularly on a one to one basis. Business partners using Office 365 can easily be contacted through Skype for Business.
  • Presence has shown.
  • Always on for most users.
  • Uses limited resources on user computers and networks.
  • PBX integration for cloud implementation seems less straightforward particularly for an organization across different countries.
  • Crashes often.
  • Screen sharing is always a struggle.
  • Integration with cloud PBX other than a few Microsoft supported vendors.
Audio-only communications work very well. The video is fine, and sometimes we are struggling to get good resolution compared to other solutions. The screen-sharing experience has been unreliable. Room systems seem to be a struggle.
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Sohaib Ahmed Khattak - PCI QIR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Skype for Business is being used widely within my organization, and also other verticals, which are working with us. Skype for Business works brilliantly as we have conference calls on it and all of the invites work without any issues. The screen sharing on the call is a very helpful feature.
  • Screenshare.
  • Conference calling.
  • Displays the availability of an individual.
  • Some issues are faced mostly when a newer version is out.
  • Calls sometimes don't have the best quality but this could be due to a bad internet connection.
  • The multi-screen share option should be made easier to choose.
  • Multiple screens should be shown separately rather on one big screen.
As mentioned, this tool works very well in small organizations for having discussions and calls within teams. Very rarely, I have found the tool to not work well for its designated purpose. I like the process of adding a person directly to the call from an outlook invite.
Read Sohaib Ahmed Khattak - PCI QIR's full review
Alexander Palma Ibarra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Skype for Business is an excellent tool that we use to communicate with customers, suppliers and other branches of the company, through this application we can organize meetings and train staff through videoconferences for the development and training of employees.
  • Skype for Business modernizes and simplifies telephony in your business.
  • Skype for Business offers a solution for each type of meeting. Your business can host all kinds of meetings from relaxed meetings, highly interactive collaborative sessions to more formal meetings with thousands of attendees.
  • All communications through Skype for Business, especially mobile, are secure. Skype for Business has the advantage of offering a variety of technologies and services to keep the owner's data secure.
  • With Skype for Business, the basic voice concepts are all those that respond, forward, redirect, transfer, and put on hold.
  • Enterprise Voice users can call co-workers in their VoIP or organizational PBX network, and they can also call any phone number even outside their organization.
  • Before joining a video call, make sure your camera is ready. You will see how you will look, the lighting, and the environment before going live.
  • Although it can also be used from the web, the most effective is that you install Skype on your computer or mobile (and your client as well). This is usually problematic for people who are not used to using technology.
  • Use the Microsoft system completely free of charge for a trial version so companies can validate if this application meets the expectations of the company.
  • Have a fully customized videoconference room with the logo and corporate colors of the company, with the Skype for Business account.
Skype for Business is appropriate for the company because it offers a solution for each type of meeting, ideal for highly interactive collaboration sessions to more formal meetings with many attendees.
Read Alexander Palma Ibarra's full review
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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The system is used across our internal organization which has 3 geographically distinct locations in the USA. We frequently use it for conferences with vendors, suppliers, and key opinion leaders. It is intuitive to use, loads easily, and allows one to display presentations, edit same, share other information and see the various members on the 'call'.
  • Sharing presentations amongst participants
  • Participants can bring in additional materials easily, comment on same
  • Very good at graphical input
  • To avoid multiple people speaking at once and talking over each other, it would be helpful to have a hand raise function for speakers
  • Graphics can sometimes be slow in loading, so a provision for uploading presentations to each of the participants could avoid lags due to slow internet connectivity
Good for multiple site team interactions, information sharing, and joint collaborative decision making. Everyone can see/hear the same information at the same time. Comments can be made and challenged together, assuring buy-in and consensus.
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Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Verified User
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Skype for business is used day-to-day for inter-office communication alongside hosting meetings with clients or employees working remotely. It addresses being able to share screen(s) when not close by, plus troubleshooting errors that would typically be resolved when in person. It is especially helpful to "show" clients your monitor(s) without having to travel or use expensive software. It is included in our Office 365 license.
  • Ease of use -- if you can send a text message or email in Outlook, you can manage Skype for Business. Relatively uncomplicated.
  • Interconnectivity with Outlook (allows user to send Skype meeting request in an email -- embedded).
  • Given its cost (free with an E3 license of Office 365), it is a good value. If your business already has the aforementioned license of Office 365, I'd recommend using this software versus paying for another service -- for simple messaging.
  • Mobile application for iPhone and Android -- allows you to send messages remotely via a connected device.
  • Ease of joining calls with audio/phone -- the ability to join a meeting with a call-in number is exceptionally tough. Typically we have to resort to calling the individual directly versus having it hosted on Skype.
  • Implementation with non-users -- if a client does not have Skype for Business, it can be difficult to arrange a meeting with screen sharing, etc.
  • Apart from the basic messaging feature -- the voice, video, and screen sharing functions are often flaky. Low dependability and ease-of-use (for advanced features). Ad hoc meeting generation is also daunting for an infrequent user.
If the software is already included in your Office 365 license (E3 and above, I believe,) I'd use Skype for Business because it is based on your Microsoft directory -- easy to manage for IT and just another added (free) program via the vendor. It is definitely useful for mere text messages when communication does not warrant an email or phone call. It is not appropriate if you do a lot of virtual meetings/presentations -- the ease of use is troublesome. I would also not recommend it for virtual meetings wherein you do not know if the outside client/contact has Skype for Business.
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Ryan Blodgett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use video conferencing to connect our doctors to their patients and out of all the product we use, Skype for Business is a definite leader among a plethora of options. We have to use and/or have used most of the products out there due to the different requirements at each location and if asked I'll recommend Skype for Business every time.
  • Great audio / video
  • Easy to deploy and manage
  • Secure
  • Pricey
  • Copy & Paste of screenshots into the IM tends to freeze the program
This is a professional level product so it's best for larger organizations. For small organizations and/or personal use, I'd recommend a different option.
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Mechelle Timmons | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
We are a small start-up and tried to drink the Microsoft Kool-Aid by going with Office 365 for Business, which Skype for Business comes with. We really wanted to use this tool for our phone (VoIP) and team/customer chatting. We spent numerous hours trying to figure out how to get business and individual phone lines. Skype for Business is not set up that way, there was a workaround that we could have implemented but it was very confusing and the time and the expense was not worth the headache.
  • Chatting - very easy to chat with internal teams and external customers that have a Skype account.
  • Outgoing phone calls - worked fine.
  • Screen sharing - worked well internally.
  • No way to receive external phone calls unless they have a Skype account. This was a deal killer for us.
  • No way to schedule meetings with customers and share screen if they are calling in from an external number - they must have Skype and you have to be connected.
If you are a company that doesn't need to receive external phone calls from non-Skype users, this would be a good fit for you.
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Mandy Cramer | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
I use Skype for Business at the request of a publication client who uses it to communicate with his team which includes me, the designer, editors, authors, marketers, etc. Skype has been essential for our meetings since we are all located all over the United States. People can enter the calls via voice or video and it can recognize who is talking based on the microphone in order to let you know who is speaking in case they are not visible on video.

Another nice thing is it's compatible on Windows and Mac devices, whether it's a computer or PC, tablet or smartphone.
  • Device compatibility is excellent between all the different types of technology we have nowadays. You can patch in via smartphone, PC, Mac, or tablet.
  • Skype is a familiar brand so most people can easily navigate the app whether they've used Skype for personal or business.
  • It's great for people in different time zones so they can all connect at the same time to make plans and follow through.
  • If two people are competing to speak, there can be issues with distinguishing who is talking as it will lower the sound of the quieter voice.
  • If you're using the app on mobile and there are connectivity issues, it sometimes boots you out completely which can be frustrating and difficult to jump back into the call.
  • Because Skype for Business is separate from regular Skype it is a little annoying to have to maintain two accounts. Especially if some of your clients are also personal contacts.
Skype for Business is great for solving the quick issue of communicating with a team, especially if the team can't meet in person. Since the teams I work with are located all over the US, sometimes overseas, it is essential that we are able to get on the same page when planning for our current and future projects. We don't use all the capabilities of Skype for Business to be honest, but that's probably partially because it's not the best program for supporting multiple key features that other apps do better.
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Jakub Wilk | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It's used by our whole organization and also with our customers and potential customers. We mainly use Skype for Business with Outlook to plan online meetings and also to make online meetings with potential customers. Last month I think we made more than 20 meetings like this and I think that we will have more and more like this.
  • online meetings with customers
  • online meetings with potential customer
  • share screens with customer
  • share videos
  • usability to set up new online meetings
  • usability to [collaborate] and see all my colleagues within my team
  • make group talks
Skype for Business video conferencing is well-suited for all sizes of companies, especially those that are current Microsoft customers. Companies can use Skype for Business video conferencing as a stand-alone tool, installed on a computer or as a web-based solution. As a web-based solution, it is very good to contact customers that don't have Skype for Business.
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Greg Golding | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Review Source
Solarus uses Skype for Business for the most part in regards to instant messaging. All members of our organization have the program and we use it to communicate with each other instantly. It is most essential to the engineering team and they use it more than anyone else. Sometimes we use the group chat feature to get a message across quickly that needs consensus from other users.
  • Instant messaging with members of the organization
  • Integration with Outlook
  • Ability to quickly send photos, files, and information
  • Video chat option
  • Adding users can be a pain
  • Mobile application is annoying in terms of the chat history and order of latest chats. The app in general is quite cumbersome.
It is definitely a good product for a company who is looking to utilize instant messaging within their organization and has Outlook to integrate with it. It is best for a service organization who needs to be able to communicate internally often, fast and effectively. We are a service organization so it works very well for us.
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Jane Bell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I work mainly from home or mobile throughout the UK. I had a problem with 'just a quick question' from clients and buyers at strange times of the day. Quick questions never turn out to be so, especially when they are immediately followed by another 'quick question' from another client.
The problem I had was that mobile numbers although convenient don't look professional on their own and some forms I filled in would not accept a mobile number and wanted a landline.
Skype addressed these problems, one being a landline registered to a Nottingham area code and the other being the ease to take messages while I'm on the road and call from my 'mobile landline' number wherever I may be in the world.
  • Manage separate employees account numbers
  • Using Skype answerphone to never miss a call.
  • Take my 'mobile landline' number with me wherever I go.
  • Easily budget your monthly costs
  • Dashboards are a little clunky, sometimes hard to find where you need to be
  • Doesn't always warn you when your Skype in number is about to expire
Takes messages for me while I'm out on the road, is like a mobile but with a landline number, my number is registered to a major city. Easy to budget, not so good in poor internet areas. Uses a lot of processor memory on my PC. Good to budget on calls per month
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Paul Jennings | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I've been using Skype For Business (formerly Microsoft Lync) for over 5 years as one of the main communication tools for our business. We use it throughout our business to communicate between staff, project members and also clients over the Internet.

Primarily we use it for voice communication, but we regularly use it host live presentations and online meetings with our clients. It's a professional and valuable tool, which we use extensively to communicate effectively with clients and business partners in other countries.
  • Good clear, reliable, online conversations.
  • Online meetings and conferences.
  • Easy to use, integrates with Microsoft Office software.
  • Currently you can only assign telephone numbers to Skype For Business users in 5 countries. We need support for our country, so we can consider replacing our PBX!!!
  • Out of the box, integration with VOIP hardware.
  • More online PBX functionality. e.g. ability to set up incoming call queues, routing and messages.
It's great across large organisations with offices in many countries. The upcoming online PBX functionality will potentially save a lot of costs for small businesses.
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Nikolay Nikolov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Skype for business has been especially useful for my freelance work as a Financial Administrator. It is the primary channel of communication between me and the rest of the team, based in Barcelona, Spain. Skype for Business is incredibly easy to use and online meetings with increasing number of members have never been simper. Me and my virtual colleagues use it from our PCs, tablets and phones for instant messaging and video conferencing. And I don't even need to be in the office or in the same country.
  • Simple to learn and use
  • Microsoft Office shows if my colleagues are working on the same document
  • Wonderful for sharing your screen, presenting and hosting calls
  • Ability to share files
  • Video performance and sound shaky at times but not very often
  • The software needs improvement on mobile devices
Skype for Business is well suited for many businesses that can't afford more expensive software. Me and my colleagues use it to communicate and discuss important matters on a daily basis.
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Mike Muhney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our company is geographically dispersed globally. Communication, as we all know, is essential, and doing so while also being able to "see" everybody provides a near-real experience of everyone being together - the visual body language, the camaraderie, etc., - that goes a long way toward cementing a team orientation and culture.
  • Better cooperation as a result of visual queues.
  • Greater sense of being together.
  • It beats simple audio communications.
  • Really can't think of any - our company absolutely loves it!
Anytime you can't all be together, it bridges the geographic gaps.
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Sara Aldworth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Skype for Business across our organization to make it simple for our team to IM, call each other or present our screens in virtual meetings. Since it is rare for us to all be in the office at the same time, Skype for Business makes it easier for us to collaborate.
  • I keep the Skype for Business window up and on all day, so it makes it really easy for me to see who's online and available - just one click and I can IM or call a colleague from my computer.
  • Being able to share my screen and being present during meetings is also simple - it makes working from home seamless.
  • I also like the integration with Outlook. I can schedule meetings right from the Skype for Business window.
  • I just recently realized I could record a meeting with Skype for Business. I like that feature but had to go looking for it when I thought it would be useful.
  • On occasion, I've seen colleagues drop off of Skype for Business calls. Not sure if that was due to their own connectivity issues or Skype itself, but that can be frustrating for all parties involved in a meeting.
Skype for Business works for our internal team and we've had some success with people outside our organization using it to connect with us. The challenge we've found when inviting someone outside our organization to Skype with us on a meeting is their inability to share their screen. Not sure why this bug happens, but until we sort it out, I think Skype for Business works better for our internal group.
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Marco Poletto | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have dislocated offices, two in different UK cities, one in Holland and several in USA. Skype for Business helps us to reduce the distance gap. We organize weekly meetings and keep in touch each other to better coordinate our work.
  • Reliability
  • Diffusion of the software (it's hard to find someone that doesn't have it installed)
  • Brand name (it's even harder find someone that, at least, knows it so let him install takes a second)
  • Codec for audio quality and it's lightweight.
  • The terms and license. Open software is always a good thing, or at least open protocol.
  • A decent Linux client.
I think is really good to improvise a meeting at the last second. For example a meeting for a quote or a presentation from (or for) another company. The big user base helps to reach a "communication established" really quickly with all the participants.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Skype for business is used accross the company. It enabled us to to communicate more easily, reducing the need for emails and phone calls and allowing urgent matters to be dealt with quickly and brought to the attention of the relevant team members quickly and easily.
  • Allows quick communication with faster responses than waiting on email replies
  • Reduces the amount of time spent on calls
  • On a Mac we can't currently get skype to save a chat history, which would be useful.
  • We have had issues where some users have not been able to use the software on the first install and have had to reinstall, which is obviously inconvenient.
  • It would be good if you could integrate with existing skype, and have a business section.
Appropriate for cutting down time spent on the phone in split offices. Good to keep the team in contact and for fast responses. Wouldn't recommend if you have a team that is inclined to spend time chatting on it.
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Feature Scorecard Summary

High quality audio (117)
High quality video (112)
Low bandwidth requirements (109)
Mobile support (81)
Desktop sharing (117)
Whiteboards (71)
Calendar integration (107)
Meeting initiation (114)
Integrates with social media (50)
Record meetings / events (89)
Slideshows (62)
Live chat (109)
Audience polling (50)
Q&A (44)
User authentication (83)
Participant roles & permissions (89)
Confidential attendee list (66)

About Skype for Business

Skype for Business is part of Microsoft’s 365 suite offering and provides an IP PBX for online messaging and web conferencing. It includes features such as live streaming meetings, dialing into conference calls, and the ability to make, receive, and transfer calls via a computer or mobile device. It offers a free version of its service with basic features, and a licensed version that offers its full suite of tools.

Previously, Skype for Business integrated with Skype for Business Server to provide a complete, unified communications offering. However, in 2018, Microsoft announced that Microsoft Teams would eventually replace Skype for Business.

Existing users of Skype for Business can continue to utilize its software, and it is available for download, however, Microsoft itself recommends that potential users looking to work with Skype for Business, should purchase Microsoft Teams instead. Features of Skype for Business are being incorporated into Microsoft Teams, and Microsoft Teams includes many features that Skype for Business does not. However, users of Skype for Business can still use it alongside Microsoft Teams.

Skype for Business’s key features remain, such as its support for PSTN conferencing, video and audio recording of calls, and screen and computer access tool. Its support of PSTN allows for its users to connect their conference calls using their phones. These same calls can support up to 250 users.

Categories:  Collaboration,  IP PBX,  VoIP,  Web Conferencing

Skype for Business Technical Details

Operating Systems: Unspecified
Mobile Application:No