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Overview

What is Skype?

Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to…

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Recent Reviews

Great for one on one

6 out of 10
October 18, 2023
Incentivized
It has allowed us to connect with our team members around the world in one on one scenarios. It is helpful to be able to see them face to …
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Call on a budget!

8 out of 10
November 09, 2021
Incentivized
We use Skype, to conduct and monitor all our Sales calls and reach out programs, It is used primarily by our sales, product/Ops, and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 17 features
  • High quality audio (131)
    7.9
    79%
  • High quality video (129)
    7.8
    78%
  • Desktop sharing (114)
    7.3
    73%
  • Low bandwidth requirements (126)
    6.4
    64%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Skype?

Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

What is PanTerra Networks?

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content…

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Product Demos

Skype Video Call Demo Video (No Audio)

YouTube

One Chat - All in one Messenger for WhatsApp, Fb, Skype & more

YouTube

Designing a Drawer / Sliding panel in Winform App C# (Skype Demo)

YouTube

Skype on Symbian Video Demo

YouTube

Demo of Skype for the iPhone

YouTube

Sony Xperia M Skype Video Call Demo - Front Camera Quality - PhoneRadar

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.4
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

6.9
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

6.7
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.7
Avg 8.4

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.3
Avg 8.3
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Product Details

What is Skype?

Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes instant messaging, audio and video Skype-to-Skype calls, the ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people. During video sessions, users also have the option to share their screen with other participants. Other distinctive features include background blurring, voice and text translation, location share, conversation search, and integration with Microsoft's Digital Assistant, Cortana.

This version of Skype works on phones, desktop, tablet, browsers, Alexa, and Xbox. Users can call landlines and mobile phones from around the world by paying for Skype Credit or signing up for Skype subscriptions, a monthly contract for users who only need service to specific regions. Users can also pay to have a local phone number through Skype Numbers, so that they can answer phone calls from their desktops, tablets, or smartphones. They can also send SMS text messages and share their location using the Skype mobile app.


Skype Video

What is Skype?

Skype Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.

Reviewers rate Live chat highest, with a score of 8.4.

The most common users of Skype are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2600)

Attribute Ratings

Reviews

(51-75 of 136)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are a small business with a global reach, and as such we need the ability to reach people around the world--colleagues, business partners, and customers. Skype is a tool outside of email, for more personal connection and conversation. Less formal than a Zoom or email, Skype definitely feels like a conversation rather than a meeting.
  • Chat/messaging feature is great. It's a replacement for texting.
  • Audio quality of calls is good.
  • Contact list is useful and you'll know if someone is online or not.
  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
I use Skype for business contacts--typically with folks I don't have an established relationship with. It's less invasive to send some Skype messages than to text, you know? Navigating contacts is really easy on the desktop app, and calling Skype to Skype is pretty easy. I do find with calling via Skype, it's more formal than a phone call in that most people don't pick up a Skype call out of the blue--you arrange it beforehand.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Skype is an essential tool that we use when having board meetings with our small non-profit organization. It is [an] application that almost everyone has used or currently uses elsewhere and provides a cross-platform reliable way to get all of our people together to have [an] important discussion.
  • Cross-platform support is excellent. Everyone has their personal preference on ways to join meetings whether it be iPhone, Android, Windows, Mac, etc. it always just works.
  • Highly reliable and [of] good quality. I have very rarely had any issues with poor video quality or disconnects and suspect the times I have were issues with personal internet rather than Skype servers.
  • Other platforms create an all-inclusive solution for meeting organization and communication. So depending on the complexity of your needs looking to products such as Teams or Slack might be of interest.
Depending on the complexity of your use case Skype could be a great solution. Small teams with only a video conferencing/messaging need would be greatly served by Skype. However, there are more robust applications out there that address a lot of complex problems. The bigger your organization the more I think Teams or Slack become more beneficial.
April 21, 2021

Skype Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Skype is one of the best software programs currently used by our organization. It allows us to communicate better with each other. The interface is very friendly and easy to use all around. With recent updates, all of the bugs and issues before are no longer taking place. Skype is the way to go!
  • It is perfect for a video conference.
  • Skype provides and instant messaging service.
  • The ability to share screen during a call.
  • Skype is a main target for hackers.
  • It is not safe for kids.
Skype is best for a conference call with work-related topics. Or simply a quick reunion with colleagues and go over the main points of the day. [It's] accessible when in terms to screen sharing and the ability to send messages during the calls. At the moment I [can't] necessarily find a scenario where Skype is less appropriate.
April 09, 2021

Skype - End of an Era

Score 3 out of 10
Vetted Review
Verified User
Incentivized
We were using Skype as one of our quick messaging tool for in-house use. The other tool that was used for instant messaging at the time was Slack.
Skype was in use for the whole organization - meaning that across all the subsidiary nations and the group employees were reachable there.
It was connected to our work e-mails so very easy to reach the person you wanted.

We discontinued using Skype in favour of Slack
  • Quick message colleagues
  • Quite easy to set up videomeetings
  • Kind of difficult to manage if you have had many conversations
  • The UI feels dated and unimaginative
  • Some filetypes are struggle to upload in chats
  • Struggles with audio and video meetings
In 2021 I would not recommend Skype over other quick messaging tools to [anybody].
Yes it was one of the founders of this type of communication but there are many alternatives on the market that offer more intuitive or more functional messaging solutions.

There is trouble with quality and reliability of the video and audio features and it just feels old & not cool
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used across the company and we use it multiple times a day. Smooth working and easy to use. Every user has a unique meeting ID and password if hosting. It can be set up to automatically call you as a meeting participant when joining a meeting.
  • Phone calls
  • Conference call
  • Online meetings
  • Presentations
  • Slow connection
  • Display list of phone commands
  • Auto mute non speakers
  • Automatically turn off meeting entry/exit announcements for 20 or more
Most common web conferencing product used and employees most likely familiar with the use.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Currently our organization uses it for chatting chatting back and forth and sometimes to do video calls. We still use Zoom since we have meetings with outside companies as well but within we are able to use Skype if we want. As for problems we can say it doesnt seem to compete with Zoom. Since zoom is only camera, it has more functions for video feeds. It also seems that Skype uses more bandwidth or requires better speeds as we do get latency from some of our users with slower net speeds. Im not sure if this is the case but they seem to only have these issues with Skype and not Zoom. Overall as a chatting function, Skype does the trick. You can have private conversations as well as have many open conversations at once. You can send files, videos, sound files, etc. You can even delete messages you no longer want seen and it deletes on both sides.
  • Perfect for chatting via text. Has emojis, file sharing, audio sharing, and even video sharing capabilities.
  • Good for video chats. You can do 1 on 1 sessions with a good quality video.
  • Privacy is also another important function they have. They allow for private conversations between users.
  • Ability to delete conversations with sensitive information you may not want seen by users not authorized. Can share confidential information via Skype.
  • Customizable profiles to fit your company culture.
  • Allow more options when it comes to screen sharing. Allow Skype to share multiple screens for users with 2 or more screens.
  • Allow users to take gain remote access via Skype. This would be a huge improvement and something IT departments can use for trouble shooting as well.
  • Be more comparable to Slack in regards to the chat function. Create rooms and send certain people messages in large chats.
1 on 1 conversations or performance reviews are excellent via Skype. They are private and you can be certain that the conversation will remain private. Skype doesn't have a time allotment like other programs do where you only get 30 or 40 minutes before a meeting drops. You can have a 60+ minute conversation without interruption. Perfect tool for allowing your agents to chat amongst themselves without interrupting phone productivity. Group chats are something Skype needs to improve on to be more like Slack. They should allow for dedicated rooms with the ability to call out specific people within the group. I would also like to add multiple screen viewings and remote access if that is possible. Screen share capabilities are a limited function of mostly all Video Conf software. This can give Skype a major advantage in the corporate and IT world if they allow that. They should also allow more customizable profile options with custom away messages, out of office, or overall more fun options.
Dan Talvi | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Skype has been one of the many software options that our organization has utilized in the midst of pandemic closures and limited attendance. Skype (as well as Zoom and Google Meets) have been used by various departments within our organization to stay connected with members of our congregation, facilitate remote meetings, and (at a time) was used to deliver our weekly service presentation when in-person attendance was not permitted for our facility. Skype has helped support our organization to continue our weekly operation in a limited capacity.
  • Accessible — Easy to use and navigate the user interface, even for individuals uncomfortable with technology.
  • Compatibility — Skype can be downloaded across nearly all device types, including (but not limited to) Mac, Windows, Android, iOS... even the Xbox One gaming system.
  • Microsoft Ecosystem — If you are part of an organization already utilizing other Microsoft products (e.g. Office 365, Teams, etc) Skype is part of the Microsoft line of products and will integrate easily into an existing Microsoft-based workflow.
  • Microsoft Ecosystem — While this might be a positive for some people, many organizations are not a fan of the Microsoft ecosystem. For organizations that utilize other systems, such as Google Workplace, Skype might not be the best fit.
  • Lack of Breakout Rooms (or similar functionality) — For meetings that require the ability to break away into subgroups, Skype currently does not offer an equivalent to Zoom's breakout room functionality.
  • Technical issues — (in our experience) Skype video tends to freeze mid-call more frequently than in other competitor's software. Audio will continue to be heard from from "frozen" participants, but until the affected individual leaves and re-enters the meeting, screen will remain frozen for the duration of the call.
Being one of the most well-known video conferencing software options prior to COVID-19, Skype is a familiar tool for remote video communication. Most individuals we spoke to in our organization had used Skype at least once prior to closures and were familiar enough with the interface that they could navigate the app and perform base-level troubleshooting when needed. However, since many have become more familiar with other options outside of Skype (such as Zoom and Google Meets), Skype seems to feel lacking compared to competitors in the industry. Features that have become staples in other software (such as Zoom's "Breakout Rooms") are still lacking in the most recent version of Skype. If basic video communication as a single group is all you need, this might be the best software for you due to it's simplicity. But, other options are available and they might provide your organization with additional tools that can enhance your virtual meetings beyond what Skype is currently capable of doing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our requirements for video conferencing platforms have increased exponentially during the pandemic. Skype has helped us to get back to work by connecting everyone in the organization--from the C-level to part-time interns--to work even during the lockdown. Skype is the ideal platform for us to conduct group meetings or have presentations. Even today, when we're back to our physical office, we still use Skype to connect with individuals working from home.
  • Screensharing
  • Video conferencing
  • Instant messaging
  • Cost effective
  • Glitchy app on Android
  • Customer support is slow
Skype is great for virtual team meets. It is not possible for all of our employees to work in the office due to lack of resources to adequately follow precautions in this pandemic. We're effortlessly connected to the employees working from home. It has also helped us improvise and come up with new business strategies for a post-COVID scenario.
Yurii Aliabiev | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We are conducting all main communication activities inside Skype. Both personally and in groups across the whole organization. With Skype, we are solving a lot of various communicative issues, especially during COVID-19. We have various groups inside our organization, separated by the specific department, and via Skype, we are managing all our professional activities.
  • Easy of use
  • Great connection
  • Conference call
  • Bugs with copying text.
  • Over-installation of the software.
  • PC overloading during the call.
Skype is great to use where you have at least the SSD in your computer, otherwise wait for freezing and bugs. Still, it's one of the most convenient software for conference calls. When you want to participate in business calls easily from your smartphone or join the conference using your smart TV, Skype is good option.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Skype is exceptionally a great tool to connect with your coworkers while working. The best feature I have experienced is the screen sharing capability, which helps a lot with discussing your projects online and you can easily understand what the speaker wants to make you understand. You can make group calls, add members, and send an invite by scheduling your tasks to it. Hand raise and emoticons are also available to express your feelings over the chat. The UI is friendly and easy to manage and use. Privacy shortcuts are also available. It also allows muting the disturbance in a group call.
  • Quality audio and video calls.
  • Screen sharing facility.
  • Mute disturbance in group calls.
  • Scheduling and inviting.
  • Hand raise and emoticons.
  • Sometimes slows down while updating.
  • Emoticons are somehow outdated.
I strongly recommend Skype to every type of organization as it really helps to solve your difficulties if you are not physically present at your workplace. It allows you to chat and make voice and video calls free of cost. You can schedule your tasks and meetings and users will be able to join by just tapping on a link. It offers various amazing features like conducting one-on-one sessions, feedback sessions, large group discussions and you can make all this possible just by sitting at your home. It really helped when I worked from home and needed to connect my team on a platform and discuss things, really supported balancing my work life along with my personal life. You will get 24/7 extended support; if you have any issues you can chat and contact customer support. Compatible with mobile as well as desktop devices. It allows you to integrate with many other software like Gmail, Calendar, Outlook. An amazing tool to digitally connect with your near and dear ones.
Sanjog Ghimire | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I normally use Skype to conduct online staff meetings and sometimes it is used to deal with the clients. It is used across the whole organization. The major problem that it addresses is that we can easily avoid traditional meetings and enhance easy meetings while staying at home.
  • Easy to conduct daily official meetings.
  • The emojis used in chats make conversation lively.
  • The email notification feature when we missed a message is nice.
  • Very easy to use.
  • Sometimes the video lags despite having good connection.
  • I find difficulty to share large file which should be fixed.
  • Sometime it crashes itself.
As a regular user of Skype I suggest that this is the best communication app that any office should use. It is very easy to use, so staff with little knowledge can easily operate it without any complexities. It can be used as a personal tool for communication with friends and family. It has made my online meetings very fruitful, saved me time, facilitated overseas business. I love the chat feature provided by Skype. Sometimes video freezes and lag occur but not very often. I am very satisfied with the app and I cannot find any scenarios that it would not be appropriate.
April 27, 2020

Skype Review

Score 9 out of 10
Vetted Review
Verified User
Skype is used across the whole organization for video conferencing purposes. It is also used in staff to staff communication across our branches to solve issues. This has in the past eased in communication in our organization. It has also come in as a cost-cutting actor because with the use of Skype there is less traveling.
  • It has promoted team work within the organization.
  • Cost-cutting due to less travel
  • Eased communication within the organization
  • Blurred images during a call.
  • Very high maintenance cost
  • Effective in internet enabled areas only
Skype is well suited when a customer who is very far away wants to place an order of items. In the comfort of their homes, they can communicate with the manager through Skype and give him a list of items they need, and then the manager makes a list and gives it to a shop attendant who goes ahead to collect all the items. The customer makes online payment and then the items are sent through the delivery program.
Score 7 out of 10
Vetted Review
Verified User
We use Skype to communicate and hold global meetings with each other while abroad.
  • Global video-calls
  • Making it easier to communicate with time changes
  • Free or cheaper video calls
  • Making an account takes a long time
  • Charges for some calls
  • Webex is used more
Skype is well suited for when you are calling one person who is abroad. It's harder to use for big meetings and can get pricey.
Shajae Barrett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As an English as a Second Language teacher, it is crucial to have Skype. My employer used Skype to conduct an interview with me, seeing that I was in Jamaica and my employer in China. Skype is used for interviews and as a medium to conduct classes for my Chinese students who need to learn English as a second language. Classes are sometimes held online. Skype improves the overall productivity of our company. Students are able to see you in real-time, and teachers are able to video conference.
  • Skype is perfect for video call conferencing. You are able to meet with many people at once, anywhere in the world, once you have an internet connection.
  • Skype provides an instant messaging service. You are able to leave a message for others to see immediately or at a later date. In addition, you can also create group chat for collaboration where you are able to share documents.
  • The software is absolutely 100% user-friendly.
  • Skype allowing users to share their screen while on video call/conferencing.
  • I wish it had some form of language translation for when speaking with a native speaker of a different language. But apart from that, the software is EXCELLENT.
Skype is suited when there is a terrible weather condition and you have a scheduled meeting with colleagues; instead of cancelling the meeting, you could schedule the meeting on Skype. This enables you to video conference with your colleagues. In addition, if there is a presentation you wish to show you can screen share, showing the document on your device.
Additionally, if you want to pursue a career in being an online English as a Second Language teacher, this is the perfect platform to get the job done. Students are able to see you in real-time and you are able to execute learning through screen sharing pictures, colours and other learning documents.
March 17, 2020

Runaway from Skype

Score 2 out of 10
Vetted Review
Verified User
Incentivized
We use Skype for communication with the client on voice and text chat. With Skype, because the communication is in real-time it saves a lot of effort with back and forth emailing or contacting over the phone (i.e if the client has Skype ID).
  • Video calls work great.
  • Screen share is great.
  • There are bugs with text chat history. It will not show the time correctly. The way it is supposed to show is that the latest chat is at the bottom, however, more than often the latest text chat doesn't show at the bottom but somewhere in between older chat messages.
  • It doesn't have the capability to allow call recordings if you are using Skype to call the phone number. It won't allow third parties to integrate for call recording too even if you are a business user and have Skype manager account
  • Their security is obnoxious with the Support Team not knowing what's wrong. I had one of my reps account blocked within 2 mins of renewing the account. I asked the support for help they released my account but again their system blocks it. When asked for the reason they say that the system doesn't show the reason for security purposes which is complete nonsense. Customer service is pathetic.
I live in a country where we are not allowed to use a credit card for online transactions. PayPal is my only option and that is why I am forced to use Skype. So if you are staying in a stone-age country like mine, use Skype. Also, they are pretty affordable. If you are someone looking for quality then skip Skype. They do not have call recording options and their support is the worst of all.
Score 10 out of 10
Vetted Review
ResellerIncentivized
We adopted Skype simply to communicate with workers, plus to address our client's inquiries. It manages basic communication issues. With my organization's growth, I chose to get the premium package and it turned out to be way more efficient, enabling international calls and connections among peers. I was very happy with the results and I recommend it.
  • Global communication.
  • Integration with unified systems.
  • Wider selection of accessible phone numbers.
  • Payments options.
The ability to download the application not only on your PC but on any mobile phone is great. In this day and age that technology is so advanced, and Skype follows within the leading edge of software as a provider.
We can manage to do our work on-demand making it easier to be on the go but still having contact with your team.
Tomer Nuni | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Skype is the main international communications utility we have been using to communicate with our partners and customers abroad, especially when we need to share our screens to present and collaborate.
  • Screen sharing
  • International phone calls
  • Syncing with Bluetooth hearing devices can be smoother
  • Screen sharing on low bandwidth gets stuck sometimes and requires us to restart the call
Skype is a great tool to collaborate while working with international team members overseas. It [allows] us to create international presentations (or even local but remote ones), to share our screens to go over bugs or to share design ideas, and makes all of our communication easier. Skype is also used by us for regular phone calls using VOIP and saves us a lot of money for international phone calls.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This application is an entrusted source, second to Google Chats, as a means for our employees to communicate current issues and needs to be met across the merchandise updates and franchise under certain circumstances, conditions with certain requirements to be carried out by certain personnel. This easily rids the need for in-person conferencing which is a common disdain among fellow employees.

















































































































































































































































































































































































































































































  • Document viewership is easy sometimes!
  • Involves chatting and other means of communication without usage of a data plan.
  • Simple to use for the average employee to manage communication.
  • Sometimes the audio quality suffers indignantly. Especially in our facilities, we have a requirement for needing clear communication
  • Needs more features.
  • Wish I could document convos or previous info for future reference.
Most situations that Skype would be suited for the average user would be in situations where the employees frequently make commute or international journeys on the company's time that would require the average conferencing on a regular basis. This though can vary and is not a requirement as users have been known to use Skype in menial tasks. This application, however, is not suited for those who want to accomplish rigorous document analysis over communications that Skype provides.
Colt Bewley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Skype is being used across the entire organization. One of the biggest areas it addresses is the ability to interview candidates who are not local. Instead of spending hundreds of dollars on flights, rental car. hotel, etc., we are able to interview them via Skype and usually make a decision without the need to fly them out. We also utilize Messenger through our organization, which is also helpful considering we have 3 corporate offices and over 80 facilities statewide.
  • Communication - face to face from different locations
  • Conduct interviews with candidates who aren't local
  • Great for video conferences as well.
  • Sometimes we have connectivity issues, but that's probably more on our end.
  • Nothing else. We love the product.
Well Suited:
  • Interviews with candidates who aren't local
  • Video conferences
  • Using Messenger to communicate with someone
November 26, 2019

Skype is Great

Score 10 out of 10
Vetted Review
Verified User
We use Skype throughout our company as an instant messenger, I rarely use it for phone calls or videos, but other employees do.
  • Skype is great for instant communication
  • Skype is good for getting an answer quick
  • It's great for VoIP.
  • I kinda wish I could reach my Google Hangouts contacts in Skype.
  • Sometimes it's hard to find a user without asking them for their info.
Skype is great for communicating with people within and outside my organization. Some of our backend people work remotely, we use Skype to get an answer while talking with a customer on the phone. i also use Skype to send files.
Vivian Vassar | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Skype to talk to staff who work remotely and who don't come into the office. We also use Skype to talk to suppliers who use the video to show us products and goods that we might want to buy. It's easier to see details and we can see how the goods look in real life rather than just seeing them in pictures.
  • It is easy to use Skype to leave messages and set up a time to connect especially if the other person is in a different time zone.
  • Everyone is familiar with Skype so we don't have to spend time explaining it.
  • It's easy to keep track of our contacts.
  • The visual and audio quality depends on the internet connection. Sometimes it is good, sometimes it is broken up and we have to try again later or use the phone.
  • Using Skype on a cell phone is easy to set up but the quality on cell phones is very hit or miss.
We have used Skype to conduct interviews and if the internet connection is good it makes it easier to conduct the interview because you can see the person's face, hear their voice, and judge how the interview is going. If the connection is bad it is very distracting and not worth it. It can throw the whole interview off.
Ricardo G Lopes | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use it for business meetings to provide quotes, discuss these quotes, and perform closings. We no longer provide very simple remote support, as this feature has been deprecated. We also participate in team status meetings using audio, not video. For phone services, I used to have a foreign phone number for an overseas branch, and it was a pretty useful feature, as the local customer thought we were answering locally. Now, we don't have operations in that location.
We also perform multi-country team meetings, which expedite decisions and make them more consensual.
  • Phone calls. This is the best feature Skype produces, and it has been good since inception. You can buy new numbers; you can reroute calls, you can mute, you can do three-party calls, and more.
  • Foreign numbers. That is important for persons who have relatives in other countries, as they make local calls only to reach you and they don't get charged for the international calls, you are.
  • Call quality. For many years, Skype has produced the best audio quality and the call stability is excellent. The VoIP competitors have a much lower stability.
  • Skype for Windows takes a lot of time to load and start. Unexpectedly, a Microsoft product is so slow to start when the Windows and Skype engineers are under the same umbrella.
  • Significant confusion for login credentials. Is the phone number the primary credential? Or is the login ID? Same phone number cannot be used for two logins! So, login ID is not irrelevant?
  • Remote access functions have been deprecated but no indication whatsoever to where they have been ported if any. It would be very polite if Skype would say: "This functionality is now under product X."
  • Product vision. On Messaging, is it a competitor of WhatsApp? On Notifications, is it a competitor of Twitter? On Phone calls, is it a future competitor of the Telephone companies? Who knows where this product will be in the next three years? I like Microsoft a lot, but here is where I suggest calling Steve Ballmer for a 30-minutes vision conversation, and you guys will be all set.
Skype is well suited for small offices, interaction with home-based employees, multi-country audio meetings (assuming there is a universal language), one-on-one coaching, or performance appraisal. Low customer assistance center using foreign numbers.
It is less appropriate for video conferences where a leader allows many participants to speak, share documents, and interact using their cameras (PC or cell phones) all at the same time. Zoom has taken the lead in this area. It is sad to see that PlaceWare, a pioneer at one time, has lagged behind after Microsoft bought it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Skype is an internet-based telecommunications tool that I as a business operator use to communicate with merchants and other providers. I find it a great and valuable communication tool compared to other communication apps. Using Skype saves me lots of money on international calls since the calls are virtually free. Furthermore, this app works on various platforms making it available no matter what device I'm using, which is extremely convenient.
  • Voice calls on Skype is crystal clear and don't drop like on some other apps. Skype to Skype calls are free, who doesn't like free?
  • Video calls are easy to use and set up, conferencing is a dream.
  • Quick and easy installation across multiple platforms.
  • Screen or content sharing is very easy, Much easier that some other apps.
  • It seems very stable as it doesn't crash or freeze.
  • Sometimes the system gets a little slow during video conferencing.
  • I wish there was some kind of language translation built into this app.
  • While its multi-platform it isn't as ubiquitous as I would like.
I don't see Skype as a social app, It's definitely best suited for the business environment. Its screen sharing and conferencing features and par excellent. The ability to call landlines and other non-Skype numbers (at a very reasonable cost) are very appealing. Furthermore, Skype saves you money, especially for a small business. This is what I love the most Skype enables small businesses to operate at lower communication expenses.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Skype is used by almost everyone in the organization. It allows us to communicate with external clients, vendors and partners. We have had good success with Skype being a tool to having virtual meetings. We have had conversations with users around the world. It is a tool that is widely used!
  • Chat
  • Voice
  • Video
  • Recording
  • Sharing
  • Reporting
Skype is well suited in scenarios where one needs to speak with someone or a group of people that are in different locations. It works well internationally and across the US. It is less appropriate when users are in the same room, they should simply have a normal conversation in person rather than using Skype.
October 30, 2019

The one and only Skype

Kinga Odziemek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Skype mainly for communication with our Remote team, Outsourcing teams and some of our clients who do not like other communication platforms. We use it on a daily basis, using both desktop and mobile apps. We have been using it from the very start of Brainy Bees, I have also used it personally.
  • Accessibility.
  • User-friendly interface.
  • Good quality of calls.
  • Lighter apps (so they would not lag on any devices).
  • Better quality of the video (audio is flawless).
Skype will work well if you are on the go and need to communicate with your clients and team. It is a stable desktop app too, will definitely play a significant role in each and every organization. It helps teams communicate better, more often and in the most efficient way, especially if they work remotely and hate e-mail communication if they prefer a quick chat or call.
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