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Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Recent Reviews

Slack easy and useful

9 out of 10
March 13, 2024
Incentivized
We use Slack with channel to set specific scope discussions on products, teams and direct chat communications among the employees. It is …
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Game Changer

8 out of 10
March 11, 2024
I wanted to share my positive experience with implementing Slack at work. It has truly been a game-changer for our inter-office …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (404)
    9.6
    96%
  • Mobile Access (381)
    9.2
    92%
  • Discussions (391)
    9.2
    92%
  • Notifications (400)
    8.9
    89%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.9
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.4
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.6.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8207)

Attribute Ratings

Reviews

(1-25 of 404)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Setting up quick meetings via huddle is the favorite feature. It instantly opens door for quick and ad-hoc communications very well and is a pretty useful feature.
  • I am using notes feature recently very often to keep track of the important action items for the day, saving key credentials that are to be shared across the teams and I replaced my personal dm for storing drafts with the notes functionality.
  • Catch-up feature on the desktop app is also pretty useful to quickly go through all the pending messages and very thoughtful feature from Slack, it keeps me upto date and saves time at the start of the day.
  • Remind me later is something I use pretty often, I may not be able to work on that but definately wants to go through it in detail and respond, then this feature comes very handy to keep check on such messages and helps us not get lost especially when working across teams.
  • I observed that when a huddle is initiated and if the other person joins right instatly it sometimes won't establish the connection and I could not be heard by the others or viceversa and often requires them to rejoin.
  • Searching also becomes a bit challenging, it would be good if there's a date range filter to check the messages from a specific date range as often times it's very hard to find those months back messages.
  • Despite Slack helping for ad-hoc meetings and quick un-planned conversation, it would be good if there's an option to set-up automated recurring meetings like we have daily stand-ups for that we had to set-up a google calendar invite just that it sends remiders and keep things organised. Fun fact we still use huddle to make these stand-up calls but google calendar is used to remind us of this as a placeholder.
  • I read about AI integration but yet to experience it, otherwise having an AI bot to help around within Slack could really help, currently before sending important messages I am taking the content to gemini or chatgpt for corrections and correctness and pasting it back on Slack, an integrated AI system would help in getting this done within the Slack.
Score 10 out of 10
Vetted Review
Verified User
  • Multiple projects group can be created and managed seamlessly
  • Ease of communication between different project stakeholders
  • Ease of sharing files and linking with external softwares like jira
  • One major issue i encountered multiple times was in receiving the OTP while creating an account. It takes too much time, and sometimes the verification OTP didn't even come the whole day on the mentioned email id.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • UI is very user friendly and intuitive
  • Huddle feature in Slack saves a lot of time in organizing and sharing links to connect. It comes as a saviour especially when adhoc calls are needed for short durations.
  • Ability to segment groups based on your criteria.
  • Huddle while a great feature often has issues in terms of connectivity. At least once a week, I face an issue when I am not able to hear the other person or vice versa. Slack can work on improving this further.
  • Slack should have an option to add color to FONTS or increase or decrease the font size. I sometimes feel that I have to use the CODE option to mark lines in RED that need attention.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I can see the entire history of all the messages I ah exchanged with a person. I can also have access to all the files we have shared between each other.
  • It helps me create groups which facilitates collaboration between multiple stakeholders.
  • I can huddle anyone at anytime and the audio is very clear. I have the ability to share my screen as well, which is very helpful.
  • I can set reminders to messages and Slack reminds me about them.
  • Slack needs to have a task management tool also. This would be very helpful to keep track of my tasks as well as keep a check on my team members tasks.
  • I am not aware of many of the automations that can be used in Slack. Conducting educational sessions and providing demos about features would help in adoption of them.
  • Sometimes huddle does not work as expected. I witness some glitches where my screen is not shared. But this happens rarely.
March 13, 2024

Slack easy and useful

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Quick communications
  • Ability to reach colleagues very quickly
  • Ability to chat with customers quicker than using emails
  • Setting of status
  • Searching of messages
  • Way to organize chats based on tags
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Scheduling messages for later
  • Sharing documents and files
  • Huddling (video and audio)
  • Sharing images
  • Integrating with HubSpot and other apps
  • Grouping of conversations in one place
  • Screen sharing interface on huddles
  • HubSpot notifications could be disappearing
March 11, 2024

Game Changer

Score 8 out of 10
Vetted Review
Verified User
  • Team Collaboration
  • API Links to other Applications
  • User Friendliness
  • Mobile experience / great app
  • More flexibility on pricing
  • Video conferencing
  • Knowledge Base
March 09, 2024

Usability of Slack.

Score 9 out of 10
Vetted Review
Verified User
  • Cascading report to our team.
  • Escalating the important case.
  • Communicating to each other.
  • Slightly enhancing the letter font.
  • Adding some features that may help.
  • Removed some slight glitch.
Adib Bamieh 🇵🇸 | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • External channels for clients and suppliers.
  • Automation with app integrations.
  • High visibility of projects to everyone on the team.
  • It can get a bit noisy with lots of channels and threads in particular.
  • Some people take a little while to get used managing comms.
  • It can be hard to find a particular discussion once its a bit older and buried in other messages.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Organized chats
  • Search feature with advanced filters
  • Custom layouts
  • APIs with other apps for seamless integration
  • Syncs with my calendar to provide reminders
  • Clearer step-by-step instructions on setting up integrations
  • Easier 'reminder' features for responding to messages
February 27, 2024

Slack is another level

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Real-time communication
  • Bots with reminders
  • Integration with third-party tools
  • Screen sharing quality
  • Catch up feature in the desktop version
  • Read messages keep as unread sometimes
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Slack is good for managing threads
  • Slack is great when you want to escalate things with proper documentation
  • Slack has good features that allows the user to customize the thread
  • Design of the interface
  • Customizability
  • Loading speed
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