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I use Slack in a sales organization. We use it for team collaboration, operations management, direct messaging and for company wide …
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What is Slack?
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…
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Popular Features
- Chat (405)9.696%
- Mobile Access (382)9.292%
- Discussions (392)9.292%
- Notifications (401)8.989%
Reviewer Pros & Cons
- Setting up quick meetings via huddle is the favorite feature. It instantly opens door for quick and ad-hoc communications very well and is a pretty us...
- Searching also becomes a bit challenging, it would be good if there's a date range filter to check the messages from a specific date range as often ti...
Pricing
Free
$0
Cloud
Pro
$7.25*
Cloud
per month per user
Business+
$12.50*
Cloud
per month per user
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- No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Competitors
- Tech Details
- FAQs
What is Slack?
Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.
The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.
Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.
Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.
Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).
Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.
Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.
Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.
Slack Features
Project Management Features
- Supported: Task Management
- Supported: Scheduling
- Supported: Workflow Automation
- Supported: Mobile Access
- Supported: File tracking
- Supported: Tagging
- Supported: Search
- Supported: Integrates with other Project Management Tools
- Supported: Visual planning tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with Skype
- Supported: Integrates with GoToMeeting
- Supported: Integrates with Gmail and Google Hangouts
- Supported: Integrates with Outlook
File Sharing & Management Features
- Supported: Versioning
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Document collaboration
- Supported: Shared folders
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Integrates with SharePoint
- Supported: Device sync
- Supported: Web interface
- Supported: File change notifications
- Supported: Simultaneous editing
Additional Features
- Supported: Audio Conferencing
- Supported: Video Conferencing
- Supported: Sales Enablement
- Supported: Unified Communications as a Service
- Supported: Meeting Management
- Supported: Encrypted Communications
Slack Competitors
Slack Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020.
The product is free to use, and also has paid plans with more features and greater controls.
The company has raised $340M in funding and boasts 800k users.
Slack starts at $0.
Reviewers rate Chat highest, with a score of 9.6.
The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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Reviews
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August 16, 2022
Great application for the communication within organisation
Score 9 out of 10
Vetted Review
Verified User
I use Slack within our organization for internal communication purpose. So no need to use other messaging apps.
- Automatic status update according to calendar meeting.
- Easily adding document attachment.
- Easily creating channel and communicating within team.
- Channel in which new text is there should be highlighted precisely.
- DM should be highlighted.
August 14, 2022
Great communication tool for organisations.
Score 8 out of 10
Vetted Review
Verified User
Slack is being used throughout our organization so that we can collaborate in a much better and a refined way. It is helping us eliminate the fuss and confusion that usually comes when multiple people are doing the same project. It helps us in communicating in a more professional manner and share files faster so that we can be more efficient at work.
- Its extensions support many software and make it easy to use with other software.
- It supports all platforms.
- More features for sending photos or data than traditional email.
- Channel helps to arrange messages in a better way.
- Options for formatting of text in messages are not very diverse.
- Slackbot doesn't work as planned most of the time.
Score 9 out of 10
Vetted Review
Verified User
Slack is a "must-have" tool for our company's
communications because it keeps everything organized. As a team leader, Slack
is a great tool to use. We use it to keep track of our activities, assigning
different channels to each service, topic, and employee. It gives all team
members instant access to the latest information. We've implemented Google
Calendar Integration to make things easier for my coworkers and myself. It's a
great way to start a conversation within a group or organization. We can set up
channels and groups to disseminate messages and information. They are
compatible with every conceivable file format. We also have a calling feature
that works with both audio and video. Having the option to make workspaces is
great. I like the screen sharing and whiteboarding features that let users
quickly solve UX and UI issues.
- It has a great compact theme.
- It lets us share large files, images, codes, etc.
- Quality work improves business performance.
- Meetings, timely work, and on-the-spot feedback are benefits.
- It is challenging to configure a guest.
- The search results can be somewhat confusing.
- The calling feature called huddle is kind of slow.
July 02, 2022
A Terrific Form of Communication!
We use it to collaborate with our workmates. It is used for quick communication. For longer questions, we use email.
- Reminding others about tasks
- Quick questions
- Socializing
- I find it hard to remember about a message if you already opened it.
- You can't keep one message unread because if you open the message, it automatically marks it as read.
- You can't delete a message that someone wrote to you.
- I find it hard to respond to a previous message. To me, it's not very clear.
June 30, 2022
Slack has changed our world of work!
Score 10 out of 10
Vetted Review
Verified User
I use Slack at my current organization to collaborate with my colleagues about my customers. We have created many custom channels to sync and work out loud on the customer's status, collaborate amongst my team, as well as share news and updates. It's mainly used as a working out loud source so that everything can be visible to those in the channel, and we have the history of the conversation if any transitions happen internally, and we don't have to worry much about knowledge transfer.
- Allows colleagues and I to work out loud
- Easy resource for collaboration
- Easy to transfer of knowledge
- Shows history of communication over the years
- Voice to text to allow for easy typing (similar to Apple)
Score 10 out of 10
Vetted Review
Verified User
In my organisation, Slack is widely used for handling communication throughout all the departments. I can say Slack is the primary app people uses to initiate any conversation on the go.
We have created Slack channels for each team separately and added the respective peoples to it.
When we require to initiate a conversation with peoples belonging to different teams, we just create a separate thread-message for all of us.
My organisation has also made an app called X-Bot and added it to slack to help any FAQs and IT Ticket status/details.
I have integrated it with Zoom and Google Calendar which helps me to not miss any upcoming meetings.
We have created Slack channels for each team separately and added the respective peoples to it.
When we require to initiate a conversation with peoples belonging to different teams, we just create a separate thread-message for all of us.
My organisation has also made an app called X-Bot and added it to slack to help any FAQs and IT Ticket status/details.
I have integrated it with Zoom and Google Calendar which helps me to not miss any upcoming meetings.
- Can create separate and private channel and add respective peoples to it.
- Share documents, files, code, links in a good format.
- Notification for each direct messages and on channel messages.
- Integrate third-party apps like Zoom, Calendar, etc.
- Provides huddle feature to start instant meeting without sharing any meeting link.
- I'm not able to receive notification sound in Slack app, hence I'm using Slack web UI.
- Sometimes it abruptly stops and doesn't send messages by saying bad connectivity issue.
- Heavy on system resources. A Slack lite app would be much appreciated.
Score 10 out of 10
Vetted Review
Verified User
- Communication Channel
- Project management
- Team management via slack channels
- Different Clients management over a single platform
- Easy file sharing and group discussions
- Slack calls are also effective
- Slack messages
- Slack channels
- Slack Calls
- Slack personal space to pen down ideas
- User interface
- Limited communication space as old msgs get deleted
- Quality of call not good
June 27, 2022
Great fun way for the company to communicate
Score 7 out of 10
Vetted Review
Verified User
We use Slack to create channels to do internal communication between departments. We use it in our support department to Slack issues and communicate problem tickets. We also use it for fun - like for the party planning committee and fun office photos!
- Creating fun gifs.
- Notifying everyone in the group about an alert.
- Customization.
- Allowing more than 8 people in a group chat without having to create a channel.
- There were a lot of outages this year.
June 27, 2022
Fast and efficient communication
I use slack in my instructional design projects and upon implementation of my projects. Slack allows me to collaborate with people quickly rather than have emails sitting in an inbox. Getting fast responses helps me produce work faster and products on the market faster. On the other side, my subject matter experts often ask me questions. Slack allows me to get to their questions more quickly. Speed and efficiency are why I use Slack.
- Emojis are really fun because it avoids over crowding channels
- Notifications are great
- I like that I can link my Miro board and Google Drive to Slack
- It's always hard for me to open a new workspace on my app
- Notification sounds or banners do not always work
- Sometimes I have an unread message, but cant find it
June 02, 2022
Slack : The best official communication tool
Score 10 out of 10
Vetted Review
Verified User
We use Slack for official communication, sharing files, data, and other official documents. It has been quite useful in managing projects and coordinating with project members. From daily huddles to integration with third-party apps for easy flow of information, Slack has it all. All of the key software that we work upon are integrated with Slack which helps in staying on top of our daily work.
- Communication with members of a project ( via channels features where you can create specific dedicated groups for project members only)
- Third-party app integration ( Integration with Asana, Gmail, Jira, GIFy, etc.)
- Daily Huddles - This has been one of the latest addition to the features, and this has been liked by all of our team members. It makes running daily huddles super easy, considering the WFH environment that we are in.
- UI - User interface is generic, and I believe Slack has a huge room for improvement to make it more interactive and friendly.
- If you use the search option on Slack, it gives results from open groups as well. Since the groups are open and not locked, it's okay to display the results, but I feel those results should not appear as there might be some of the pre-development confidential ideas which are not supposed to be shared with a large audience.
- Display of Profile status - Currently, you have to hover over the profile to know the status, but it would be quite useful if we have a small line just below the name, and it appears during the conversation too. The reason I feel it would be a good change is because we use it to display our leaves as well, and if the status is visible easily, people can know about our availability
Score 9 out of 10
Vetted Review
Verified User
I use Slack as an instant messaging platform to communicate with other employees in the organization. It allows me to have audio and video calls as well as present my screen so that others in the call can see my screen. It lets us create private groups as well as public channels where multiple people can communicate together. It also has the option to add plugins (Google Calendar, Jira, etc.) which come in handy. It has a wide range of emojis that help lighten the mood. It also allows everyone to draw using a highlighter when someone is presenting their screen. This is a rather useful feature.
- Messaging Platform
- Audio/Video Calls
- Present Screen
- Private Groups and Public Channels
- Wide Range of Emojis
- There are minor bugs here and there like the theme resets sometimes when launching Slack.
May 17, 2022
Great Communication Solution
Slack has become a central communication tool within our organization. As we've grown in size, it makes it much easier to group teams or reach out to the whole staff. Slack is also integrated through a few other apps we use, which makes it easy to call attention to information that they need to see or even reminders about an upcoming meeting. We can touch base even while they are still in a meeting instead of interrupting them. I recommend them as a great communication solution.
- HubSpot integration
- Outlook calendar meeting status update
- Tagging an individual, team or everyone
- Refresh glitches, every so often Slack goes blank, not sure if it's a cache issue or something within the programming, not a frequent issue
- Reduce costs
- Audio/video call improvements
Score 9 out of 10
Vetted Review
Verified User
I love Slack! We have several different channels that allow us to keep different types of conversations related to customers, internal processes, tech support, etc separate. This is also a quick and easy communication tool that even my CEO if needed could direct message me asking for my assistance with a customer or question on a process for our team. Largely though it is also super helpful to somewhat "document" questions and answers that we can always search for in the future if needed.
- The Remind Feature is amazing! Allowing me to type down a "To-Do" list and ask Slack to remind me about it later.
- Allowing different channels is so important - It helps us keep conversations separate and focused.
- Huddles - Basically phone calls are very handy when you quickly need to talk to someone rather than message them. It is also helpful to be able to show your screen quickly rather than hop into an online conference room.
- I wish there was a "Night Mode" that would help slowly turn down the brightness or contrast in the program to help your eyes not feel so strained as the day gets into the dark hours or even in the morning.
- I wish that channels didn't have to be in alphabetical order and would allow me to change the "list" to what I needed at the top.
Score 10 out of 10
Vetted Review
Verified User
We use Slack as our main tool to communicate with our teams and create silo department/project groups to discuss, collaborate and even include our clients in the loop. It helps us stay on track with things and makes communication much easier and simpler. The ability for Slack to connect to Apps also helps us with file sharing and input from clients as well as managing our documents.
- Easily communicate with teams
- Create targeted groups to filter communication
- Connecting to Apps seamlessly
- Group App Alerts sometimes start on the last conversation instead of the first missed conversation.
We used Slack for company-wide chat, announcements, and keeping the company connected with remote work and distributed teams in different time zones. We upgraded from a different chat app, and Slack is head and shoulders above other apps. It is so much better. It is nice how it links to your Google calendar and drive, you can pre-schedule messages to go out at a certain time, and you can sync it with your phone.
- Sync to mobile.
- Google drive and calendar integration.
- Pre-scheduling messages.
- The default knock brush IM sound gives me PTSD, time to change it?
- Missed notifications.
- Inability to flag messages for follow-up.
May 04, 2022
Enthusiastic proponent of Slack!
Slack is our central means of internal communication across all verticals of our business. We use Slack for individual messaging, group messaging for internal teams, themed channels for all interested participants, and company wide announcements. It provides a quick way to ask questions, provide updates, and stay informed about business initiatives when email and calling are not quick enough or appropriate.
- Easy to understand organization of threads, messages, and groups
- Customized preferences for sound notifications
- Thread function allows separate conversations to be grouped in large group chats
- Wish there was a central location to view all public channels. "Browse channels" is not comprehensive.
- Wish drafts would save for longer, they often disappear after a few minutes
- Had some issues uploading a photo without it distorting the proportions
April 28, 2022
Slack is a great product
Currently as a company we use it as our primary form of communication within the company. We also create channels that are shared with customers and partners and we add them as single or multi channel guests. As a lower level admin I create channels and add and remove users from channels. It has been integrated with Okta so when new users are added to Okta they are automatically added in to Slack.
- Easy to use/learn
- with the correct rights it is easy to be an admin
- all the view options and possible configuration
- The Search feature for previous messages could be more complete
- the notifications could be more controllable
April 28, 2022
Reduced the time to communicate from hours to seconds!
Score 10 out of 10
Vetted Review
Verified User
We use Slack to collaborate and connect between teams in the institution.
- Ad-hoc communications
- Increase engagement between remote teams
- Reduce the reliance on Email
- Provide greater opportunity to collaborate
- full integration on communications (voice, video)
- does not suit an academic setting
- not very easy to configure for guest users
April 20, 2022
Team collaboration tool
Score 7 out of 10
Vetted Review
Verified User
We used Slack groups for specific teams and projects. It provides a closed space for team members to collaberate with each other sharing files or project documents etc. I used Slack for connected with organizations people network for professional and general information checkpoint. And also the project specific Slack groups provided a safe space to connect and share thoughts and insights related to project.
- Instant messaging
- Calls / huddles
- Slack Groups to collaborate
- After a Slack call/huddle, it doesn’t end automatically after the call ends
- When someone calls through Slack, direct join call option is quite confusing, it says join huddle and call attend option does not work well most of the times
- No direct link for joining the Slack meeting
Score 10 out of 10
Vetted Review
Verified User
Slack was great for chatting and sharing ideas, brainstorming, and even used as a casual channel for talking to my team while having stored records of valuable content for later reference. You might use it for "behind the scenes" discussion, but there might be something inspired, and it lets you go back and find it again. Working remote was a necessity with the company's dymanic, since our clients were literally all over the state of Florida, our team was spread all over the US, yet Slack made it feel like they were sitting next to me.
- Personalization of visuals (colors, patterns, dark scheme)
- Multiple channel creation for individual or team chats
- Dual function of web based and app based for flexibility
- Connectivity across app to desktop for continued conversations
- You can't get it if you don't know it exists (need more visibility)
- More integration for presentations or adding attachments
- Easier access to customer support?
March 28, 2022
Amazing and a must to have !
Score 9 out of 10
Vetted Review
Verified User
We use it all working day long between each other to follow all our projects. Brief, back and forth, approvals, QA, changes requests and more. We use call function and we like to share the screen in the same time.
- Notifications in bold on the name of channel
- share the screen
- link google agendas
- availabilities option for each users
- option of private channel
- Search function
- Often Slack calls don't work. Either it is impossible to call someone or the sound does not work.
- Sometimes the pencil is available for screen sharing other times it is not available.
March 16, 2022
Slack: A best tool for business management.
We use Slack to communicate with each other. Jot notes about the task we must accomplish. And, receive direct and on-time messages/ delivers from Zappier, an app we use to track incoming orders for our business. It helps us to easily communicate and track incoming orders. Manage the team by creating channels and linking various apps easily like Zappier, Google Drive, and monday.com.
- Excellent in terms of tracking new and upcoming orders for business.
- Create various channels to manage your team and departments.
- The User Interface (UI) is friendly.
- Portable and to use. They both have software, website and application.
- Excellent in terms of fast communication with employer, team and co-workers.
- You can have a voice call with you team. But, it's better to have a video call function.
- Sometimes it's hard to find the direct message in threads.
- When opening the software and app. The refresh rate after logging in is slow.
- If you manage 2 businesses. You can't manage them in one platform because you need to create a separate Slack link for it.
March 15, 2022
Essential communication tool for organization
Slack is used to manage the data of an organization we can easily share data and information to complete the project.
In an organization, multiple projects are running so needs to manage all data of particular projects.
Also, different employees are working on some projects, so by creating a channel in Slack, we can manage our work and data to succeed in the project.
In an organization, multiple projects are running so needs to manage all data of particular projects.
Also, different employees are working on some projects, so by creating a channel in Slack, we can manage our work and data to succeed in the project.
- Channel in slack is very useful.
- Integration with other apps is very handy like with google calendar.
- We can set time of our working hour after that we didn't got notification of message.
- Reaction on message is very useful and unique feature.
- Searching message is effective, we can easily find previous message or files.
- There is lack of feature that can see our message is read or not.
- In mobile app sometimes notification is not working fine.
- Desktop application is sometimes takes much time to open slack.
- It takes much RAM of device.
February 25, 2022
A UX Researchers daily gamet of a tool.
Score 10 out of 10
Vetted Review
Verified User
Enhanced communication is something that our team at Byjus uses Slack for. It helps us to keep tabs on micro-tasks by using bots to remind and include KIRA and Google plugins to integrate all work flows. On a whole, it makes the work very efficient. To have a feature of conducting and taking user research notes and sessions (video calls) on slack would be a big thing we are looking forward to.
- channels
- Reminders
- Bots
- Calls
- Huddle quality and bandwidth on phones.
- Chat segregation.
February 25, 2022
Keep a Slack in Your Bag
Score 8 out of 10
Vetted Review
Verified User
We use Slack for daily, 'quick' communication with coworkers. For each department, localization, topic, or team we've got different channels so you can join the ones you're interested/you're working in. Also, team announcements are published on Slack as well as information about webinars, conferences, and interesting publications. Slack provides many emoticons so it's easy to express the emotions about the message and give feedback.
- Communication with coworkers
- Separate discussion into channels
- Announcements and sharing content
- Direct messaging
- Calls
- Organizing channels & people (subchannels, teams, etc.)
- Bookmarking interesting topics