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Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Recent Reviews

Slack easy and useful

9 out of 10
March 13, 2024
Incentivized
We use Slack with channel to set specific scope discussions on products, teams and direct chat communications among the employees. It is …
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Game Changer

8 out of 10
March 11, 2024
I wanted to share my positive experience with implementing Slack at work. It has truly been a game-changer for our inter-office …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (404)
    9.6
    96%
  • Mobile Access (381)
    9.2
    92%
  • Discussions (391)
    9.2
    92%
  • Notifications (400)
    8.9
    89%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.9
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.4
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.6.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8210)

Attribute Ratings

Reviews

(101-125 of 404)
Companies can't remove reviews or game the system. Here's why
Jacquelyn Tolksdorf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are in marketing it's practically an essential tool at this point with most teams being remote and needing to communicate quickly. I find most of my clients don't like email and want to have the ability to message or chat feedback while looking at something concrete to give on.
April 11, 2023

Slack for the team

Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Good: Slack's channel-based structure makes it easy for teams to collaborate on projects. Different channels can be created for different teams, clients, or projects, and team members can easily share files and collaborate in real time.

The Bad: Slack can become overwhelming for large teams, mainly if there are many channels and messages. In these cases, a more robust project management tool may be needed.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think that in most companies that are not relying on Azure and Office365, Slack is the perfect choice for internal communication between employees, as well as communication with external users. In cases that the organization already heavily rely on Office 365, Slack might not be relevant since Microsoft Teams will integrate better with the other Microsoft tools.
April 11, 2023

Happy Slack-er!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It’s been great to use Slack in our inter-office communications. It’s less formal than email, so if it’s just a quick chat between colleagues, it’s totally appropriate. Love the chat/video/audio call features, but I would love to see screen-sharing support for a slam dunk review of this product!
Score 10 out of 10
Vetted Review
Verified User
- Best suited for teams that may not all be co-located together.
- Great to ask for help if you are troubleshooting a problem and require assistance
- Great to share fun stories and info
- Perhaps less critical if your team is fully co-located in the same physical space
March 06, 2023

Slack Review

Score 10 out of 10
Vetted Review
Verified User
is well suited and designed for its purpose, i find it also quite creative adding emojis or gifs.
This small features add a lot to the fun element or building a bond with your teammates in an indirect way.

Where it is less suited is in the notifications part. Sometimes messages get "lost" or not visible enough.
Would be great if next to the bold letter it added for example a bubble with the number of texts you received
Deneb Pulsipher, WAS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We tried a different team communication software (Discord), but it didn't work as consistently well as Slack. We really like Slack for our internal team communication, and even for communication with outside organizations we work with. It's pretty easy to set up a Slack channel and invite others to it for easy back and forth. Huddles, even with video and sharing work pretty well now, though there are still a few hiccups every now and again.
Charles Yeo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Slack is best for smaller companies with less than 50 people. Therefore each channel can be a project or a department. For larger companies it may be a challenge as it can get messy with one being invited to too many channels. For larger companies each channel might be a business unit.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Slack works great for smaller companies or teams within larger companies. It requires discipline use by both administrators and users to reap the full benefits of quicker, more transparent communications without the downsides of clutter, noise, and duplication of effort. Larger companies with an Office 360 subscription would often be better suited to using Microsoft Teams due to the integration with other tools.
Score 10 out of 10
Vetted Review
Verified User
It helped a lot as a communication platform which has amazing support for both desktop and mobile. The webhooks save lot of time and effort and helps to act on time. The bots make things quick and automatic. The code formatting in text helps developers a lot Allowing multiple organisations coexist in single channel with custom restrictions helps to collaborate better.
Bumhan YU | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Good for real-time or near real-time conversation for time-sensitive discussions. When implemented by the whole organization, it becomes a highly effective group/team chat device with very smart integrations with a variety of tools.

Not too good for any extensive discussions that need to be preserved and maintained for a longer period of time. Because of its chat-like nature, finding an older thread or/and reference files embedded in it can be challenging. For those tasks, a more static, forum-like tools might be more applicable.
Jeremiah Lanska | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We have many events going on, and it is great to have a separate group for each event. That way, it allows certain members to join the correct groups where needed and not be overloaded with notifications.
Ivan Zolotaryov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Slack has a lot of benefits, but you should know that it's a heavy "messenger" it's very useful in a big companies but not so much if you work in a small startups, it's much faster and easier to send messages via Whatsapp or Telegram, I was working in a startup for 2 years and it was pretty strange to have so many channels with 2-3 person in each which is quiet losing the point of slack. And now, if you are a big company that's the benefits which you will get with slack: - Option to have many channels for different topics - Option to answer to a message in a single tread which makes a whole feed lean and if you want to see and read what goes on you can just enter to the tread - Option to integrate different services like Google Azure or other small 3rd parties - Option to make a calls/group calls
Score 10 out of 10
Vetted Review
Verified User
Slack is great for Small, Medium, and Large scale businesses, and is extremely beneficial for Startups. Another great benefit is that Slack is designed to scale with your business. As your company expands, your employees get larger, and communication tends to become problematic, but with Slack, communication is never an issue.
Ben Adler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Slack is good for tagging colleagues and is also good for data dumps. Slack needs improvement with integration and file uploading. Otherize a really robust program for CRM and deal flow. Slack is great as a reminder option and for communicating with fellow employees. Also good for managing operations and staying up to the task.
October 11, 2022

Best in the business

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is very quick because the application seems lightweight, and this is very important for any application. The chat option also has various features wherein we can embed code in a separate box. We can simply record voice or videos when it is required, and sometimes life becomes easy with these kinds of options. If possible, Slack should add scheduled calls or meets, which is a requirement for the current conditions as WFH is going on.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is extremely appropriate for remote work or a widespread user base. I could see where this might be less useful for smaller organizations that do not collaborate with partners and have only a single location. However, with multiple locations or employees working from home, Slack provides a quick and easy way to get in touch with your colleagues during work hours.
October 08, 2022

Makes life easy!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is great if you have teammates around the country or are remote office space. It works really well for smaller companies - as companies grow and have a million channels, it can be overwhelming, and one can feel inundated by slack messages all day.
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