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Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Recent Reviews

Slack easy and useful

9 out of 10
March 13, 2024
Incentivized
We use Slack with channel to set specific scope discussions on products, teams and direct chat communications among the employees. It is …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (405)
    9.6
    96%
  • Mobile Access (382)
    9.2
    92%
  • Discussions (392)
    9.2
    92%
  • Notifications (401)
    8.9
    89%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.8
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.4
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.6.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8213)

Attribute Ratings

Reviews

(151-175 of 405)
Companies can't remove reviews or game the system. Here's why
ankit patel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Slack is being used throughout our organization so that we can collaborate in a much better and a refined way. It is helping us eliminate the fuss and confusion that usually comes when multiple people are doing the same project. It helps us in communicating in a more professional manner and share files faster so that we can be more efficient at work.
Luna Kiron | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Slack is a "must-have" tool for our company's communications because it keeps everything organized. As a team leader, Slack is a great tool to use. We use it to keep track of our activities, assigning different channels to each service, topic, and employee. It gives all team members instant access to the latest information. We've implemented Google Calendar Integration to make things easier for my coworkers and myself. It's a great way to start a conversation within a group or organization. We can set up channels and groups to disseminate messages and information. They are compatible with every conceivable file format. We also have a calling feature that works with both audio and video. Having the option to make workspaces is great. I like the screen sharing and whiteboarding features that let users quickly solve UX and UI issues.
Score 10 out of 10
Vetted Review
Verified User
I use Slack at my current organization to collaborate with my colleagues about my customers. We have created many custom channels to sync and work out loud on the customer's status, collaborate amongst my team, as well as share news and updates. It's mainly used as a working out loud source so that everything can be visible to those in the channel, and we have the history of the conversation if any transitions happen internally, and we don't have to worry much about knowledge transfer.
Sanjit Prasad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
In my organisation, Slack is widely used for handling communication throughout all the departments. I can say Slack is the primary app people uses to initiate any conversation on the go.
We have created Slack channels for each team separately and added the respective peoples to it.
When we require to initiate a conversation with peoples belonging to different teams, we just create a separate thread-message for all of us.
My organisation has also made an app called X-Bot and added it to slack to help any FAQs and IT Ticket status/details.
I have integrated it with Zoom and Google Calendar which helps me to not miss any upcoming meetings.
Score 7 out of 10
Vetted Review
Verified User
We use Slack to create channels to do internal communication between departments. We use it in our support department to Slack issues and communicate problem tickets. We also use it for fun - like for the party planning committee and fun office photos!
Alicia Apostolakos | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use slack in my instructional design projects and upon implementation of my projects. Slack allows me to collaborate with people quickly rather than have emails sitting in an inbox. Getting fast responses helps me produce work faster and products on the market faster. On the other side, my subject matter experts often ask me questions. Slack allows me to get to their questions more quickly. Speed and efficiency are why I use Slack.
Score 10 out of 10
Vetted Review
Verified User
We use Slack for official communication, sharing files, data, and other official documents. It has been quite useful in managing projects and coordinating with project members. From daily huddles to integration with third-party apps for easy flow of information, Slack has it all. All of the key software that we work upon are integrated with Slack which helps in staying on top of our daily work.
Score 9 out of 10
Vetted Review
Verified User
I use Slack as an instant messaging platform to communicate with other employees in the organization. It allows me to have audio and video calls as well as present my screen so that others in the call can see my screen. It lets us create private groups as well as public channels where multiple people can communicate together. It also has the option to add plugins (Google Calendar, Jira, etc.) which come in handy. It has a wide range of emojis that help lighten the mood. It also allows everyone to draw using a highlighter when someone is presenting their screen. This is a rather useful feature.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Slack has become a central communication tool within our organization. As we've grown in size, it makes it much easier to group teams or reach out to the whole staff. Slack is also integrated through a few other apps we use, which makes it easy to call attention to information that they need to see or even reminders about an upcoming meeting. We can touch base even while they are still in a meeting instead of interrupting them. I recommend them as a great communication solution.
Score 9 out of 10
Vetted Review
Verified User
I love Slack! We have several different channels that allow us to keep different types of conversations related to customers, internal processes, tech support, etc separate. This is also a quick and easy communication tool that even my CEO if needed could direct message me asking for my assistance with a customer or question on a process for our team. Largely though it is also super helpful to somewhat "document" questions and answers that we can always search for in the future if needed.
Score 10 out of 10
Vetted Review
Verified User
We use Slack as our main tool to communicate with our teams and create silo department/project groups to discuss, collaborate and even include our clients in the loop. It helps us stay on track with things and makes communication much easier and simpler. The ability for Slack to connect to Apps also helps us with file sharing and input from clients as well as managing our documents.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used Slack for company-wide chat, announcements, and keeping the company connected with remote work and distributed teams in different time zones. We upgraded from a different chat app, and Slack is head and shoulders above other apps. It is so much better. It is nice how it links to your Google calendar and drive, you can pre-schedule messages to go out at a certain time, and you can sync it with your phone.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Slack is our central means of internal communication across all verticals of our business. We use Slack for individual messaging, group messaging for internal teams, themed channels for all interested participants, and company wide announcements. It provides a quick way to ask questions, provide updates, and stay informed about business initiatives when email and calling are not quick enough or appropriate.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Currently as a company we use it as our primary form of communication within the company. We also create channels that are shared with customers and partners and we add them as single or multi channel guests. As a lower level admin I create channels and add and remove users from channels. It has been integrated with Okta so when new users are added to Okta they are automatically added in to Slack.
Score 7 out of 10
Vetted Review
Verified User
We used Slack groups for specific teams and projects. It provides a closed space for team members to collaberate with each other sharing files or project documents etc. I used Slack for connected with organizations people network for professional and general information checkpoint. And also the project specific Slack groups provided a safe space to connect and share thoughts and insights related to project.
Score 10 out of 10
Vetted Review
Verified User
Slack was great for chatting and sharing ideas, brainstorming, and even used as a casual channel for talking to my team while having stored records of valuable content for later reference. You might use it for "behind the scenes" discussion, but there might be something inspired, and it lets you go back and find it again. Working remote was a necessity with the company's dymanic, since our clients were literally all over the state of Florida, our team was spread all over the US, yet Slack made it feel like they were sitting next to me.
Score 9 out of 10
Vetted Review
Verified User
We use it all working day long between each other to follow all our projects. Brief, back and forth, approvals, QA, changes requests and more. We use call function and we like to share the screen in the same time.
Marvin Malinao | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Slack to communicate with each other. Jot notes about the task we must accomplish. And, receive direct and on-time messages/ delivers from Zappier, an app we use to track incoming orders for our business. It helps us to easily communicate and track incoming orders. Manage the team by creating channels and linking various apps easily like Zappier, Google Drive, and monday.com.
Jay Thakkar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Slack is used to manage the data of an organization we can easily share data and information to complete the project.
In an organization, multiple projects are running so needs to manage all data of particular projects.
Also, different employees are working on some projects, so by creating a channel in Slack, we can manage our work and data to succeed in the project.
Score 10 out of 10
Vetted Review
Verified User
Enhanced communication is something that our team at Byjus uses Slack for. It helps us to keep tabs on micro-tasks by using bots to remind and include KIRA and Google plugins to integrate all work flows. On a whole, it makes the work very efficient. To have a feature of conducting and taking user research notes and sessions (video calls) on slack would be a big thing we are looking forward to.
February 25, 2022

Keep a Slack in Your Bag

Score 8 out of 10
Vetted Review
Verified User
We use Slack for daily, 'quick' communication with coworkers. For each department, localization, topic, or team we've got different channels so you can join the ones you're interested/you're working in. Also, team announcements are published on Slack as well as information about webinars, conferences, and interesting publications. Slack provides many emoticons so it's easy to express the emotions about the message and give feedback.
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