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TrustRadius
Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Recent Reviews

Slack easy and useful

9 out of 10
March 13, 2024
Incentivized
We use Slack with channel to set specific scope discussions on products, teams and direct chat communications among the employees. It is …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (405)
    9.6
    96%
  • Mobile Access (382)
    9.2
    92%
  • Discussions (392)
    9.2
    92%
  • Notifications (401)
    8.9
    89%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.8
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.4
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.6.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8211)

Attribute Ratings

Reviews

(101-125 of 405)
Companies can't remove reviews or game the system. Here's why
Valay Churi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Integration with Hubspot and CRMs
  • Different Channel creation for individual departments
  • Easy communication; Video/Audio and screenshare with colleagues
  • Uploaded files at one place, starred content and quick search
  • Channel mentions in individual conversations
  • Application is high on RAM
  • Search option in Mobile Application
  • Slack Bot can be more interactive
Jacquelyn Tolksdorf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Great tool for getting not-so-tech-savvy clients to respond w/ design feedback
  • Easily have conversations w/ mult. team members at once w/out email
  • Great for quick video chats, but set boundaries with co-workers on using as it's too easy to request a video chat
  • I still don't 100% like the availability status. It's something I forget to go into a reset when I leave my office or take a break. Need a quicker way to toggle work status on/off
  • I'm not sure I have another complaint
  • No really, I don't think I have another complaint
April 11, 2023

Slack for the team

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Great tool for communication
  • A lot of integrations
  • Mobile Application
  • The Desktop application is sometimes too slow
  • Price of Slack for Small companies is too much
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Allows efficient communication
  • Keep history of messages in channels for years
  • Search functionally really works
  • Integrations with other tools are great
  • Integration with file storage tools could be better
March 06, 2023

Slack Review

Score 10 out of 10
Vetted Review
Verified User
  • internal communication
  • sharing documents/links
  • connecting with your teammates
  • bug issues with updates
  • find a better way to notify you on a new message , bolding the conversation does not help with urgent slacks.
  • more privacy in the group chats
Deneb Pulsipher, WAS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Instant communication
  • Group meetings
  • Asynchronous communication
  • Video calls are sometimes wonky, though better than they used to be.
  • Responses to a particular comment begin a thread, which is kind of useful, but this thread is a single layer deep (ie no responding to a particular comment inside the thread) and I think another layer or two would be nice.
  • There should be an option to open the thread below the comment responded to rather than just in the thin sidebar.
Charles Yeo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Sharing of Video files. We can share explainer videos among colleagues easily.
  • Direct communication is simple but well presented
  • Easy to create channel for project. We can create any amount of channels
  • I prefer the desktop app and don't really like the mobile app which requires better UI
  • Should have integration with more apps
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Slack speeds communicating up.
  • Slack enables transparent communications.
  • Slack has flexibility to customize notifications so you can balance noise with focus.
  • Slack enables you to keep important information top of mind (pin posts, set message reminders).
  • Slack enables you to schedule sending messages so you can respect colleagues' work hours.
  • If you have many channels, it can be hard to remember where you saw a post to get back to it.
  • If other users don't know how to manage communications specifically for Slack, then it can get cluttered and disorganized.
  • If a company uses both email and slack equally, it can duplicate effort and cause confusion where messages are sent – you need to create clear guidelines for your employees.
February 09, 2023

Benefits of Slack

Erica Fratus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Real time notifcations
  • Dependable communication
  • Connectivity is better then other chat forums
  • Sync to ATS or email or even LinkedIn
Score 10 out of 10
Vetted Review
Verified User
  • Chat application within and outside organization
  • Bots to make things easier
  • Web hooks to integrate and send automatic notifications
  • Emoji and sticker support is delight
  • Text formatting could be improved.
  • Support for tables need to be added
  • Reply suggestions will be helpful
Bumhan YU | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Real-time discussions between team members like a chat application
  • Direct integrations with calendar and video call applications
  • Intuitive shorthand for emoji inputs and Markdown styling
  • Smart copy-paste UX for media files and external links that detects the type of assets being pasted
  • Streamlined mechanism for archiving older discussions to easily search and find items — currently, any old discussions/threads become hard to find in the sea of more recent discussions
  • Ability to categorizing the channels, so that users won't have to comb through a lengthy list of channels — currently, when there are dozens of channels one subscribe to, it becomes challenging to find the signal from the noise
Jeremiah Lanska | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Organize topics or events.
  • post graphics or files for viewing from different members.
  • A great way to notify others when things are posted to get feedback quickly.
  • Possibly there is a way to pin graphics that are posted in a group so it stays on top.
  • Ability to work on files together such as word docs.
  • Tools to annotate on top of graphics.
Vikram Waghela | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Allows us to communicate with team members across the company, anywhere in the world.
  • Be up to date about the ongoing project or any other updates.
  • UI and UX are amazing
  • It lags at times on certain devices.
  • More customization of notifications would be deeply appreciated
  • Read receipts
Ivan Zolotaryov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Integration with other services
  • Messages and UI of the conversation itself
  • Channels for every different topic
  • The replies are still looks a little bit overhead if you are talking 1 on 1
  • Slack has a troubles with the timezones, can just use a fix one which toy settle in the settings
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allows for communication between teams and individuals
  • Has ability to have multiple channels so you can divide out teams
  • User friendly
  • Can't get giphy to work all of the time.
  • Be more clear in how to change notifications.
October 11, 2022

Best in the business

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The threading option in Slack is one of the finest options and allows us to discuss a particular topic in the thread itself. By doing this, the messages about a particular topic won't be scattered.
  • Slack has a lot of Emoji that are very interactive and brings a smile to the face and I personally love it.
  • We can integrate slack with Jira, Calendars, etc., which is required for any employee working in the IT field.
  • I don't know why Slack doesn't allow us to add people in the huddle where it is started by someone else. That feature should be added soon.
  • I don't believe Slack requires any improvements, as the application already sits on the top. Anyways, there is room to improve and make the UI more user-friendly.
  • The huddle option is nice in 1-1 calls, but the huddles in the channels should pop a prompt for confirmation because we might accidentally start a huddle in channels.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Well thought out chat service for 1:1s.
  • Allows for collaboration among bigger groups via channels.
  • Syncs well with calendars to keep you on pace and allow others to know your availability.
  • I'd like to see further ways to organize my chats. Right now, it's very linear. Maybe folders inside folders.
  • Being able to transfer any videos recorded in Slack between slack conversations without downloading and uploading. Aka, a Slack link for the video (like loom).
  • A cheat sheet of available commands (like starting a zoom chat) --I'd love to know what all my company has enabled.
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