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TrustRadius
Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Recent Reviews

Slack easy and useful

9 out of 10
March 13, 2024
Incentivized
We use Slack with channel to set specific scope discussions on products, teams and direct chat communications among the employees. It is …
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Game Changer

8 out of 10
March 11, 2024
I wanted to share my positive experience with implementing Slack at work. It has truly been a game-changer for our inter-office …
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Slack is AMAZING!

10 out of 10
March 11, 2024
Incentivized
internal communcations and desk planning for status of vessels (often used as a whiteboard for teams to collaborate infomration before …
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Near perfection

10 out of 10
March 04, 2024
Incentivized
As a remote company, Slack is our central hub for communication, where we collaborate on tasks and projects as well as day to day work.

We …
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Slack is another level

10 out of 10
February 27, 2024
Incentivized
The team use Slack for real-time messaging to discuss projects, share updates, and ask questions.

We also integrate with third-party tools …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (394)
    9.6
    96%
  • Mobile Access (371)
    9.2
    92%
  • Discussions (381)
    9.1
    91%
  • Notifications (390)
    8.9
    89%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.8
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.4
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.6.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8222)

Attribute Ratings

Reviews

(151-175 of 394)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • HubSpot integration
  • Outlook calendar meeting status update
  • Tagging an individual, team or everyone
  • Refresh glitches, every so often Slack goes blank, not sure if it's a cache issue or something within the programming, not a frequent issue
  • Reduce costs
  • Audio/video call improvements
Score 9 out of 10
Vetted Review
Verified User
  • The Remind Feature is amazing! Allowing me to type down a "To-Do" list and ask Slack to remind me about it later.
  • Allowing different channels is so important - It helps us keep conversations separate and focused.
  • Huddles - Basically phone calls are very handy when you quickly need to talk to someone rather than message them. It is also helpful to be able to show your screen quickly rather than hop into an online conference room.
  • I wish there was more integration for "bots" similar to Discord - Discord and Slack are very similar applications and it would be cool to be able to utilize some in Slack.
  • I wish there was a "Night Mode" that would help slowly turn down the brightness or contrast in the program to help your eyes not feel so strained as the day gets into the dark hours or even in the morning.
  • I wish that channels didn't have to be in alphabetical order and would allow me to change the "list" to what I needed at the top.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to understand organization of threads, messages, and groups
  • Customized preferences for sound notifications
  • Thread function allows separate conversations to be grouped in large group chats
  • Wish there was a central location to view all public channels. "Browse channels" is not comprehensive.
  • Wish drafts would save for longer, they often disappear after a few minutes
  • Had some issues uploading a photo without it distorting the proportions
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use/learn
  • with the correct rights it is easy to be an admin
  • all the view options and possible configuration
  • The Search feature for previous messages could be more complete
  • the notifications could be more controllable
Score 10 out of 10
Vetted Review
Verified User
  • Ad-hoc communications
  • Increase engagement between remote teams
  • Reduce the reliance on Email
  • Provide greater opportunity to collaborate
  • full integration on communications (voice, video)
  • does not suit an academic setting
  • not very easy to configure for guest users
Score 7 out of 10
Vetted Review
Verified User
  • Instant messaging
  • Calls / huddles
  • Slack Groups to collaborate
  • After a Slack call/huddle, it doesn’t end automatically after the call ends
  • When someone calls through Slack, direct join call option is quite confusing, it says join huddle and call attend option does not work well most of the times
  • No direct link for joining the Slack meeting
Score 10 out of 10
Vetted Review
Verified User
  • Personalization of visuals (colors, patterns, dark scheme)
  • Multiple channel creation for individual or team chats
  • Dual function of web based and app based for flexibility
  • Connectivity across app to desktop for continued conversations
  • You can't get it if you don't know it exists (need more visibility)
  • More integration for presentations or adding attachments
  • Easier access to customer support?
Score 9 out of 10
Vetted Review
Verified User
  • Notifications in bold on the name of channel
  • share the screen
  • link google agendas
  • availabilities option for each users
  • option of private channel
  • Search function
  • Often Slack calls don't work. Either it is impossible to call someone or the sound does not work.
  • Sometimes the pencil is available for screen sharing other times it is not available.
Marvin Malinao | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent in terms of tracking new and upcoming orders for business.
  • Create various channels to manage your team and departments.
  • The User Interface (UI) is friendly.
  • Portable and to use. They both have software, website and application.
  • Excellent in terms of fast communication with employer, team and co-workers.
  • You can have a voice call with you team. But, it's better to have a video call function.
  • Sometimes it's hard to find the direct message in threads.
  • When opening the software and app. The refresh rate after logging in is slow.
  • If you manage 2 businesses. You can't manage them in one platform because you need to create a separate Slack link for it.
Jay Thakkar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Channel in slack is very useful.
  • Integration with other apps is very handy like with google calendar.
  • We can set time of our working hour after that we didn't got notification of message.
  • Reaction on message is very useful and unique feature.
  • Searching message is effective, we can easily find previous message or files.
  • There is lack of feature that can see our message is read or not.
  • In mobile app sometimes notification is not working fine.
  • Desktop application is sometimes takes much time to open slack.
  • It takes much RAM of device.
February 25, 2022

Keep a Slack in Your Bag

Score 8 out of 10
Vetted Review
Verified User
  • Communication with coworkers
  • Separate discussion into channels
  • Announcements and sharing content
  • Direct messaging
  • Calls
  • Organizing channels & people (subchannels, teams, etc.)
  • Bookmarking interesting topics
Score 9 out of 10
Vetted Review
Verified User
  • It is easy to use and communicate with Slack.
  • I can send documents in Slack itself.
  • We have text formatting options also in Slack.
  • The searching of a particular Slack channel is difficult.
  • The usage of mobile Slack is difficult compared to desktop.
  • Sometimes, it is slow maybe due to some problems.
Anurag Bharti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Chat with peers through direct messages.
  • To discuss in quick huddle.
  • Chat in various channels.
  • To reply on threads.
  • Whenever we huddle and share the screen it hangs a lot.
  • Huddling with peers sometimes have voice lag.
  • Screen freezes after huddling with the screen share end and when the user wants to chat with peers.
January 18, 2022

Catch up with Slack!

Score 9 out of 10
Vetted Review
Verified User
  • Slack Channels for different groups of individuals for different initiatives.
  • It is very easy to sign up for and use as a tool - Intuitive.
  • The "Threads" feature is very helpful in NOT missing out any replies
  • Ability to Save convos that you might want to return to is very helpful
  • Screensharing with zero overhead
  • Connectivity with external vendors over slack
  • Reflecting the availability status of an individual based off of integration with other products e.g., Microsoft Outlook. Currently, it does indicate that there is a meeting on Outlook but syncing the status takes it a step further.
  • Search feature can be made better with the ability to search based on a certain criteria like a Person etc. This feature is not as mature as it can be.
January 18, 2022

Great communication app

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • If a message was missed, then Slack will send an email at the end of the day
  • I would like app to send notifications if there are messages in channels and a user is not tagged
December 30, 2021

Using Slack every day

Score 10 out of 10
Vetted Review
Verified User
  • On time notifications.
  • Helps communication within the team.
  • Integrations are easy to create.
  • Wider the range of the type of notifications to be sent.
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