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CommUnity by Personify

CommUnity by Personify

Overview

What is CommUnity by Personify?

Small World Labs Community is a hosted collaboration and social networking platform with easy drag & drop modification capabilities. Small World Labs offers implementation and community engagement services, plus an open API for integration with other systems. Small World…

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Recent Reviews

TrustRadius Insights

The Personify Community has proven to be a valuable tool for many users, particularly during the COVID-19 pandemic. Users have found it …
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Pricing

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What is CommUnity by Personify?

Small World Labs Community is a hosted collaboration and social networking platform with easy drag & drop modification capabilities. Small World Labs offers implementation and community engagement services, plus an open API for integration with other systems. Small World Labs has clients across…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is CommUnity by Personify?

Personify Community delivers a digital space where constituents can connect to one another and deepen their commitment to an organization. The vendor aims to help organizations create lasting connections with forums and groups. They promise to help organizations inspire and share information via blogs, encourage participation and action with gamification, and measure the impact to their mission with easy-to-understand dashboards.

CommUnity by Personify Features

  • Supported: Communities with Forums, Groups and Blogs
  • Supported: Gamification and Motivation
  • Supported: Multimedia
  • Supported: Analytics and Integrations

CommUnity by Personify Screenshots

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CommUnity by Personify Competitors

CommUnity by Personify Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

The Personify Community has proven to be a valuable tool for many users, particularly during the COVID-19 pandemic. Users have found it helpful for engaging members and creating a sense of community, even in a remote setting. Businesses have benefited from the platform's ability to facilitate private discussions and the sharing of news within different units.

One key advantage of the software is its ability to centralize all projects and conversations in one place, making it convenient for users to manage. By reducing the need for individualized emails, teams have been able to save time and focus on other aspects of their business. Additionally, the software has helped create a user-friendly and useful community for organizations, enabling supporters to connect and share resources.

However, it's important to note that some users have faced challenges in getting comfortable with the system, even after repeated use. And while the software has served its purpose for some organizations, there have been instances where users would opt for a different online community solution due to frustrations with customer service and pricing practices. Overall, the Personify Community has proven itself as a valuable tool for facilitating engagement and collaboration within organizations.

Valuable Resource: Users have found the website to be a valuable resource for researching and comparing different products in the market. It has been described as a one-stop shop for gathering information and making informed purchasing decisions.

Easy-to-use Product Configuration: Some reviewers have appreciated the product's ease of use and reliability in configuring and creating lists for campaign targeting. They mentioned that the created lists were easy to migrate and use for marketing purposes.

Customization Options: The software offers extensive customization options, allowing users to easily personalize its appearance using CSS and HTML. This flexibility enables them to align the software with their organization's branding.

Limited Integrations: Some users have mentioned that the software has limited integrations with other products. This has caused inconvenience for those who rely on seamless integration between different tools and platforms.

Difficult to Navigate Interface: Several reviewers have found the admin/back-end interface of the software to be difficult to navigate, cluttered, and not user-friendly. They have expressed frustration in constantly switching between browser windows and struggling to locate changes or compare different views.

Steep Learning Curve: According to various users, the software is not beginner-friendly and requires a significant learning curve. Even experienced members have reported difficulty navigating and updating their profiles, finding it one of the most challenging programs they have ever used.

Attribute Ratings

Reviews

(1-1 of 1)
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Dean Alban | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
  • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
  • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
  • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
  • If I were to nitpick, I'd say that you have to pay attention. Small World Labs adds new features monthly so you need to keep up to speed with what is available or you won't add something you have access to. I get updates on new features and can read about them in their client community, but you do need to pay attention.
  • The specific details are proprietary to our organization, but we've seen an increase in membership retention and in online applications for membership.
  • Our community has been very active, which has increased the overall activity across our web properties substantially in terms of vists, page views, and time on site.
It's been a great product to use and a great organization to work with. The people are accessible and interested in helping.
It's a great overall product and organization. In my opinion, the people at an organization are just as important, or more important, than the product (but I'm in the membership business). The Small World Labs team takes an interest in our success and it shows.
3
Membership and marketing
2
We have two people internally that monitor what is happening and coordinate with out top users and volunteers.
  • Increase engagement between our organization and our members
  • Increase engagement and communication between our members
  • Increase the retention rate of our members (by being more involved and more satisfied)
  • Increase member acquisition (via requests for membership)
  • To keep our member base informed about what we are doing and what our members are doing
We were using a forums platform before.
We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
  • Vendor implemented
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
  • Online training
  • In-person training
  • Self-taught
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
Online training is through online webinar & how-to posts and videos in the client community.
There is a lot to learn about the product. If you are a very product-oriented person you could just click through the various areas and options to figure it out, but I'd recommend using the resources they provide.
The configuration is via point and click tools so why not use it?
Yes
Product support comes free with monthly fee, which includes hosting, updates, technical support, and account management through phone or email. We've also used the Community Engagement Services. When we use them, we always see an uptick in engagement and activity.
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
Uptime has never been an issue.
Speed is not an issue.
  • We are looking at integrating Small World Labs with our member management database
Yes, we've talked with them about this.
The people are great to work with. I mentioned before that they seem to really enjoy what they do and take an interest in making sure we are successful.
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