GEP SMART

Analyze data

Great UI

Visualize data via dashboarding

General navigation - often enough, it is challenging to navigate and find what is needed

Loading speeds are also a little slower compared to other software

PO, INVOICES Approval workflows

Integration with SAP

Approval emails to the business users

Turnaround to convert a PO to invoice

GEP support

Trunaround time of custom enhancement

Artificial intelligence for different use cases

Ease of use.

Deep functionality.

Outstanding partnership and support.

Continued execution of their data strategy to enable customers like us.

Continued partnerships and integration strategy for seamless interoperability.

Continue to drive best practices into the toolset so organizations like ours can take advantage.

SMART is flexible and scalable.

The account team is there to listen client concerns and business needs.

The engineering team is willing to share their concepts in development and vet with their clients prior to production release. They value client feedback.

GEP has a lot of progressive thinkers and is willing to invest in new technology trends such as AI, Machine Learning, digital adoption, etc.

SMART tends to be too client-focused. This can be a strength while too client-focused approach would not work well as GEP is gaining diverse clients from different verticals. Some functionality was developed for a specific client and it was pushed to production for general clients to use. At the time, SMART was missing some basic functionality and the engineering team was too busy to react to specific enhancement requests from a small pool of clients that it didn't have time to work on basic functionality.

Generally speaking, SMART is easy to use, but it needs to improve its UI. Some icons are hard to see (web accessibility issues) and not logically placed. Their placement of icons or action menus is not intuitive and will need to be enhanced. I expect GEP to hire professional UX/UI experts to revamp their UX similar to more prevalent apps out there as many users are used to performing certain actions in an app in a certain way. For example, in terms of search functionality, many users are used to how Google search results were displayed and returned. I understand that searching is not GEP's core competency, but users are expecting search functionality to behave like Google search as that is what they are used to. Highly recommend GEP to leverage best practices, market trends, end-user behavioral analysis, etc. when developing logic for functionality.

SMART user guides and release notes will have to be revamped. Oftentimes, their user guides and release notes are not available, or poorly put together with typos. This is an area GEP will have to invest in and bring a technical writer to develop step by step user guides and release notes (before and after screenshots would be much appreciated) to help those who manage SMART so administrators have a clear understanding of logic and how-to prior to new functionality introduction.

Great user interface and visualisation of data.

Easy interrogation and drill down into data.

Simple reporting tools for extraction of relevant data.

Faster turnaround for data enrichment which currently takes over a month after the data transfer.

Improved use of artificial intelligence to automate and improve the quality of the data cleansing activity.

Support and training.

Working with us on customized solutions.

Ongoing customer relationships and continuous improvement of their solution.

Would like to see functionality improvements in better automatic communication of information between modules (e.g. Spend, Supplier, Contract, etc.)

The spend module supports our sourcing team's annual savings goals and provides better visibility for strategy and budget management.

The recent supplier portal enablement for our suppliers provides transparency, real-time updates, and more efficient invoice approval processes.

SMART modules allow for a great degree of customization and flexibility in processes.

System slowness is a common complaint among users.

Establish compliant e-invoicing capabilities in Europe.

More mobile capabilities.

More focus on AI innovations.

Willingness to collaborate on the spend cube.

Support for auction events.

Responsiveness of the spend cube GEP team.

Slowness of the system as you navigate within modules.

Unable to generate reports containing data elements from different sections of the procurement module.

The access levels are extremely complex.

There is a disconnect between modules within the GEP team themselves.

Their RFx tool is dynamic and can produce simple RFxs and complex Rfxs. It provides records of when communication was sent and where it was sent to. It also provides a status function so that you can see what stage of the process the respondents are in.

The custom reports are great because they are also dynamic and are quick to run. A report can be created within minutes with all of the required fields that need to be included.

The agreement approval cycle within the Contract module helps document approvals from all of the different stakeholders and provide metrics around how long approvals really take.

Our organization has yet to take advantage of upgrading to the latest version of GEP SMART. The version that we are on does not make use of the full screen for the different internal windows and pop-up windows. I find it cumbersome to scroll left-right and up-down on the smaller windows when there is much real-estate on the screen that could optimize the user interface.

GEP SMART provides technical support but our vendors seem to have some difficulty logging in to their profiles and updating their information. Occasionally, the salesperson delegates to another internal member so we'll have to set up the new member with their log in.

The digital signature process requires that the signers of the agreement be defined before the agreement is routed for approval. Sometimes our vendors have a pool of signers that could sign the agreements and it can become a small challenge to change the signers after it has already been defined in GEP SMART.

Normalization of data.

Rationalization of data.

Flexibility/customization of data and queries and reporting.

GEP has addressed all the issues/requests we've raised, as we've raised them. They have been extremely accommodating and helpful.

The customer service level is incomparable to any other software providers I work with. The GEP Technical Team is very supportive and flexible.

The GEP Team takes enhancement requests seriously and always tries to further develop/enhance the tool, especially with small requests from users.

I would like to see more e-procurement, specifically spend management best practices documents/videos that provide additional thought leadership that is beneficial to supply chain and sourcing.