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AVOXI

AVOXI

Overview

What is AVOXI?

AVOXI is a cloud communications platform specializing in contact center and virtual number solutions, aiming to simplify how companies communicate with their customers. AVOXI provides an integrated communications experience.

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Recent Reviews

TrustRadius Insights

AVOXI has been an instrumental solution for businesses with a need to make affordable international calls with good call quality. With …
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Pricing

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Contact

$19.99

Cloud
per month per user

Engaged Enterprise

$39.99

Cloud
per month per user

Entry-level set up fee?

  • $24.99 one-time fee per user
    Required
For the latest information on pricing, visithttps://www.avoxi.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month per user
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Product Details

AVOXI Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

AVOXI has been an instrumental solution for businesses with a need to make affordable international calls with good call quality. With their reliable international phone number offering, companies have been able to communicate in real-time with clients and partners based outside North America with ease. Users who have experienced this product have reported the effectiveness of AVOXI in reducing telephony costs, enabling seamless communication globally, and increasing customer satisfaction.

The AVOXI Genius software has also been a game-changer for users looking for an easy-to-use interface for International Public Branch Exchange (IPBX) and Direct Inward Dialing (DID) numbers management. Businesses have benefited from this software's automation feature that allows them to integrate their chat systems and voice-to-email recording seamlessly, improving their customer service experience. Moreover, AVOXI Genius users have attested that the product has positively impacted business analytics by providing emotion analysis features unique to its functionalities.

Social media services present a significant challenge as far as privacy concerns are involved. Customers' phone numbers are exposed when conducting business over social media channels without appropriate privacy protection measures. AVOXI's innovative approach of providing separate phone numbers that work in tandem with one's social media handles has helped customers retain their privacy without sacrificing seamless communication capabilities on their preferred social media platforms. AVOXI is thus a great solution for businesses advertising their services via social media intending to maintain strong privacy policies while providing quality customer service.

Overall, customers using AVOXI products are satisfied with the company's excellent customer support services provided through various channels such as email and live chat lines. Its competent support team has enabled timely resolution of issues, making this an essential product for many businesses worldwide.

Ease of Use: Reviewers found Avoxi's user interface to be intuitive and easy to navigate, allowing for self-reliance with minimal support from the team. Many users appreciated that it was very easy to configure settings and use without much assistance.

Reliability: Users praised Avoxi as a stable and reliable platform that never went down. Maintenance schedules were informed in advance which they found helpful. Some reviewers commented on how Avoxi enabled small businesses to function like big businesses, such as having a system that allows taking inbound calls professionally even off-hours with just a cell phone.

Customer Service: Many reviewers praised Avoxi's customer service for being quick to provide solutions and dedicated towards solving their issues. Users appreciated the great value for money provided by the efficient support team who saved them from switching providers.

Voice Quality Issues: Some users have experienced low voice quality and unstable operation, with calls not being received for days. AVOXI should work on improving these issues to ensure that all users can enjoy the software.

Customer Support Lacking: A few users felt that customer support was lacking, with almost no support available and some receiving irritating replies on LinkedIn. AVOXI should provide better support to help customers who face challenges while using their software.

Billing Usage Reports Not Customizable: One user mentioned that billing usage reports were not customizable to customers, and there was no ability to track open and closed issues in the admin portal. This feature would be helpful for businesses who want more control over their billing information.

Users have commonly recommended the following when it comes to Avoxi:

  1. Try the trial or initial testing: Users suggest taking advantage of Avoxi's trial or initial testing to fully explore and experience all the features and functionalities of the software. This allows potential customers to have a hands-on experience and evaluate its suitability for their specific needs.

  2. Seek support from the responsive support team: Avoxi's support team has been praised for their responsiveness and willingness to assist users. Customers recommend reaching out to them with any questions or concerns, as they are easy to work with and provide helpful guidance throughout the process.

  3. Appreciate the ease of working with Avoxi: Users have found Avoxi to be an easy-to-work-with VoIP provider. They appreciate the quick response and implementation time, making it convenient for businesses to set up and get started with the service. This streamlined process contributes to a positive user experience.

Overall, users recommend giving Avoxi a try through trials, utilizing the support team's expertise, and enjoying the overall ease of working with the platform.

Sorry, no reviews are available for this product yet

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