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Smartling

Smartling

Overview

What is Smartling?

The Smartling software platform supports localization of websites, mobile apps, web apps, software, and digital content. The internationalization platform includes a delivery network for global websites, support for mobile app localization, and other multilingual digital content.

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Recent Reviews

TrustRadius Insights

Smartling has been widely praised by users for its convenience and efficiency in translating content from English to multiple languages. …
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Pricing

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What is Smartling?

The Smartling software platform supports localization of websites, mobile apps, web apps, software, and digital content. The internationalization platform includes a delivery network for global websites, support for mobile app localization, and other multilingual digital content.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.smartling.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Smartling?

The Smartling software platform supports localization of websites, mobile apps, web apps, software, and digital content. The internationalization platform includes a delivery network for global websites, support for mobile app localization, and other multilingual digital content.

Smartling Features

  • Supported: Automated Delivery of Global Websites
  • Supported: Automated Content Extraction
  • Supported: Visual Translation Interface
  • Supported: Cloud-based Translation Database
  • Supported: Customized Workflows
  • Supported: Unlimited Users
  • Supported: Access to Network of Translation Partners
  • Supported: Supports Professional Human Translation, Community and Crowd Translation, or Machine Translation

Smartling Video

We speak your language, too. Visit Smartling’s website: https://www.smartling.com/ See the platform in action: https://www.smartling.com/#seeitinaction

Smartling Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAny
Supported LanguagesAll languages supported, interface in English

Smartling Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)45%
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Comparisons

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Reviews and Ratings

(14)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Smartling has been widely praised by users for its convenience and efficiency in translating content from English to multiple languages. With support for around 27 languages, users appreciate the platform's ability to streamline the translation process and provide transparency throughout. One of the key highlights of Smartling is its machine learning and glossary capabilities, which allow users to leverage existing translations, saving both time and effort. Furthermore, the software offers a range of features such as a Chrome Plugin and APIs that enable seamless upload and download of translations. Users have also found value in Smartling's powerful visualization capabilities, particularly in layout for websites. The software has been effective in maintaining the original context in French translations, making the review/edit process less time-consuming. Additionally, Smartling solves efficiency problems by simplifying the process of sharing translations with coworkers through a single link instead of multiple documents and visuals. The extensive suite of APIs and connectors offered by Smartling has allowed companies like Lyft to achieve innovation and quick turnaround times in their localization efforts. By creating a centralized translation hub for internal clients, Smartling drives operational efficiency and helps businesses save time by transitioning from manual processes to its automated solution. Overall, Smartling solves old translation workflow problems, such as tracking, updating, and maintaining context, making the process faster, easier, and more user-friendly for businesses across various industries.

Note: Ensure that all Quality Expectations are met before submitting the task.

Users highly recommend collaborating with Smartling for businesses that require quicker translations with automation and minimal errors. They also suggest using Smartling for translation management purposes and project management, as it effectively centralizes the localization process. Additionally, users advise taking a tutorial before using Smartling to familiarize oneself with all the features and recommend automating processes as early as possible. They further recommend evaluating Smartling as a long-term solution for translations, considering the migration process, and having a detailed rollout plan for translation needs. Smartling is praised for its user-friendly interface, excellent support, and assistance provided. It is recommended for international businesses and GUI applications with global appeal. The importance of translation accuracy, learning the tool, and considering Smartling as a vendor is emphasized. However, users suggest looking elsewhere for a more robust platform for mature localization programs. Overall, users had a good experience partnering with Smartling for quality translation services and commend the customer service and responsiveness of Smartling's teams.

Attribute Ratings

Reviews

(1-4 of 4)
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Palash Soni | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Smartling to translate the UI of 2 web apps (100s of pages combined) into 8 different languages. This feature helps our customers internationalize their virtual events and webinars and cater to a non-English speaking audience. Implementing Smartling was a key part of our move into enterprises that would typically have a global audience and need localization features.
  • Supports a super broad range of languages.
  • Strong onboarding and implementation support.
  • Has multiple options to navigate around all types of implementation nuances.
  • The proxy solution could be easier to implement.
Smartling is well suited for SaaS applications looking to get into international markets and those that care about the accessibility of their platform for non-English speaking users. Doing something like this inhouse would be a nightmare and no company should invest time in it Smartling implementation would not be worth the time if the apps have a smaller surface area overall and are not expected to be translated into more than 2 languages
  • Proxy solution
  • Ability to translate into all major world languages.
  • Wide range of options for implementation.
  • Helped us win 3 enterprise deals where localization is a must- got us an additional $XXXk ARR.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Smartling to translate our prospect-facing website. We cover five languages on our site but do not have the development resources to manage five separate websites and keep them synced and updated, so we need Smartling to generate localized versions of our main site. Everything having to do with web translation goes through Smartling, putting everything in one location that is easy to use and access. It saves us from having to do five times as much work and risking inconsistencies.
  • Excellent customer support reps that are available for any and all questions.
  • Detailed interface that allows you to control pretty much everything yourself.
  • Comprehensive help center containing articles and videos.
  • Some functionality locations are not intuitive and it can be hard to find what you need.
  • It's a complex product that requires some training or lots of practice.
Smartling is great for a company or team that doesn't have the resources to translate multiple properties in-house. It automates the process and makes it much more manageable. If you have a large website that is managed by one local team and not a global team, Smartling is for you.
  • Automatic generation of localized sites
  • Ability to track progress of jobs
  • Saves us from doing five times the work to keep our localized websites synced.
  • Can be managed by one person based in the USA (does not require a global team).
Score 10 out of 10
Vetted Review
Verified User
We use Smartling product to provide quality translations for customers. Users include our project managers, external and internal translation resources. Both our clients and translation resources benefit from Smartling's in-context translation capabilities, a dramatic decrease in project management time and costs, and synergy with the agile development process.
  • Smartling team is always customer services driven, and provides timely support to their translation partners, which creates the loyalty that everyone loves to use their tool.
  • Perhaps a global replacement feature for the translation management system (TMS)?
Here are some scenarios that Smartling tool is best suited for: The client uses Adobe CQ, Drupal, Hybris, Magento, Sitecore CMS. Client has in-house or in-country reviewers. Client has unrealistic turnaround time to launch their localized website. Client's staff is stretched way too thin. Client has complained about translation quality due to [it being] out of context.
  • We only received positive ROI from using Smartling product. Their product helps us sell to more customers, decrease the overhead on localization project management, and provide quicker turnarounds to the customers.
I was doing research on proxy translations tools over a year ago, and identified Smartling product as the best solution on the market.
5
I have never seen a software company working so diligently to make improvements in a constant and consistent way. Their tool has truly transformed and made a great impact to localization industry!
  • Implemented in-house
I always receive timely and pleasant support from their Help Desk!
Anja Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We are a translation and localisation company that uses Smartling for most of our website, app and business document translations. Smartling helps us to manage the translation process with an easy to use and intuitve interface, reporting tools and notification features.
  • Website translation without the need to build separate websites for additional locales
  • Translation of Indesign Documents (ingests text only) without having extract text - simply upload an idml file and download the translated idml file
  • We look forward to seeing more in-depth reporting and user management features specifically for translation agencies that handle multiple client accounts
Smartling is ideal for customers looking for a long-term localisation solution that will help them manage large amounts of translations and/or regular updates.
  • Smartling has helped us translate faster and therefore deliver faster for our clients
  • Smartling has helped our customers greatly reduce cost for manual tasks (manually copy, pasting, updating files)
We prefer Smartling as an online CAT tool because it is easy to use and we can onboard new translators quickly without lengthy training cycles. Our customers like Smartling because they can manage all of their translation needs (website, apps, business documents) through one single platform, share style guides, glossaries and translation memory and save on translation cost over time.
We think Smartling is the way forward in terms of cloud-based translation management tools.
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