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Smartsheet

Smartsheet

Overview

What is Smartsheet?

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

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Recent Reviews

TrustRadius Insights

Highly usable tool: Users find Smartsheet to be a highly usable tool with a considerable amount of functionality and ease of use. Some …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Scheduling (105)
    8.5
    85%
  • Team Collaboration (116)
    8.4
    84%
  • Task Management (120)
    8.4
    84%
  • Gantt Charts (103)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Individual

$14

Cloud
per month

Business

$25

Cloud
Per User / Per Month

Enterprise

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.smartsheet.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

What Is Smartsheet? Everything You Want To Know In Under 10 Mins!

YouTube

Smartsheet Review: Key Features, Pros, And Cons

YouTube

Smartsheet Dynamic View Demo

YouTube

Smartsheet Demo [The Only One You Need]

YouTube

Smartsheet for Project Management - Demo

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.7
Avg 7.5

Professional Services Automation

Features that support professional services organizations

6.5
Avg 7.4
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Product Details

What is Smartsheet?

Smartsheet is an online project management and collaboration tool from Smartsheet.inc in Bellevue, Washington. The software has a characteristic spreadsheet like interface but contains the full panoply of features expected of project management and collaboration software, such as automated alerts, instantaneous updating and sharing across team members, resource management facilitating budgeting and task allocation, nested tasks organized in a hierarchy, a Gantt chart view, the ready production of exportable reports (e.g. Excel), and integration with email. Across spreadsheets cells can be linked allowing the creation of master spreadsheets that provide ready summaries or automated reports. Smartsheet's capabilities can be expanded with a multitude of apps (e.g. Dropbox, Google Apps) or integrated into combinatory solutions (e.g. with Salesforce) to tailor fit business needs. It supports full mobile access.

Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.

Smartsheet Video

Karyopharm Therapeutic's mission is to bring important drugs to market. Clinical trials involve careful design, documentation, and approvals. The company moves through the process, getting drugs to patients quicker, with Smartsheet.

Smartsheet Competitors

Smartsheet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

Wrike, Asana, and monday.com are common alternatives for Smartsheet.

Reviewers rate Resource Management highest, with a score of 8.8.

The most common users of Smartsheet are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(822)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Highly usable tool: Users find Smartsheet to be a highly usable tool with a considerable amount of functionality and ease of use. Some users appreciate its user-friendly interface and extensive features.

Effective scheduling and task management: The scheduling aspect of Smartsheet is highly praised as it allows multiple people to work on data simultaneously without locking the sheet. Many users appreciate the ability to set automatic reminders for tasks, even for future dates up to a year ahead.

Excel-like interface: Users appreciate that Smartsheet operates like Excel, making it easy for anyone with Excel experience to use. They find the formatting capabilities highly effective in managing large amounts of data.

Confusing User Interface: Many users have expressed frustration with the confusing and complicated user interface of Smartsheet, making it difficult for them to navigate and complete tasks efficiently. This issue has been mentioned by multiple reviewers.

Lacking Spreadsheet Functionalities: A number of users have mentioned that some basic spreadsheet functionalities, such as Merge Cells, are missing in Smartsheet. This limitation hampers their ability to manipulate data effectively.

Limited Integration with Excel: Advanced Excel users have voiced their desire for Visual Basic functionality in Smartsheet, which would allow them to automate tasks and customize the software further. Its absence restricts their ability to fully leverage the tool's capabilities.

Users have made several recommendations for Smartsheet based on their experiences. First, users highly recommend considering PPM and PSA needs before implementing Smartsheet, as the platform may be more suitable for certain project and task management requirements. Second, users recommend integrating Smartsheet with a calendar for easy viewing of due dates, emphasizing the benefit of combining Smartsheet's features with a calendar tool to enhance visibility and organization of deadlines. Lastly, users appreciate the real-time management and ability to use Smartsheet among multiple team members, highlighting the platform's capability to facilitate collaboration and streamline workflows within teams.

Attribute Ratings

Reviews

(126-142 of 142)
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Sally Little | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilize Smartsheet to track production of our learning activities in different grade levels. We have various milestones that we record completion dates of which allows users visibility of overall progress and identifies ownership. We label due dates and provide hyperlinks to existing assets in JIRA and Xinet, our digital asset management system.
Amber Bales | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized

Smartsheet is being used in several departments within my organization.

Smartsheet has improved our state and federal lobbying compliance process. It used to be a manual process; due dates were recorded in Outlook, data from multiple lobbyists was emailed to an admin who then emailed the data to legal. The legal bills were astronomical. Now lobbyists receive update requests prior to the reporting due date via Smartsheet and submit their data directly into the system. Legal does not get involved until all of the data is received, which has saved us thousands of dollars in legal expenses.

I have also created Smartsheet for exam development; they are using it for their exam copyright tracking and candidate security issues. We are also using it to track the Board of Directors goals throughout the year.

I am now using Smartsheet to manage all of my projects instead of Microsoft Project. This includes a web redesign project with many moving parts including coordination with two external agencies. The ability to send update requests / alerts via the system has saved me hours of work not to mention my sanity. We also have the project risk / issue log stored in the Smartsheet Workspace so anyone can access it at anytime and see the status of any given risk or issue.

When a new user interacts with Smartsheet they usually say, "Wow, this is cool!" and inquire about how they can start using it for their projects as well. I think it will be adopted by many other departments within the next few years.

Randi Bradley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
My organization used smartsheet to manager all implementation project plans and project documentation for product implementations. Smartsheet was also our tool for action item list tracking during UAT. It was a great way to share real time updates with clients allow visibility to all stakeholders.
Dayna Waytashek | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
As a Project Manager, I currently use SmartSheet as project management tool only. This system allows me to manage (via predefined templates) what milestones we are trying to achieve on each project, track the status of those milestones as well as send updates; request updates; set reminders for myself and run reports for the key stakeholders who need to be notified on the progress. I utilize the progress reporting with gantt charts and back out timelines for the business to better understand when they can anticipate the launch of a product. I also manage several reports within SmartSheet to allow me to automate some of the updates that I give on a weekly basis. This allows me to focus on the details of the project and working through tasks without having to spend a portion of my week making manual updates to a dashboard. This tool also allows me to set reminders for myself (as mentioned before) so I remember when and who I need to follow-up with while we are working through our launch plans. Because our Marketing team needs a specified amount of time to prep for a launch of a project, I pre-set reminders for myself to communicate with that team in advance so they are ahead of the game. This has really helped in managing the overall project.
April 19, 2014

Smart product

Erika Reese | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Smartsheet was used to plan out and track our marketing efforts. We would input our timeline and would record our results from the initiative in Smartsheet. The department was the only group using the program. It helps keep all of the data surrounding the marketing plan in one spot which allows us to easily access and pull the data as well as compare the results. Most importantly it keeps us organized.
Mark Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The Development team at SoloHealth uses Smartsheet to manage software release projects for our FDA approved SoloHealth Station Kiosks. Our development timeline requires strict adherence to deadlines and Smartsheet allows us to manage time efficiently. This is the best web tool I have found so far in my 7 years as a Business Analyst.
Score 7 out of 10
Vetted Review
Verified User
I evaluated Smartsheet to work with several work streams to replace excel and take advantage of automatic updates to one tracker. I reached out to Smartsheet to ask about use of the application with dedicated internal servers but did not get a response from company.
Kate Goldberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use SmartSheet to manage and track all of our Advancement projects at my small liberal arts college. Two of our smartsheets have departmental user input forms and then my staff members use the SmartSheet as a queue of requests. We used it to manage our move to another building. We use it as a tool to manage and maintain our student worker's tasks-we add "things to do" all week and when she is here on Monday and Wednesday, she goes right to the list and works through it. As a manager, I love it because every night I get updates of all the changes and at a quick glance, I know the workload of my staff and can adjust as needed. The search functionality is also something that we have grown to love-often needing it to answer questions if someone is away on vacation or out sick. Everyone in my group says that "SmartSheet" helps them work SMARTER!!
Susan Frederickson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use it for project management in Marketing. The marketing department is assigned tasks in smartsheet but the projects we work on are for other departments and they have view only access to so they can see the status.
Cameron Tremblay-Adams | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Smartsheet is offered as a collaborative business software tool for all departments in my organization (1,000+). I'm not sure how widespread its usage is, but it's gaining popularity on our Performance Sales team. On this team, sales reps and account managers work very closely to ensure clients' ad campaigns are set up and executed correctly; sharing updates and data on Smartsheet improves communication in that relationship. Superior alternative to using Google Sheets/Docs.
Score 10 out of 10
Vetted Review
Verified User
We ran a pilot with Smartsheet and now adopting it as an enterprise solution. It meets our collaboration use cases with spreadsheets, task management and project management plans, however is more lightweight and easy to use than Sharepoint. It also provides a quick and easy tool to create forms and surveys. Most importantly, it is very intuitive and has a lot of training videos on YouTube, as a result even not very tech savvy people were able to adopt it pretty quickly.
Laura Stratford | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We used Smartsheet to document projects that were due on a recurring basis and to track their completion and delivery. We also directly uploaded due projects to Smartsheet and used its discussion function to clarify questions about deliverables prior to delivery. We had multiple sheets for multiple lines of business inside a large national account.
April 04, 2014

Smartsheet Is.

Score 9 out of 10
Vetted Review
Verified User
We used Smartsheet to tackle our unwieldy project list in Records Management. Smartsheet allowed us to organize in detail the 5 W's of the projects and prioritize for the most efficient way to completion. It was an easy was to stay updated and on track within each project and allowed management to see at any time how we were moving forward. It allows for clearer communication between team members without the email versions nightmare that occurs all too often. Smartsheet is easy to use and provided our team with the tools to accomplish tasks and projects professionally and honestly, made us look good!
Score 9 out of 10
Vetted Review
Verified User
Smartsheet is used across our organization as an alternative to heavier, more expensive project management softwares. It successfully addresses the needs of small companies looking for a online tool that can be accessed from anywhere and provides excellent customer support. Each of our project managers use this tool to manage their ongoing programs.
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