Skip to main content
TrustRadius
Smartsheet

Smartsheet

Overview

What is Smartsheet?

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

Read more
Recent Reviews

TrustRadius Insights

Highly usable tool: Users find Smartsheet to be a highly usable tool with a considerable amount of functionality and ease of use. Some …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Scheduling (106)
    8.5
    85%
  • Team Collaboration (117)
    8.4
    84%
  • Task Management (121)
    8.4
    84%
  • Gantt Charts (104)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Individual

$14

Cloud
per month

Business

$25

Cloud
Per User / Per Month

Enterprise

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.smartsheet.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

What Is Smartsheet? Everything You Want To Know In Under 10 Mins!

YouTube

Smartsheet Review: Key Features, Pros, And Cons

YouTube

Smartsheet Dynamic View Demo

YouTube

Smartsheet Demo [The Only One You Need]

YouTube

Smartsheet for Project Management - Demo

YouTube
Return to navigation

Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.7
Avg 7.5

Professional Services Automation

Features that support professional services organizations

6.5
Avg 7.4
Return to navigation

Product Details

What is Smartsheet?

Smartsheet is an online project management and collaboration tool from Smartsheet.inc in Bellevue, Washington. The software has a characteristic spreadsheet like interface but contains the full panoply of features expected of project management and collaboration software, such as automated alerts, instantaneous updating and sharing across team members, resource management facilitating budgeting and task allocation, nested tasks organized in a hierarchy, a Gantt chart view, the ready production of exportable reports (e.g. Excel), and integration with email. Across spreadsheets cells can be linked allowing the creation of master spreadsheets that provide ready summaries or automated reports. Smartsheet's capabilities can be expanded with a multitude of apps (e.g. Dropbox, Google Apps) or integrated into combinatory solutions (e.g. with Salesforce) to tailor fit business needs. It supports full mobile access.

Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.

Smartsheet Video

Karyopharm Therapeutic's mission is to bring important drugs to market. Clinical trials involve careful design, documentation, and approvals. The company moves through the process, getting drugs to patients quicker, with Smartsheet.

Smartsheet Competitors

Smartsheet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

Wrike, Asana, and monday.com are common alternatives for Smartsheet.

Reviewers rate Resource Management highest, with a score of 8.8.

The most common users of Smartsheet are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(822)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Highly usable tool: Users find Smartsheet to be a highly usable tool with a considerable amount of functionality and ease of use. Some users appreciate its user-friendly interface and extensive features.

Effective scheduling and task management: The scheduling aspect of Smartsheet is highly praised as it allows multiple people to work on data simultaneously without locking the sheet. Many users appreciate the ability to set automatic reminders for tasks, even for future dates up to a year ahead.

Excel-like interface: Users appreciate that Smartsheet operates like Excel, making it easy for anyone with Excel experience to use. They find the formatting capabilities highly effective in managing large amounts of data.

Confusing User Interface: Many users have expressed frustration with the confusing and complicated user interface of Smartsheet, making it difficult for them to navigate and complete tasks efficiently. This issue has been mentioned by multiple reviewers.

Lacking Spreadsheet Functionalities: A number of users have mentioned that some basic spreadsheet functionalities, such as Merge Cells, are missing in Smartsheet. This limitation hampers their ability to manipulate data effectively.

Limited Integration with Excel: Advanced Excel users have voiced their desire for Visual Basic functionality in Smartsheet, which would allow them to automate tasks and customize the software further. Its absence restricts their ability to fully leverage the tool's capabilities.

Users have made several recommendations for Smartsheet based on their experiences. First, users highly recommend considering PPM and PSA needs before implementing Smartsheet, as the platform may be more suitable for certain project and task management requirements. Second, users recommend integrating Smartsheet with a calendar for easy viewing of due dates, emphasizing the benefit of combining Smartsheet's features with a calendar tool to enhance visibility and organization of deadlines. Lastly, users appreciate the real-time management and ability to use Smartsheet among multiple team members, highlighting the platform's capability to facilitate collaboration and streamline workflows within teams.

Attribute Ratings

Reviews

(26-50 of 142)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Smartsheet to create schedules for various construction projects. We create both detailed construction activity schedules as well as more high-level milestone schedules. We also create hot-lists, to-do lists, AR logs, clash management logs, and a variety of other logs/lists/projects that we can easily access online and link together.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our agency uses Smartsheet to track the progress of website design and development projects. We like that we're able to collaborate with our clients and add dependencies for various tasks and milestones. This enables us to forecast more effectively if something falls behind and show the client where delays came up and why.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We adopted SmartSheet to handle project planning for our engineer to order products. From there, we have expanded it's use to other areas of the business. It has transformed our ability to track work progress and resource allocation.
It has delivered significant value in the following areas:
  • Visibility into task status.
  • Ability to manage resource loading and easily reallocate.
  • Get frequent and reliable updates on project tasks.
Michael Rastall, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Smarsheet has proven to be the most innovative way to bring teams together for collaboration on projects and processes across the organization. Teams are able to manage diverse types of work [and] core business operations. Smartsheet has tools such as Gantt charts, files sharing and automation features that empower teams to execute and complete projects with speed and accountability.
Taylor Walsh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Smartsheets across the whole organization to share information securely and to manage workflow. It instantly keeps everyone up to the minute, and also allows us to identify who made changes and when, and support those changes with attached documentation.
Jason Kerley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are pleased that the Smartsheet platform has so many tools that serve the direct extension of team collaboration, allowing us to stay fully focused on creating reviews and interaction sessions to address each other's work, which ends up creating a network where everyone involved can advise each other so that the work is of the highest possible quality. As far as customer service is concerned, Smartsheet allows us to maintain interactions during business hours, and it remains entirely online, which makes it easy for us to communicate simply by having a stable internet connection. In general, it has a good technical support, with employees well informed about Smartsheet's functions. Being able to count on so many tools, usability within Smartsheet becomes a bit limiting, not because it is difficult to work with, but because it requires a high level of expertise to cover all areas of the project in question, which would normally require several people with different levels of expertise in the areas that Smartsheet allows to deal with.
December 30, 2020

Smartsheet Supporter

Score 9 out of 10
Vetted Review
Verified User
We use Smartsheet to solve a number of problems within our division and company as a whole. Everything from event timelines, project manangement, financial reporting and staffing resources. We have streamlined and eliminated a number of manual processes over the past few years, and are constantly finding new ways to use the product.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet is being used by my organization on a wide variety of operations. We track our employees' and consultants' time across multiple projects. We track projects' progress with the Dashboard feature. We track and manage all company and consultant invoices. We also store resource contact information, leave/vacation tracking, and track our onboarding process for new employees.
Overall, Smartsheet has helped our business track and manage many different processes throughout our entire organization.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Smartsheet to support project management within the company, giving access to specific project 'sheets' to the team members involved in its progress. We're able to provide each person the access type that matches their involvement in the project. As well as send them requests for information and updates directly from Smartsheet, which saves time from a management perspective and ensures all necessary info is added to the tool, rather than dispersed across an email. For a company that operates across different office locations, Smartsheet has been our solution to project management challenges that come up due to remote teams needing to work together closely.
Joshua Melder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet is one of the major project management and data collection tools for our company. Smartsheet is used quite frequently across all departments in admin levels and offers a wide degree of flexibility with regard to dashboard creation and reporting. I use Smartsheet for a wide variety of projects that are both internally and externally-facing. The platform offers a unique cloud-based tool that allows for cross-team collaboration, file sharing, and data analytics. Smartsheet has been a fantastic tool for tracking, communicating with customers, and making work more efficient.
Garry Adams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
SmartSheet is used in several different aspects of project management. We track financial status as well as operational status in separate sheets, and use reports and dashboards to mash-up and report on the data in a consolidated view. It is used in a variety of departments, but not across the entire organization. Use is mostly centralized within project managers, account managers, and service directors. It primarily solves client-facing collaboration issues in project management. We have internal tools for tracking our projects, but SmartSheet gives us a simple, concise way to share and collaborate with our clients using data from our other internal systems.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Currently, Smartsheet is being as an alternative to Microsoft Project. We use this as a simple tool to create workflows and timelines. We often find that this product is easier to teach and share across the organization then MS Project. We use this across the whole organization but its deployment is limited to those who are task managers. This fills the gap between Excel spreadsheets and MS Project.
Mandy Ferguson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our entire product management team is using Smartsheet as way to quickly update other teams on our current projects. It addresses the inconsistency we have had in tracking and reporting on our projects to leadership.
January 02, 2020

Smart to pick Smartsheet

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Smartsheet company-wide to manage a variety of topics including project timelines, accounting, and documents. In our specific department I utilize it to track our annual goals, project documents, brokerage invoices and projects. I use the relationship with Salesforce to make sure deals keep moving and information is correct across platforms.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use Smartsheet as a lightweight project management tool as an alternative to the traditional Microsoft Project. We primarily use Smartsheet to develop and track schedules, activities, and milestones. Our project plans are relatively simple and we don't need any of the more sophisticated features that you find in Microsoft Project. We found that Smartsheet more than adequately meets our needs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it within our Marketing and Events operations to manage nationwide events that we put on. It allows us to coordinate resource management across several teams to make sure our assets are not double booked and are being fully utilizes. It also gives teams outside of our visibility into what events are happening when and where as well as whom they can reach out to for various integrations.
Chris Metropulos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet is being used as a tracking mechanism for strategic initiatives, unique projects, and a personal task list tracker. Specifically, Smartsheet tracks KPIs, roadmaps, and project action plans.
Smartsheet is a tool that offers both performance and collaboration. Users can add attachments per line, assign users to cells, apply a Gantt chart view, and smart collapse items to manage the complexity of the document, and keep the team informed on changes. This solves several problems against incumbents such as Excel and other Project Management tools, including version control, document speed, easy notifications without the need to check files in and out.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have used Smartsheet at my last 2 jobs. It was used across a few different departments - marketing, product and sales. It was great to have everyone be able to collaborate and work together and track the projects that we were working on. Knowing the deadlines and being able to assign parts of projects was instrumental.
December 20, 2019

Smartsheet at its best!

Shannon Allen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Smartsheet to collaborate between different departments, such as our recruiting, operations, and hr departments. It is cloud-based and updates its self in real-time. It allows you to set filters such as editors and or viewers. I like being able to look at it anywhere. Instead, it is from the office or off sight.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet is used by all employees in our company as a way to track and organize our projects. We create a new project, with specific tasks assigned during the life of the project. We have multiple reports that we use daily to ensure that each task is executed in a timely manner.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My organization lives and dies by the Smartsheet. We manage multiple comm plans that have stakeholders over admissions, marketing and IT. With stakeholders spread across multiple departments, Smartsheet allows everyone to be on the same page, especially for tracking approved for emails.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Smartsheet is being used as a project management and collaboration tool in our IT department. In addition to project management activities, we are also using it for procurement management, budgeting, keeping a track of employee training records, etc. We also maintain contact information, including emergency contact information for all our employees.
Return to navigation