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Smartwaiver

Smartwaiver

Overview

What is Smartwaiver?

Smartwaiver is an electronic signature software offering from Smartwaiver.

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Recent Reviews

TrustRadius Insights

Smartwaiver is a highly convenient and efficient solution for businesses that require waivers and customer access management. Users have …
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Pricing

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What is Smartwaiver?

Smartwaiver is an electronic signature software offering from Smartwaiver.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Smartwaiver?

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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Smartwaiver is a highly convenient and efficient solution for businesses that require waivers and customer access management. Users have praised the software for its ability to streamline the waiver process and improve customer experience. With Smartwaiver, businesses can easily send waiver links to customers, enabling them to sign waivers directly on the platform. This eliminates the need for physical waivers, saving paper and storage space. Customers appreciate the convenience of being able to fill out waivers before arriving at the location and receiving email reminders about signed waivers.

Smartwaiver's flexibility is another key feature that users appreciate. Businesses have the freedom to adjust their plans monthly based on demand, allowing for scalability and cost optimization. The software also offers seamless integration with other business units, further enhancing its value. It has proven particularly useful for companies that offer high-risk activities, providing them with peace of mind and protection for both themselves and their clients.

The time-saving features of Smartwaiver have been commended by users. Uploading waivers and making changes is quick and easy, freeing up valuable staff time. The software's setup process is straightforward, supported by a responsive team that ensures a smooth implementation experience. Smartwaiver has successfully replaced physical waivers for many recreation businesses, resulting in improved file storage and reduced paper usage.

One standout aspect of Smartwaiver is its ability to customize waivers based on different experiences or programs. This allows businesses to tailor the waivers to specific activities or client requirements, ensuring maximum safety and compliance. Reviewers have also highlighted the product's flexibility in adapting waivers to meet each client's unique needs.

In addition to managing waivers, Smartwaiver helps businesses track important customer information, streamlining customer management processes and checkout procedures. The secure access to waivers provided by the software contributes to better data privacy practices.

While some users have experienced challenges with Smartwaiver and are considering alternative solutions, overall, the product has received positive feedback for its effectiveness in eliminating paper usage, enhancing storage, and meeting the compliance requirements set forth by insurance companies.

Whether it's managing waivers and customer access to shooting ranges, training, or classes, Smartwaiver is a valuable tool that streamlines processes, saves time, reduces costs, and provides peace of mind for businesses and their clients.

Users commonly recommend Smartwaiver for its ease of use and ability to transition from paper waivers to virtual waivers. They appreciate the convenience of having guests fill out waivers prior to arrival. Users also suggest taking advantage of Smartwaiver's feature that allows them to create initial waivers, as it saves time compared to starting from scratch. Additionally, users find Smartwaiver's price point competitive and like the ability to customize the look and verbiage of forms. However, Smartwaiver does not integrate with all online scheduling systems and has limitations with importing pre-existing waivers. It is recommended that users try the trial version of Smartwaiver to see if it suits their business needs. However, some caution against relying on Smartwaiver for reliability, performance, support, or future flexibility.

Reviews

(1-3 of 3)
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Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Smartwaiver at check in and to screen our participants. It allows us the required waiver protection our insurance companies require and also allows us to screen out any possible medical conflicts that would create an unsafe situation for our clients. We have a variety of types of waivers depending on the experience. It helps that we can customize our waivers for the experience the client is applying to participate in.
  • Smartwaiver will help create a waiver for you.
  • Smartwaiver will integrate with your CRM.
  • Smartwaiver customer service is prompt and timely.
  • Smartwaiver has bulk waiver buying plans and you have to be able to forecast your needs. During the pandemic this was impossible.
  • Smartwaiver allows you to buy waivers in bulk but If you do not use them up after the allotted time you lose them and have to buy again. This subscription model was not made clear to me when I first signed up and we always used our waivers up but during the pandemic we were told that over 80% of our unused waivers had expired and we had to re up. When I explained we were closed for 75% of the year by government order they did give me a 3 month extension but I will still have purchased 50% too many waivers. Seems like there should be a pay-as-you-go option.
Smartwaiver is well suited for activities where the client can check in before the activity and pre sign a waiver. This speeds the actual check in process and allows everyone to get out having fun instead of dealing with paperwork. If the activity is complex then the waiver is well suited to screen out candidates that do not meet the fitness level OR require them to get a doctor's note.
  • Smartwaiver costs about the same as a paper waiver but allows look up of information via search - this alone is worth the investment.
Brina Marcus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Smartwaiver daily for each guest that participates. The office will get our tablets set up with the guest's information prior to their arrival. We simply point their tablet, give three step instructions and they are done. We've eliminated paper waivers and significantly reduced the amount of paper we use in general. It has also assisted with storage. We no longer have to store paper waivers in boxes all over our offices.
  • integrates with our reservation system. We can connect Fareharbor and assign waivers to each group and they populate in the reservation.
  • Smartwaiver collects each guests email address and populates it into our Fareharbor system allowing us to connect w/ each guest that joined us not just the guest who set up the reservation
  • Waiver searching is very simple with Smartwaiver. We can search by name or email and the guests information pulls up for quick search.
  • We accept the waiver in the office once it's been completed. there is sometimes a 2 step process to "accept" the waiver which can be time consuming when you have 20 to accept.
  • the only issue we have is when we have internet issues, but that's not a smartwaiver issue
  • and you can't fix "stupid" - the Smartwaiver process is super simple but people choose not to read or follow simple instructions
Smartwaiver is well suited for any service that requires a liability waiver be completed. I appreciate the ease of use when completing the waiver, the reduction in storage both prior and post waiver and the ability to have it in multiple languages. We currently have spanish and french as well on our tablets.
  • reduction in paper purchasing costs
  • reduction in storage space needed for paper waivers
  • having the waiver on file should a guest come back out in less than 7 days, can be easily confirmed by a quick search in Smartwaiver
I've been approached by a couple other companies, the most recent would be Wherewolf. They reached out, but sadly they require only an ipad to use their system which isn't possible for us since we purchased simple tablets. They have a bit more complexity with utilizing the guest's information after the tour, but I think that's something Smartwaiver will move to eventually.
Chris Beckman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Smartwaiver is being used to manage all of our customers and their access to the shooting range, training, and unarmed classes. It solves the issue of manually finding if a person has/has not signed a waiver and in the event we would ever need to find a waiver quickly it is all there saved on their database, and backed up to a drive on our side. Customers can also sign it online and make things faster in the store.
  • Quick, easy and fast to train new employees on.
  • Customers find it easy to do both in the store and online.
  • You can set the waivers to expire in case there is a rule change, or if it has been too long since they signed before.
  • The waivers expire when a minor turns 18 and will let you know that they need to sign again.
  • Limit to some fields.
  • The YouTube embedding requires you to call support.
  • Requires an internet connection (sometimes the wifi would go out).
I have and will continue to recommend them to anyone looking to ditch the paper and pen and save space/time/money.
  • No more waivers to store! 7 years of records takes a lot of room.
  • Easy to search! No more digging (huge time/money saver).
  • Fire and forget. We have not needed to adjust our waiver in over a year..... talk about saving on printing costs.
We did a demo of Waiver Forever, but the features and support was better from SmartWaiver
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