SmileBack Reviews

21 Ratings
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Score 8.7 out of 100

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Reviews (1-8 of 8)

Jared Miller | TrustRadius Reviewer
July 03, 2020

Great Gateway to CSAT Insight

Score 8 out of 10
Vetted Review
Review Source

Alternatives Considered

Very odd that none of the tools we evaluated are on this list, including some much larger companies. Below are the tools we reviewed with some notes. Ultimately, we recently changed from SmileBack to CustomerThermometer as described below.

Crewhu -- They are arguably the biggest name in this space (at least in our industry) and offer a very fully featured platform for customer interaction as well as internal employee interaction.
Bizratings -- Also a pretty large name. We did not get to a trial with them.
Simplesat -- Very similar to SmileBack in its elegance and simplicity.
CustomerThermometer -- This is the vendor we ultimately chose to go to after being with SmileBack for several years. The monthly cost difference for our particular use case made too much sense. While not the most feature-complete tool, there are more options overall in addition to being much cheaper.
Read Jared Miller's full review
Alice Klink | TrustRadius Reviewer
October 07, 2019

Simple and effective.

Score 9 out of 10
Vetted Review
Verified User
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Alternatives Considered

SmileBack is the simplest and most effective software for customer reviews. Since it is simple, it is more likely that the customer will leave a review. We have a high number of reviews left by customers because it is fast and easy for them to do so. We value our client's responses and like to keep an eye on how we are doing with customer service.
Read Alice Klink's full review
Anonymous | TrustRadius Reviewer
October 09, 2019

SmileBack Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

We have not tried other products - SmileBack was our first CSAT trial and we loved it so much we never tried any other.
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About SmileBack

SmileBack is designed to enable helpdesks and IT support professionals to gather abundant, actionable feedback. Boasting a 42% average survey reply rate, the vendor states that businesses will get insights that attract and retain customers.

SmileBack offers 1-on-1 demos, a free trial, and a 60-day money-back guarantee.

SmileBack Features

Additional Features
Has featureOne-click surveys to increase your response rate
Has featureDetailed reports to export for your clients
Has featureBuilt-in automation to reduce your workload
Has featureOut-of-the-box filters to slice and dice your data
Has featureA widget to show off your Net CSAT Score on your own website

SmileBack Screenshots

SmileBack Integrations

Dropbox, Zapier, BrightGauge, Slack, Microsoft Power BI, Connect SMART, LaMetric

SmileBack Competitors

Customer thermometer, Simplesat, Crewhu


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

SmileBack Support Options

 Free VersionPaid Version
Live Chat
Video Tutorials / Webinar

SmileBack Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Mobile Web
Supported Languages: English, German, Hindi, French, Spanish, Chinese, Dutch, Swedish, Arabic, Hebrew, Russian, Portugese, Japanese