SmileBack Reviews

20 Ratings
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Score 8.9 out of 100

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Reviews (1-17 of 17)

Alice Klink | TrustRadius Reviewer
October 07, 2019

Simple and effective.

Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • We can view how we are doing through the customer's eyes.
  • We can see if we are improving our customer service or if it is something that needs to be worked on.
  • We have a metric that we like to keep to, and SmileBack helps us track that.
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Anonymous | TrustRadius Reviewer
October 12, 2019

SmileBack Review

Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • Great feedback for the techs.
  • Allowed us to get in front of customers where we may have an image problem.
  • Great for incentives.
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Anonymous | TrustRadius Reviewer
October 09, 2019

SmileBack Review

Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • Our mission is to expand happiness in the world, and SmileBack has helped us measure that in a way. We are able to tangibly see the impact our techs are making on our customers and their happiness.
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Sarah Bergeron | TrustRadius Reviewer
October 11, 2018

SmileBack: Keeping Orchestra Software in tune with our Customers

Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • SmileBack has given us 4-5x Customer Feedback scores, and the ability to reach out and address issues right away with customers. As more data flows in, our plan is to review customer feedback directly with our customers, letting them know their voices and feedback is being heard. While I don't have tangible numbers today, the hope is for SmileBack to directly impact customer retention and in turn loyalty.
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Ashley Wiedeman | TrustRadius Reviewer
October 10, 2018

Gamechanger Solution!

Score 10 out of 10
Vetted Review
Reseller
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Return on Investment

  • We send our clients executive summaries monthly - being able to show not just their KPIs but also the health of surveys to the main contact the reason they hired us and the CSAT scores/comments, it is nearly instant ROI each and every single month. Well worth it.
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Matthew Greensmith | TrustRadius Reviewer
October 04, 2018

Does what it says on the tin

Score 8 out of 10
Vetted Review
Verified User
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Return on Investment

  • Can't put this into numbers really but we at least know roughly how happy our clients are and we have used this along with other initiatives to increase customer satisfaction, which you can't necessarily put a price on.
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Donald McMahon | TrustRadius Reviewer
October 04, 2018

SmileBack is a game changer

Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • SmileBack lets us filter reviews by a technician, letting us see how our techs perform. We also share with them so they know where they stand.
  • Negative reviews lets us know where pain is so we can right our wrongs.
Read Donald McMahon's full review

About SmileBack

SmileBack is designed to enable helpdesks and IT support professionals to gather abundant, actionable feedback. Boasting a 42% average survey reply rate, the vendor states that businesses will get insights that attract and retain customers.

SmileBack offers 1-on-1 demos, a free trial, and a 60-day money-back guarantee.

SmileBack Features

Additional Features
Has featureOne-click surveys to increase your response rate
Has featureDetailed reports to export for your clients
Has featureBuilt-in automation to reduce your workload
Has featureOut-of-the-box filters to slice and dice your data
Has featureA widget to show off your Net CSAT Score on your own website

SmileBack Screenshots

SmileBack Integrations

Dropbox, Zapier, BrightGauge, Slack, Microsoft Power BI, Connect SMART, LaMetric

SmileBack Competitors

Customer thermometer, Simplesat, Crewhu

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

SmileBack Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

SmileBack Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Mobile Web
Supported Languages: English, German, Hindi, French, Spanish, Chinese, Dutch, Swedish, Arabic, Hebrew, Russian, Portugese, Japanese