Pros and Cons
- PSA/CMS integration, specifically ConnectWise Manage
- SmileBack works very well as a standalone tool as well, very clean aesthetics with the ability to cut up data in many ways.
- Simple interface and guidance on utilizing the tool help newcomers
- Features in general are lacking compared to its competitors.
- Price feels off to me as a result. Despite lacking some of the features/customizations of others they are among the priciest overall.