Skip to main content
TrustRadius
Smith.ai Live Website Chat

Smith.ai Live Website Chat

Overview

What is Smith.ai Live Website Chat?

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist…

Read more
Recent Reviews

TrustRadius Insights

Smith.ai Live Website Chat has become an essential tool for businesses looking to enhance their web chat services and improve customer …
Continue reading

Perfect for my Small Business

10 out of 10
September 02, 2020
Smith.ai alleviates a lot of the headache involved with a small business such as ours. It screens all incoming calls and sends detailed …
Continue reading

Amazing!

10 out of 10
March 02, 2020
Incentivized
Smith.ai Chat helps us to not lose that customer who can't pick up the phone as easily as chatting. We don't lose business by being …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Starter

$140 + $7

Cloud
per chat after 20

Basic

$300 + $6

Cloud
per chat after 50

Pro

$600 + $5

Cloud
per chat after 120

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://smith.ai/chat/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is Smith.ai Live Website Chat?

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.

Smith.ai Live Website Chat Features

  • Supported: Lead Qualification
  • Supported: Multi-Channel Communication
  • Supported: Personalization
  • Supported: On-Demand Communication
  • Supported: Live Chat
  • Supported: Appointment Management
  • Supported: Virtual Assistant
  • Supported: Knowledge Base
  • Supported: Contact Import/Export
  • Supported: Lead Capture
  • Supported: Appointment Scheduling
  • Supported: Chatbot
  • Supported: Mobile Messaging
  • Supported: Production Recommendations
  • Supported: Canned Responses
  • Supported: Proactive Chat
  • Supported: Customizable Branding
  • Supported: Offline Forms
  • Supported: Transfers/Routing
  • Supported: 24/7 Staffing
  • Supported: Human Handover

Smith.ai Live Website Chat Screenshots

Screenshot of Screen & schedule leads!Screenshot of Multilingual chat support (English and Spanish)Screenshot of Humans, AI Bots or both!Screenshot of Priced for every budgetScreenshot of Webchat and text answering

Smith.ai Live Website Chat Video

Welcome from Smith.ai

Smith.ai Live Website Chat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

ApexChat, LiveChat, and SnapEngage are common alternatives for Smith.ai Live Website Chat.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of Smith.ai Live Website Chat are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(19)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Smith.ai Live Website Chat has become an essential tool for businesses looking to enhance their web chat services and improve customer engagement. Users have integrated this software on their websites and Facebook business pages, allowing them to capture new leads and gain a market advantage over competitors who may be slower to respond. With 24/7 monitoring and support, prospects can connect with a human agent in minutes, providing a seamless experience for visitors who prefer the convenience of chat over phone or email.

The ability to customize the chat's appearance to match their brand has been highly appreciated by users, enabling them to seamlessly integrate Q&As and disclaimers on their website. Instant emails containing visitor contact information have proved invaluable, facilitating immediate follow-up and conversion of visitors into clients. Smith.ai Live Website Chat is particularly useful for businesses that rely on consultations or screening processes, as it offers features for scheduling appointments and gathering relevant information from potential clients.

Solo practice law firms have found this software to be a game-changer in handling incoming calls, screening cases, and nurturing leads that meet specific criteria. By handling frequently asked questions, booking appointments, and engaging with prospective clients on their website, law firms are able to provide a professional image while freeing up internal resources. The detailed rules for chat handling and complete chat transcripts sent to appropriate distribution lists have optimized manpower and improved efficiency for businesses dependent on customer leads.

Overall, users have praised Smith.ai Live Website Chat for its ease of use, customizable features, and the passionate support they receive. This software has provided significant market advantages by fielding website inquiries effectively and becoming the primary receptionist service for many businesses. Its ability to handle prescreening and prequalification of potential clients ensures that only relevant leads are transferred or scheduled for callbacks, saving time and resources. Additionally, the seamless 24/7 chat handling feature and cost savings compared to employing live agents have made this software an invaluable asset for businesses seeking efficient customer engagement.

Seamless CRM Integration: Several users have found that Smith.ai Live Website Chat integrates seamlessly with their CRM API, eliminating the need for manual data entry. This feature allows them to capture every lead efficiently and ensures that no potential customer falls through the cracks.

Cost-Effectiveness: Many reviewers appreciate the cost-effectiveness of Smith.ai Live Website Chat compared to other online chat support providers. They find that they are getting great value for their money without compromising on quality or functionality.

Easy Configuration and Integration: Users highlight the ease of custom configuring and integrating the chat display on their website. They appreciate how straightforward it is to set up and customize the chat interface according to their specific needs, allowing them to provide a seamless experience for their website visitors.

Limited Handoff Options: Some users have expressed frustration with the absence of an option to hand off online conversations to someone in-house, which has hindered their ability to effectively manage customer inquiries or provide personalized support.

Lack of Customization: Several users have mentioned that they are unable to customize the image of the operator icon, impacting their branding efforts and overall user experience. Additionally, there is a desire for more customization options and optimizations for the chat widget to align with specific requirements and enhance the overall user experience.

Inadequate Integration Options: Users have expressed a need for more integrations, particularly with CRM systems, to streamline workflows and enhance data management capabilities. The limited integration options provided by Smith.ai Live Website Chat may present challenges for some users who rely on seamless connections between different software platforms.

Attribute Ratings

Reviews

(1-15 of 15)
Companies can't remove reviews or game the system. Here's why
Shawn Hamp, Esq. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Smith.ai has offered a low cost opportunity to staff website chat 24/7 compared to hiring someone in-house.
  • Website chat has captured leads more efficiently.
  • Live chat has enable scheduling consultations with calendar software.
Neal Cornett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Smith.ai chat has delivered 50+ new leads each month
  • Chat has reduced the number of FAQ phone calls by more than half
  • New leads from Smith.ai chat have become clients at an impressive 8% rate - double our advertising rate!
Score 10 out of 10
Vetted Review
Verified User
  • Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).
Return to navigation